Robert Austin
Robert Austin at AutoStar Chrysler Dodge Jeep Ram of Hendersonville

Robert Austin

Fixed Operations Manager

AutoStar Chrysler Dodge Jeep Ram of Hendersonville

401 Duncan Hill Rd
Hendersonville, NC 28792

4.2
27 Reviews
4.2

27 Reviews

Write a Review

Dealership Experience

9 yrs, 6 mos

Industry Experience

40 yrs, 1 mo

Languages Spoken

English English

27 Reviews of Robert Austin

June 15, 2023

Dealership Rating
Employee Rating

The sales department is very reliable but the service department is lacking. I have a 2020 Ram 1500 pick up truck and i have a water leak around the back window. Autostar has had my truck on two differen More

by MRHUDSON62489
Service Price Transparency
Workmanship
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Recommend Dealer
No

Other Employees Tagged: Saul Metcalf , Eric Klien

Jun 19, 2023

AutoStar Chrysler Dodge Jeep Ram of Hendersonville responded

MRHUDSON, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

May 26, 2023

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It was great couldnt ask for better they were curtious effecient and really tried harf More

by BLOWE58
Service Price Transparency
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Recommend Dealer
Yes
May 29, 2023

AutoStar Chrysler Dodge Jeep Ram of Hendersonville responded

Blowe58, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

May 07, 2023

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Employee Rating

They are some of the most helpful people I've ever worked with and they do the best they can to get you the best deal More

by Pitbull0618
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Dustin Robinson, Brooke Jones, Austin Hendrick, Dustin "SWAG" Sweigard, James King , Geneva Buchanan, Ken Kavanaugh, Devin Smith, Wade Wilson

May 29, 2023

AutoStar Chrysler Dodge Jeep Ram of Hendersonville responded

PITBULL, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

April 21, 2023

Dealership Rating
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completely stripped all 20 of my lug nuts from over tightening. had to replace them. fused 4 nuts onto studs, had to replace them. pass side front wheel was not seated correctly, missing a center cap o More

by colinfiles123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: James King , Sarah Owenby

May 01, 2023

AutoStar Chrysler Dodge Jeep Ram of Hendersonville responded

Colin, We sincerely regret that you have had a negative customer experience here at Autostar. If you are willing, please reach out to us directly at (828) 452-2842. We look forward to hearing from you.

May 01, 2023

colinfiles123 responded

UPDATE: AutoStar reimbursed me for everything that was messed up during service. very good of them. I forgot to get center cap reimbursement but that's on me. thanks AutoStar.

April 21, 2023

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Friendly people. Just wished they had a burger joint inside the waiting room. Thank you More

by robert.boyd
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Dustin Robinson, Saul Metcalf, Allen Raines, Dustin "SWAG" Sweigard, James King , Jaylynn James, Shane Sawyer, Wade Wilson

May 01, 2023

AutoStar Chrysler Dodge Jeep Ram of Hendersonville responded

Robert, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

April 13, 2023

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They took me right in and and I told him they said it should tame an hour to an hour and a half and he said that he wasn’t sure but he would keep me informed. Was done within 30 mins More

by sandy.blair
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Apr 17, 2023

AutoStar Chrysler Dodge Jeep Ram of Hendersonville responded

Sandy.Blair, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

April 06, 2023

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We have used AutoStar dealership for all of our needs for our Chrysler and are very satisfied with their service. They are friendly and a respectful team to do business with. More

by JUDEG8
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James King , Sarah Owenby

Apr 17, 2023

AutoStar Chrysler Dodge Jeep Ram of Hendersonville responded

Judeg8 Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

March 19, 2023

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Dealer always does an awesome job, easy to schedule, great deal and great customer service. Definitely worth the drive! More

by DON.MARKESON
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Allen Raines, James King

Mar 27, 2023

AutoStar Chrysler Dodge Jeep Ram of Hendersonville responded

Don, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

February 16, 2023

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The easiest most enjoyable experience buying an automobile that I have ever had and I am 70 years old. From the first call until the last one made everything happen including sending me a new t More

by terryf63
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Dustin Robinson, Dustin "SWAG" Sweigard , Ronnie Flowers, Wade Wilson, Can't remember them all but all gets 5 stars amazing. Still cant believe it.

Feb 15, 2023

AutoStar Chrysler Dodge Jeep Ram of Hendersonville responded

Terry thank you for your business, and we hope we can help you and your friends with all there automotive needs.

December 02, 2022

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Employee Rating

These guys. .. lol Do yourself a favor and buy your next vehicle anywhere else than this dealership. More

by reviewsarefun828
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
No

Other Employees Tagged: Dustin Robinson, Dustin "SWAG" Sweigard, James King , Chris Eckert, Rodney Melton, Sarah Owenby, Shane Sawyer, Wade Wilson

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