Robert Alicea

Great customer service Great support Fast and efficient Helpful and very understanding Reliable Service Nice customer Thank you for the experience efficient Helpful and very understanding Reliable Service Nice customer Thank you for the experience More

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Great costumer service, I’m very happy very professional I definitely recommend this place to anyone I definitely recommend this place to anyone More

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Thank you so much for everything you do for the service today finishing on time very fast God bless you. today finishing on time very fast God bless you. More

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I bought a truck from them and was promised 4 free oil changes. First free oil change took 3 hrs, second free oil change 1.5hrs. I was on time for both appointments. There will not be another. Treated changes. First free oil change took 3 hrs, second free oil change 1.5hrs. I was on time for both appointments. There will not be another. Treated me like a public toilet. Try your luck maybe it will be better-watch the up sale. More

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very informative about the truck I wanted to see, im in Alaska working and at the moment I can't make it till next month. they were great 👍 Alaska working and at the moment I can't make it till next month. they were great 👍 More

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Robert was very pleasant and easy to work with. He was patient, showed me several cars and discussed options and benefits of each. I decided on a used Highlander which was not the model I expected He was patient, showed me several cars and discussed options and benefits of each. I decided on a used Highlander which was not the model I expected to buy but I am very happy with it. Robert helped me through the process and I was better prepared when I went to the finance department (Always fun! Ugh) I was very disappointed that Toyota of Richardson does not allow any outside financing and that they added addendum cost (Market price adjustment) to the price. I was able to negotiate some of that with Robert's help. Overall Robert was great, the dealership was good but current market makes it a difficult time for a car buyer. More

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The dealership won’t conduct business with out of town banks and didn’t mention anything….until my bank sent the drafting instructions for receiving funds. My loan officer contacted the dealership and was banks and didn’t mention anything….until my bank sent the drafting instructions for receiving funds. My loan officer contacted the dealership and was transparent from the beginning on drafting process. The dealership agreed and accepted, until they found out I was driving over 500 miles from out of town. The dealership quickly changed their mind and requested a cashier check or no deal. It came down to the dealership wanting me to finance through them or use someone they recommended. My guess is they get a kick-back in return (finders fee) if I chose to finance. So my wife and I decided to conduct our business with a different dealership. Toyota of Richardson should state on their website they don’t accept out of town banks. I’m sure that would save time for other customers who experienced what I did. More

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Robert and Juan were great! Definitely recommend them to family and friends. They have plenty of inventory Definitely recommend them to family and friends. They have plenty of inventory More

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They responded promptly, were very friendly, and worked hard to get me in the right vehicle in my budget. hard to get me in the right vehicle in my budget. More

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I came back to Toyota of Richardson after my year old purchased was smashed in my driveway by an iced over tree limb that fell during the February 3rd. ice storm. Due to the extensive length of the repai purchased was smashed in my driveway by an iced over tree limb that fell during the February 3rd. ice storm. Due to the extensive length of the repair for back ordered parts all part of the post covid supply chain shortage, I wanted to see about trading my 2015 Tacoma for something similar I could drive without waiting 3 months. Theo took the bull by the horns and worked out several options. Theo was incredible to work with, he has a good sense of humor while maintaining that professional standard you would expect from Toyota. Theo made the signing process easy while getting it done quickly. He answered all of my questions regarding the product. All in all I am very pleased with my purchase, though it wasn't a Toyota it is still a great vehicle which I fully intend to pay off without iced over tree limbs falling on it. If you decide to drop in to Toyota of Richardson's Pre-owned sales lot, and you get Theo as your salesman, you are in great hands! More

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