Robby Robertson

I have mixed feelings about my experience with Clay Cooley. The communication has been less than stellar. We paid to have the windows tinted on our car, yet when we finally picked up our new to us car, Cooley. The communication has been less than stellar. We paid to have the windows tinted on our car, yet when we finally picked up our new to us car, the back window wasn't tinted at all. We were told to come back any day top his issue fixed. My son came back twice and both times was told there wasn't a technician to help him. (keep in mind he was told a time and day to come) Finally, he came back on a day that someone could fix the tint and waited 5 HOURS. We were told it would take 30 minutes tops. My 17 year old son is too green and inexperienced to know to complain, so I stepped in and kept asking why it was taking so long. Each time I was told it would be another 10 minutes. Five hours of being told over and over again that it was almost done. This is terrible customer service and terrible communication. After I said I was going to submit a formal complaint, someone finally called me back and offered to refund us for the tint job. Do better Clay Cooley. More

by adulaney Verified Customer Verified Customer

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Never going back to service vehicle there, I had tge mechanic manager, the lead motor technician and the service department together and they were saying 3 different things at the same time, I got bille mechanic manager, the lead motor technician and the service department together and they were saying 3 different things at the same time, I got billed for a diagnostic that was bull and got charged for a bunch of parts that I didn’t even need and ended up fixing the car myself More

by lindajoyeria Verified Customer Verified Customer

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Excellent and friendly service by every person I spoke with. Good communication about the status of the service as well as letting me know what needed attention now and down the line. with. Good communication about the status of the service as well as letting me know what needed attention now and down the line. More

by frommj11 Verified Customer Verified Customer

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Awesome friendly fast service ,they get everything I ask for done and are very efficient I will always continue to get service here Chris is awesome for done and are very efficient I will always continue to get service here Chris is awesome More

by coltsadijack12a Verified Customer Verified Customer

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Moe was so helpful and I’m grateful to have found the perfect car for me! perfect car for me! More

by jennaridgway93 Verified Customer Verified Customer

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They were very helpful. I appreciate them working with the time constraints I had and delivering the vehicle I appreciate them working with the time constraints I had and delivering the vehicle More

by larry@ashbrooks.net Verified Customer Verified Customer

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It was such an easy process . I was literally able to walk and it get taken care of as soon as i came in ! Thank you CC VW! I was literally able to walk and it get taken care of as soon as i came in ! Thank you CC VW! More

by brittanymunns7 Verified Customer Verified Customer

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i had a great experience. ulises and michael were wonderful and made me feel comfortable about my car buying. ulises and michael were wonderful and made me feel comfortable about my car buying. More

by sarahjutts Verified Customer Verified Customer

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Chase was great to work with. He was patient, informative and went above and beyond to get the deal done. He was patient, informative and went above and beyond to get the deal done. More

by DBPRONTO Verified Customer Verified Customer

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Robby Robertson, service manager made sure vehicle was completely ready and promptly. Thank you Robby! completely ready and promptly. Thank you Robby! More

by Umber Verified Customer Verified Customer

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