Robby Robertson

I can’t say enough good things about the service team at Clay Cooley Volkswagen Park Cities. Even though I live in Richardson—and there’s a brand-new Clay Cooley Volkswagen of Richardson right around the co Clay Cooley Volkswagen Park Cities. Even though I live in Richardson—and there’s a brand-new Clay Cooley Volkswagen of Richardson right around the corner—I choose to drive all the way to the Park Cities location because of the level of service, care, and attention to detail I receive there. Tomi, the Service Director, sets the tone. He is compassionate, caring, and always goes above and beyond to support his customers. No matter the situation, I know he’ll do everything in his power to make things right. I also want to recognize Michael Swartz and Asian Craven—two of the best service advisors I’ve ever worked with. They make me feel genuinely valued and cared for every time I visit, whether it’s for service or just stopping by the dealership. They always treat me like more than just a customer. At the end of the day, cars are man-made, and anything man-made can have flaws. What matters most is having people you can trust to get you through any challenge—and Tomi, Michael, and Asian are exactly those people. They consistently go above and beyond, and I can’t express enough how much their care and professionalism mean to me. If you’re looking for a dealership where you’ll be treated with respect, compassion, and true customer care, Clay Cooley Volkswagen Park Cities is worth the drive. More

by TTomNTXS Verified Customer Verified Customer

Report | Print

Robby and Michael got everything my car needed. Price was good and my car was there for 2 days. Price was good and my car was there for 2 days. More

by Gary1231987 Verified Customer Verified Customer

Report | Print

Asian, Marvin, and everyone at Clay Cooley were very helpful in repairing my car and in my search for another. Thank you! helpful in repairing my car and in my search for another. Thank you! More

by Jacksonc2000 Verified Customer Verified Customer

Report | Print

I came in for an oil change and an alignment. Rickey White was my service adviser. He did an excellent job of taking care of me. Rickey White was my service adviser. He did an excellent job of taking care of me. More

by Scott.hatch Verified Customer Verified Customer

Report | Print

Excellent customer support and respect team focus to do the best for customer meet time schedule constant feedback the best for customer meet time schedule constant feedback More

by Ed1656 Verified Customer Verified Customer

Report | Print

I'm still looking for a loaner vehicle until my car gets fixed?But I am on the waiting list at the service department. fixed?But I am on the waiting list at the service department. More

by thebtuinstitute1 Verified Customer Verified Customer

Report | Print

Fast friendly same day last minute service! I will definitely be coming back to this location! I will definitely be coming back to this location! More

by Elissabenitez Verified Customer Verified Customer

Report | Print

Thanks for the car wash Good service thanks for completing the recall. Clean dealership good consumer service completing the recall. Clean dealership good consumer service More

by drjazz311 Verified Customer Verified Customer

Report | Print

I never met Robbey Robertson. . I’ve been purchasing vehicles for more than 30 years and I’ve never experienced so many issues until now .. . I’ve been purchasing vehicles for more than 30 years and I’ve never experienced so many issues until now .. More

by Simon Verified Customer Verified Customer

Report | Print

Great service, staff was friendly and helpful. Was able to comfortably wait for my vehicle. Was able to comfortably wait for my vehicle. More

by GRACEYWALKE Verified Customer Verified Customer

Report | Print