Robbie made my car buying experience super easy and least
stressful. I didn’t feel like I was being pushed to get something I didn’t like.
stressful. I didn’t feel like I was being pushed to get something I didn’t like.
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by Jlcapps0611
Apr 18, 2025 -
Nissan of Cookeville responded
Hi, we're happy you found our staff to be so supportive during your experience here at Nissan of Cookeville. We hope you have a great day!
Apr 19, 2025 -
Nissan of Cookeville responded
Jlcapps0611, we are very happy we could provide you with a positive experience! We are thankful for your time and your business. If there is anything further that we can do for you throughout the ownership of your vehicle, please let us know. Have a wonderful Easter weekend!
Robbie Johnson was an excellent dealer for me.
He didn't see me as an elderly woman to talk down to our take advantage of. He talked with me as an equal and explained everything over the phone as
He didn't see me as an elderly woman to talk down to our take advantage of. He talked with me as an equal and explained everything over the phone as we discussed what I needed as well as what I could afford, and helped me get to that point. He did not try to sell me something I could not afford to get or try to convince me that I could get this or that if I went up just a little more. (Which I've had happen) I would recommend Robbie to anyone needing to buy a car.
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by mommavik60
Apr 16, 2025 -
Nissan of Cookeville responded
Hello, we're happy you found our staff to be so supportive during your experience here at Nissan of Cookeville. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
This isn’t our first car through Nissan and likely won’t
be the last. Robbie (and Stephanie in financing) were friendly, helpful, and kind. I love my new car and have had no trouble getting minor cosmetic f
be the last. Robbie (and Stephanie in financing) were friendly, helpful, and kind. I love my new car and have had no trouble getting minor cosmetic fixes and detailing even after the contract was signed. Robbie was patient & gave me space during the process of buying the car and I’m grateful for his assistance and effort!
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by SavannahB
Apr 08, 2025 -
Nissan of Cookeville responded
Hi, thank you for your positive review. We're glad to hear that you found our team here at Nissan of Cookeville so helpful in the purchase of your new vehicle. As one of our valued customers, we want to sincerely thank you for your business. We're thrilled to have you as a customer and we hope to see you here again down the road! Safe travels!
Thought he was helpful and honest but of course wasn’t.
However beware of this dealership all together! Was going to be a returning customer but learned quickly never again!!!
However beware of this dealership all together! Was going to be a returning customer but learned quickly never again!!!
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by bayers5290
Mar 25, 2025 -
Nissan of Cookeville responded
Hi, thank you for bringing this to our attention. We’re very sorry that you had this experience. Your satisfaction is our top priority and your feedback allows us to make improvements to our processes and train our staff. Please contact us at (855) 534-2633 to share more details about your visit so we can make things right.
Mar 26, 2025 -
bayers5290 responded
I’ve tried to reach out to you all but you don’t want to do business with me over things that aren’t my fault. You’ve added things to my financial contract that are nothing, $1000 for gap insurance $3500 for a service contract. I’ve called been placed on hold and since you all don’t want me back at your dealership due to me putting the truth out there and being out over $750 this month alone because of you guys on tires for a brand new car you all could of offered me something a little better. Nissan consumer affairs is supposed to be getting back to me no later than tomorrow Wednesday. Hopefully they do! What’s sad is I’ve worked in customer service my whole life and I have learned a lot and you guys have really got me good on this one! At least they answered me instead of placing me on hold and never getting me to anyone. You all have my number as well. If you don’t want to speak to me or for me to leave a review then I shouldn’t of gotten a text to leave a review and I know for a fact the 2 scratches are from you all on my vehicle but my main concern is how I was treated and told not to come back when I could of showed my butt really but I was trying to abide by mikes rules but yet even after a mass email and me contacting the BBB I still had to pay for an alignment today but they did an amazing job wonderful customer service and once I get all these extra “service contacts” off my loan! I pray I’m able to get ride of it since it also needs new control arms and that’s probably due to the bad tires that should of been covered. I drove to the dealership 4-5 times I live an hour away. You charged me for an alignment when I had 10k miles which didn’t seem right but what choice did I have the car was all over the road and still was until today but now they believe there is more wrong! You need a new service manager who knows how to treat customers because Ive never in my life been done this badly by a service manager and even the financial office for adding $4500 to my loan so the $3500 I put down but then add the balance you added as a service contract. You all have offered me no help and wanted to cancel my review and only deal with Bri who did nothing but make me feel uncomfortable and like we weren’t allowed to speak up. But as a dealership you guys could do better and from what I’ve done after researching and having all my paperwork in order I’m not the only one you guys have done this way! However since you no longer want me at your dealership or to have helped me in anyway other than be mad I was stressed out over what to do and frustrated I was putting more money into a car that is already triple my previous car payment. Nissan consumer affairs said if you don’t want me at the dealership then I don’t have to speak with you! I really thought I was getting treated fair at a car dealer when I got the car but sadly my 3500 down payment was then added back into the loan as a service contract that no one seems to know what it is but corporate said it’s not a warranty. I hope you guys the best and it’s a shame that when I get my next car I’ll know better then to be told gap coverage is mandatory and ask more questions or take my friends dad with me whose been in the car business his whole life. You guys really hurt me actually and put me behind on bills as well as sent me on the road with the wrong tires then new tires that needed an alignment and I had to drive 800 miles on the nice right new tires and now they are worn on the edge already. Not to mention now I have to deal with a warranty on the control arms that was supposedly checked out during my oil change a few weeks ago because the backs completely shot, they also didn’t torture my lug nuts down but luckily this mechanic shop did that for me! Thankfully my tire didn’t come off while driving down the interstate at 80 mph or worse with my son in the car also! So if you’d like to talk to me you’re more than welcome to contact me if you have something nice to say to help me because my stress level can’t handle anymore! I’ll be in Nashville tomorrow while my husband has his cancer check ups so I’ll be available! Thank you! I do wish you the best and I hope you guys fix the issues with in your dealer shop starting with telling people you no longer want to do business with them! Have a wonderful week! Hope to hear from corporate or someone soon! ☺️
Robbie was a great salesman.
It is my first Nissan and he made the experience wonderful! Everyone I encountered at NOC was fantastic. I cannot express how wonderful of a process
It is my first Nissan and he made the experience wonderful! Everyone I encountered at NOC was fantastic. I cannot express how wonderful of a process it was buying a car there.
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by Abby J
Mar 16, 2025 -
Nissan of Cookeville responded
Hello Abby J, thank you; we appreciate your feedback! We are thankful for your kind words and your business. If there is anything further that we can do for you during the ownership of your vehicle, please let us know. Have a wonderful rest of your week and enjoy the sunshine!
Robbie and David deserve more than just commission and
praise (if you know what I mean) because they are outstanding dudes. In and out with no problems and a new car!
praise (if you know what I mean) because they are outstanding dudes. In and out with no problems and a new car!
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by Alex Kapamas
Mar 13, 2025 -
Nissan of Cookeville responded
Hi Alex Kapamas, thank you for taking the time to leave a review for us at Nissan Of Cookeville. We're happy we could meet your expectations! We are thankful for your kind words and your business. If there is anything further that we can do for you during the ownership of your vehicle, please let us know. Have a wonderful week ahead and enjoy the sunshine!
I'm honestly usually disappointed by customer service
these days but this dealership is outstanding - they really are the real deal and I was absolutely surprised by how straightforward everything went.
these days but this dealership is outstanding - they really are the real deal and I was absolutely surprised by how straightforward everything went. No games, great folks - definitely one of the best!
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by rocco.mazzei
Feb 20, 2025 -
Nissan of Cookeville responded
Hi Rocco.mazzei, thank you for taking the time to leave a review for us at Nissan Of Cookeville. We're happy we could meet your expectations! We are thankful for your business. If there is anything further that we can do for you throughout the ownership of your vehicle, please let us know. Have a wonderful week ahead!
Robbie our salesman was awesome.
Made the process easy and got us a good deal
Made the process easy and got us a good deal
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by Don Powell
Jan 10, 2025 -
Nissan of Cookeville responded
Hello Don Powell, thank you; we appreciate your feedback! If there is anything further that we can do for you throughout the ownership of your vehicle, please let us know. Have a wonderful weekend and stay warm!
No games and no junk fees.
The dealership’s online pricing is legit and they don’t add a bunch of junk to increase margin. You know, the “side sticker” with stuff you don’t
The dealership’s online pricing is legit and they don’t add a bunch of junk to increase margin. You know, the “side sticker” with stuff you don’t want or need. You’ll still have to pay the doc fee (all dealerships have these) but it’s $100 to $300 less than most other dealerships.
On another note, there’s a stereotype about sales people (especially when it comes to buying a car) but that’s not Robbie. He doesn’t play games and can get straight to the point without subjecting you to the “sales process pipeline”. If you need an “out the door price” without five calls and all the attendant nonsense, then Robbie is who you’re looking for.
That’s especially important if you’re out of state (I live in NC) where you might be willing to expand your search and just need a VIN and price.
But it didn’t just end with Robbie. I’m used to getting “worked over” by the finance guy once having invested hours or days and become reluctant to walk away. David Holloway handled the purchase and he was great too.
David was also very pleasant (he didn’t impose any of the “back office” tension) and got right down to business, thoroughly explaining all aspects of the transaction without all the fast-talking or upsell. Disclosure: I opted for the OEM oil change service, but it was a great deal and David didn’t push anything on me.
Bottom line, Robbie and David are professional, courteous, and can move at your speed, whether it’s “how fast can we get this done” or “let’s step through this”.
It was a great experience and I highly recommend.
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by Rob Dailey
Jan 02, 2025 -
Nissan of Cookeville responded
Rob Dailey, reviews like this give us motivation and help us ensure we provide high-quality care. We are thankful for your kindness and your business. If there is anything further that we can do for you throughout the ownership of your vehicle, please let us know. We wish you the happiest of new years ahead!
I recently had the pleasure of purchasing a vehicle from
Robbie Johnson at Cookeville Nissan and I must say it was a very seamless and pleasant experience. Robbie was very helpful, attentive and not pushy l
Robbie Johnson at Cookeville Nissan and I must say it was a very seamless and pleasant experience. Robbie was very helpful, attentive and not pushy like some other salesman I have experienced in the past. He was very knowledgeable about the vehicles and the inventory that was available. I recommend Robbie for any of your vehicle needs. I give him 5/5 stars.
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by Venusriley12
Dec 03, 2024 -
Nissan of Cookeville responded
Venusriley12, we're glad you had such a wonderful experience with us! We are thrilled to have you apart of the Nissan of Cookeville Family. If there is anything further that we can do for you throughout the ownership of your vehicle, please let us know. Have a wonderful holiday season, and many happy miles, ahead!
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