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Rob Young

Overview Reviews (17) Inventory (103)

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Rob Young

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Rob Young

Service Specialist

Regal GMC

2615 Lakeland Hills Blvd
Lakeland, FL 33805

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3.8

17 Reviews

Overview Reviews (17) Inventory (103)

3.8

17 Reviews

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17 Reviews of Rob Young

March 22, 2025

Dealership Rating

Employee Rating

Customer service was great. He kept me updated on process. Very friendly and attentive regarding my vehicle issue He kept me updated on process. Very friendly and attentive regarding my vehicle issue More

by Mays2021

Recommend Dealer

Yes

Other Employees Tagged: Rob Young

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Apr 01, 2025 -

Regal GMC responded

Thank you for the kind review. We’re so happy your visit at Regal went well.

March 05, 2025

Dealership Rating

Employee Rating

I’ve had a horrible experience with this dealership with lack of communication, professionalism. I still have not gotten this issue resolved. I’ve even contacted the service manager and gotten zero response lack of communication, professionalism. I still have not gotten this issue resolved. I’ve even contacted the service manager and gotten zero response back. My vehicle was misdiagnosed so I’m out extra money with no results. Do not do business with Regal. More

by aamicone90

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Chrissy Hartman , Johnny

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Mar 17, 2025 -

Regal GMC responded

Thank you for bringing this to our attention. We’re sorry you had a bad experience. Please feel free to reach out to Shirley – Service Customer Care to discuss.

January 11, 2025

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Rob is always helpful and takes care of my truck. I run a business and need reliable service, maintenance and good customer service. Much appreciated Rick @ Bodhi CCS I run a business and need reliable service, maintenance and good customer service. Much appreciated Rick @ Bodhi CCS More

by Ricky Bobby

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Feb 17, 2025 -

Regal GMC responded

Thank you!

December 01, 2024

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Employee Rating

Was very pleasant and friendly nice waiting room with snacks and water snd keep me informed on progress snacks and water snd keep me informed on progress More

by mar17fan

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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October 18, 2024

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2015 GMC issues were not resolved; however, I was told it was done and checked, and I was told the oil change was done, but it was not. I paid over 1400, and the issues were resolved. There is no call back f was done and checked, and I was told the oil change was done, but it was not. I paid over 1400, and the issues were resolved. There is no call back for concern due to it being a GMC 2015 Yukon XL… even though I have an extended warranty, I’ve been mistreated. Rob don not care for the five kids. Travel in the vehicle Electrical problems have not been resolved. More

by Barrett1213

Verified Customer

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Recommend Dealer

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Oct 25, 2024 -

Regal GMC responded

I’m truly sorry to hear about your experience with your GMC Yukon XL. It’s unacceptable that the issues weren’t resolved, and I understand how frustrating this must be, especially with your family relying on the vehicle. I appreciate you bringing this to our attention. Please reach out to Chrissy-Service Lane Manager directly so we can address your concerns and work towards a solution. We value your trust and want to ensure you’re taken care of. Thank you for your patience.

October 01, 2024

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Employee Rating

Everything went along well. Waiting room internet speed acceptable. The body repair center work was top notch! Waiting room internet speed acceptable. The body repair center work was top notch! More

by M.BARRY13

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Oct 01, 2024 -

Regal GMC responded

Thank you!

July 19, 2024

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I bought my 2018 GMC Traina I love it like New. The guy was very nice that sold it to me and I go back for a new one. The guy was very nice that sold it to me and I go back for a new one. More

by Geri

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jul 22, 2024 -

Regal GMC responded

Congratulations! I hope you love it!

May 26, 2024

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Employee Rating

Staff friendly. I waited a reasonable amount of time for an oil change and tire rotation. I waited a reasonable amount of time for an oil change and tire rotation. More

by KPARC1212

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Chrissy Hartman, Ray Taylor

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May 28, 2024 -

Regal GMC responded

Thank you for sharing your feedback.

April 26, 2024

Dealership Rating

Employee Rating

Great experience and helpful staff. They do a great job taking care of my Yukon. They do a great job taking care of my Yukon. More

by jerry86

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Chrissy Hartman, Ray Taylor

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May 01, 2024 -

Regal GMC responded

Thank you so much for taking the time to review us.

April 11, 2024

Dealership Rating

Employee Rating

Service was just OK. Communication could have been better. Transmission oil sprayed on both of my side steps. Truck smells like transmission fluid. Note: This is the firs Communication could have been better. Transmission oil sprayed on both of my side steps. Truck smells like transmission fluid. Note: This is the first time I have not given 5 stars for service. More

by malexander21

Verified Customer

Service Price Transparency

Service Time

Service Communication

Recommend Dealer

Yes

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Apr 11, 2024 -

Regal GMC responded

We're so sorry to hear that you aren't satisfied with our services. Please reach out to Chrissy Hartman Service Lane Manager to further discuss.

Apr 22, 2024 -

Regal GMC responded

Can you please call me 863-400-6063

Apr 11, 2024 -

malexander21 responded

Thanks. Will reach out to Chrissy Hartman.

Apr 22, 2024 -

malexander21 responded

I just tried to call service department. Phone rang 10+ times. I think my truck is leaking transmission fluid as a result of the recent transmission service. Would like to schedule to bring it in to have it checked out.

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