2015 GMC issues were not resolved; however, I was told it
was done and checked, and I was told the oil change was done, but it was not. I paid over 1400, and the issues were resolved. There is no call back f
was done and checked, and I was told the oil change was done, but it was not. I paid over 1400, and the issues were resolved. There is no call back for concern due to it being a GMC 2015 Yukon XL… even though I have an extended warranty, I’ve been mistreated. Rob don not care for the five kids. Travel in the vehicle Electrical problems have not been resolved.
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by Barrett1213
Verified Customer
Verified Customer
Service Price Transparency
Oct 25, 2024 -
Regal GMC responded
I’m truly sorry to hear about your experience with your GMC Yukon XL. It’s unacceptable that the issues weren’t resolved, and I understand how frustrating this must be, especially with your family relying on the vehicle. I appreciate you bringing this to our attention.
Please reach out to Chrissy-Service Lane Manager directly so we can address your concerns and work towards a solution. We value your trust and want to ensure you’re taken care of. Thank you for your patience.
Everything went along well.
Waiting room internet speed acceptable. The body repair center work was top notch!
Waiting room internet speed acceptable. The body repair center work was top notch!
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by M.BARRY13
Verified Customer
Verified Customer
Service Price Transparency
Oct 01, 2024 -
Regal GMC responded
Thank you!
I bought my 2018 GMC Traina I love it like New.
The guy was very nice that sold it to me and I go back for a new one.
The guy was very nice that sold it to me and I go back for a new one.
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by Geri
Verified Customer
Verified Customer
Service Price Transparency
Jul 22, 2024 -
Regal GMC responded
Congratulations! I hope you love it!
Staff friendly.
I waited a reasonable amount of time for an oil change and tire rotation.
I waited a reasonable amount of time for an oil change and tire rotation.
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by KPARC1212
Verified Customer
Verified Customer
Service Price Transparency
May 28, 2024 -
Regal GMC responded
Thank you for sharing your feedback.
Great experience and helpful staff.
They do a great job taking care of my Yukon.
They do a great job taking care of my Yukon.
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by jerry86
Verified Customer
Verified Customer
Service Price Transparency
May 01, 2024 -
Regal GMC responded
Thank you so much for taking the time to review us.
Service was just OK.
Communication could have been better. Transmission oil sprayed on both of my side steps. Truck smells like transmission fluid. Note: This is the firs
Communication could have been better. Transmission oil sprayed on both of my side steps. Truck smells like transmission fluid. Note: This is the first time I have not given 5 stars for service.
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by malexander21
Verified Customer
Verified Customer
Service Price Transparency
Apr 11, 2024 -
Regal GMC responded
We're so sorry to hear that you aren't satisfied with our services. Please reach out to Chrissy Hartman Service Lane Manager to further discuss.
Apr 22, 2024 -
Regal GMC responded
Can you please call me 863-400-6063
Apr 11, 2024 -
malexander21 responded
Thanks. Will reach out to Chrissy Hartman.
Apr 22, 2024 -
malexander21 responded
I just tried to call service department. Phone rang 10+ times. I think my truck is leaking transmission fluid as a result of the recent transmission service. Would like to schedule to bring it in to have it checked out.
Did not give me enough information that the part was on
back order and I had a option to use a none GM part.
back order and I had a option to use a none GM part.
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by lancelib
Verified Customer
Verified Customer
Other Employees Tagged:
Rob Young
Feb 05, 2024 -
Regal GMC responded
Thank you for letting us know about this. We apologize that our service did not satisfy your expectations.
Was unable to get a hold of my service adviser.
When I called I would get the run around and never got an update until it was completed. Had to call several times and still got no update.
When I called I would get the run around and never got an update until it was completed. Had to call several times and still got no update.
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by Jack214
Verified Customer
Verified Customer
Service Price Transparency
Jan 05, 2024 -
Regal GMC responded
Thank you for your review. I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention.
Rob was professional and courteous.
He kept be updated on timing, gave me my estimate and all is well.
He kept be updated on timing, gave me my estimate and all is well.
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by bugsman
Verified Customer
Verified Customer
Other Employees Tagged:
Rob Young
Jan 05, 2024 -
Regal GMC responded
Thank you so much for taking the time to review us.
Took car of my detail with good quality.
The shuttle service was very good Thanks
The shuttle service was very good Thanks
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by LARRYSALIS
Verified Customer
Verified Customer
Other Employees Tagged:
Rob Young
Dec 18, 2023 -
Regal GMC responded
Thank you.