Rob Young
Rob Young at Regal GMC
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Rob Young

Service Advisor

Regal GMC

2615 Lakeland Hills Blvd
Lakeland, FL 33805

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3.7
13 Reviews
3.7

13 Reviews

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13 Reviews of Rob Young

October 18, 2024

Dealership Rating
Employee Rating

2015 GMC issues were not resolved; however, I was told it was done and checked, and I was told the oil change was done, but it was not. I paid over 1400, and the issues were resolved. There is no call back f More

by Barrett1213
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Oct 25, 2024

Regal GMC responded

I’m truly sorry to hear about your experience with your GMC Yukon XL. It’s unacceptable that the issues weren’t resolved, and I understand how frustrating this must be, especially with your family relying on the vehicle. I appreciate you bringing this to our attention. Please reach out to Chrissy-Service Lane Manager directly so we can address your concerns and work towards a solution. We value your trust and want to ensure you’re taken care of. Thank you for your patience.

October 01, 2024

Dealership Rating
Employee Rating

Everything went along well. Waiting room internet speed acceptable. The body repair center work was top notch! More

by M.BARRY13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 01, 2024

Regal GMC responded

Thank you!

July 19, 2024

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Employee Rating

I bought my 2018 GMC Traina I love it like New. The guy was very nice that sold it to me and I go back for a new one. More

by Geri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 22, 2024

Regal GMC responded

Congratulations! I hope you love it!

May 26, 2024

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Employee Rating

Staff friendly. I waited a reasonable amount of time for an oil change and tire rotation. More

by KPARC1212
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chrissy Hartman, Ray Taylor

May 28, 2024

Regal GMC responded

Thank you for sharing your feedback.

April 26, 2024

Dealership Rating
Employee Rating

Great experience and helpful staff. They do a great job taking care of my Yukon. More

by jerry86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chrissy Hartman, Ray Taylor

May 01, 2024

Regal GMC responded

Thank you so much for taking the time to review us.

April 11, 2024

Dealership Rating
Employee Rating

Service was just OK. Communication could have been better. Transmission oil sprayed on both of my side steps. Truck smells like transmission fluid. Note: This is the firs More

by malexander21
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Apr 11, 2024

Regal GMC responded

We're so sorry to hear that you aren't satisfied with our services. Please reach out to Chrissy Hartman Service Lane Manager to further discuss.

Apr 22, 2024

Regal GMC responded

Can you please call me 863-400-6063

Apr 11, 2024

malexander21 responded

Thanks. Will reach out to Chrissy Hartman.

Apr 22, 2024

malexander21 responded

I just tried to call service department. Phone rang 10+ times. I think my truck is leaking transmission fluid as a result of the recent transmission service. Would like to schedule to bring it in to have it checked out.

February 02, 2024

Dealership Rating
Employee Rating

Did not give me enough information that the part was on back order and I had a option to use a none GM part. More

by lancelib
Recommend Dealer
No

Other Employees Tagged: Rob Young

Feb 05, 2024

Regal GMC responded

Thank you for letting us know about this. We apologize that our service did not satisfy your expectations.

December 29, 2023

Dealership Rating
Employee Rating

Was unable to get a hold of my service adviser. When I called I would get the run around and never got an update until it was completed. Had to call several times and still got no update. More

by Jack214
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jan 05, 2024

Regal GMC responded

Thank you for your review. I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention.

December 19, 2023

Dealership Rating
Employee Rating

Rob was professional and courteous. He kept be updated on timing, gave me my estimate and all is well. More

by bugsman
Recommend Dealer
Yes

Other Employees Tagged: Rob Young

Jan 05, 2024

Regal GMC responded

Thank you so much for taking the time to review us.

December 14, 2023

Dealership Rating
Employee Rating

Took car of my detail with good quality. The shuttle service was very good Thanks More

by LARRYSALIS
Recommend Dealer
Yes

Other Employees Tagged: Rob Young

Dec 18, 2023

Regal GMC responded

Thank you.

1

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