Rob Tong
Rob Tong at Great Lakes Subaru
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Rob Tong

Product Knowledge Expert

Great Lakes Subaru

920 Plaza St
Findlay, OH 45840

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4.9
57 Reviews

I was born and raised here in Findlay, Ohio. In the last 40 years I have held positions in all aspects of the automotive industry. This would include titles such as sales manager, parts and even service. Most people know that I enjoy local history and I'm very active in the community when it comes to related programs and that such. I spent over 20 years as a board member with our local historical museum. I am also the administrator of "Love Findlay History" on facebook which literally has thousands of followers. I am true animal lover and have three large dogs and several cats at my house. Please give me the opportunity to help you out with any of your automotive needs. I will certainly be there for you.

Dealership Experience

34 yrs, 5 mos

Industry Experience

41 yrs, 1 mo

Specialties & Trainings

New and Used Sales, Service Manager, Customer Relations Manager

4.9

57 Reviews

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57 Reviews of Rob Tong

December 03, 2024

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The service technician I was working with was very prompt and courteous upon my arrival to drop off my truck. More

by TERRIE0
Service Price Transparency
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Recommend Dealer
Yes
Dec 03, 2024

Great Lakes Subaru responded

We're delighted to hear that our team provided prompt and courteous assistance during your visit at Great Lakes Subaru. Thank you for sharing your experience with us!

November 29, 2024

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The service department was easy to work with in scheduling service . Chevk-in went smoothly and the waiting room was pleasant and well stocked with refreshments and searing with accommodations for More

by DB
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Recommend Dealer
Yes

Other Employees Tagged: Noah

Nov 29, 2024

Great Lakes Subaru responded

Thank you for sharing your experience with us at Great Lakes Subaru! We're glad to hear that our service department made scheduling easy and provided a comfortable waiting area. We appreciate your patience regarding the timing, and we're happy the discount coupon was helpful. Looking forward to serving you again in the future!

November 05, 2024

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Initially contacted the dealership online and was contacted quickly to answer my initial questions and set up a test drive. Staff was friendly and very helpful. More

by c-and-d-c
Sales Price Transparency
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Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Michelle Gessner

Nov 05, 2024

Great Lakes Subaru responded

Hi! We're delighted to hear that our team at Great Lakes Subaru was prompt and helpful in setting up your test drive. Thank you for sharing your positive experience with us!

November 03, 2024

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Robert Tong was professional, cordial, and knowledgeable about Subaru Outback! Could not ask for a better sales associate to work with on buying my car. T.J. in finances, enabled me to do the paperwork on D More

by DEARTHSUE
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 04, 2024

Great Lakes Subaru responded

We're delighted to hear that Robert and T.J. provided such a seamless experience at Great Lakes Subaru! It's wonderful to know you appreciated the convenience of Docusign and home delivery. Enjoy your new Subaru Outback, and thank you for choosing us!

October 31, 2024

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Thanks for your great attention and service. Noah is always helpful. The only problem was that the aerial which must have been removed when washing the car was left unattached and put in the f More

by DORBERG
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Recommend Dealer
Yes

Other Employees Tagged: Andre Roach

October 03, 2024

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Explained averthing that needed done very well and service was prompt. Waiting room was clean and provided coffee and hot chocolate. More

by SUERADER
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Recommend Dealer
Yes

Other Employees Tagged: Krista Rowland

September 27, 2024

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I was a bit disappointed at my last service visit because they did not wash my vehicle or ask not to wash it More

by BIGDBULLITT
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Recommend Dealer
Yes

September 24, 2024

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Excellent team. They communicate clearly & are straightforward about costs. Would highly recommend them for service. More

by DADGBRIGHT
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

September 22, 2024

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Employee Rating

Rob Tong explained everything clearly and answered all my questions. TJ was very efficient in helping me sign and understand all the paperwork involved in the transaction. More

by BANJOPUFFIN
Recommend Dealer
Yes

August 25, 2024

Dealership Rating
Employee Rating

As always great service. Friendly staff and there were puppies visiting the dealership. Thank you Noah for your excellent job! More

by LINDACLAWSON75
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Noah in the service department. 5 stars

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