Rob Smith
Rob Smith at Wood Nissan Lee's Summit
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Rob Smith

Service Advisor

Wood Nissan Lee's Summit

1025 SE Oldham Pkwy
Lee's Summit, MO 64081

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4.9
255 Reviews
4.9

255 Reviews

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255 Reviews of Rob Smith

April 11, 2025

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Employee Rating

They did a great job getting my oil and transmission fluid changed today. I appreciate everyone I came in contact with. More

by Susie
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Recommend Dealer
Yes

April 11, 2025

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Quality service in a timely manner. Very kind and helpful customer service! Always have a great experience here. More

by lindseyslaughter93
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Recommend Dealer
Yes

April 10, 2025

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I have never had a bad experience with any of the knowledge staff and service is always quick! More

by brentzweifel
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Recommend Dealer
Yes

April 09, 2025

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Excellent and prompt service. Extremely professional and were quick to let me know issue with vehicle More

by seubert.family
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Recommend Dealer
Yes
Apr 11, 2025

Wood Nissan Lee's Summit responded

Thanks for the kind words! We're all about being upfront, professional, and getting things done right—and fast. Glad we could keep you in the loop and get your vehicle taken care of quickly. We appreciate you trusting us and hope to see you again (hopefully just for maintenance, not issues)!

April 08, 2025

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Felt very comfortable and thought I was being answered honestly with my questions It was a very personable visit and look forward to coming back More

by tjmoril
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Recommend Dealer
Yes
Apr 11, 2025

Wood Nissan Lee's Summit responded

Thank you so much for the kind words! We’re thrilled to hear you felt comfortable and got the honest answers you deserved—that’s exactly the experience we aim to provide. It was a pleasure having you in, and we’re already looking forward to your next visit. Don’t be a stranger!

April 07, 2025

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Completed my vehicles service in a timely manner, service advisor was awesome and highly recommended this dealership More

by leemstevens
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Recommend Dealer
Yes
Apr 10, 2025

Wood Nissan Lee's Summit responded

Thank you for the great review! We're so glad we could get your service done quickly and that Rob took such great care of you — he's one of the best! We’ll be sure to pass along the shoutout. We really appreciate the recommendation and look forward to helping you out again next time!

April 07, 2025

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Awesome service staff was friendly and went out of their way to help Especially Robert and Hunter. Awesome place. More

by johnkurzawa61
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Recommend Dealer
Yes

Other Employees Tagged: Hunter Kellum

Apr 10, 2025

Wood Nissan Lee's Summit responded

Thank you so much for the awesome review! We’re thrilled to hear our service team — especially Robert and Hunter — made your experience such a great one. They’re rockstars and we’re lucky to have them! We appreciate you taking the time to share your kind words, and we look forward to helping you out again anytime you need us.

April 04, 2025

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Kolt who works with the Enterprise fleet vehicles is great to work with. I am glad I get to work with him when I come in. The other people on the service desks do not have the best customer service. W More

by kdivelbiss55
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Recommend Dealer
No
Apr 07, 2025

Wood Nissan Lee's Summit responded

Thank you for your honest feedback—and for being a loyal customer over the years. We’re so glad to hear that working with Kolten has been a consistently positive experience. He’s a valued member of our team, and we’ll make sure he hears your kind words. That said, we’re truly sorry to hear about the service gaps you’ve experienced when Kolten isn’t available. Waiting to be acknowledged or having trouble reaching us by phone is not the experience we aim to deliver. We take your concerns seriously and are addressing them internally to ensure all our guests receive the prompt, respectful service they deserve—every time they visit. We appreciate you sticking with us, and we’re committed to earning your trust across the board, not just when Kolt is here.

April 03, 2025

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Great service very courteous customer service extremely clean dealership A joy compared to a lot of other dealerships More

by pearce1dan
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Recommend Dealer
Yes
Apr 07, 2025

Wood Nissan Lee's Summit responded

Thanks so much for the kind words! We work hard to make every visit a great one, and it means a lot to hear that you noticed. We’re especially proud of our team’s courtesy and the clean, welcoming environment we’ve created. It’s awesome to hear we stood out from the crowd—we hope to see you again soon!

April 02, 2025

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Rob got my car in super fast, was quick with communication and the repairs were fairly priced and quickly accomplished! More

by KennaWeber
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Recommend Dealer
Yes
Apr 06, 2025

Wood Nissan Lee's Summit responded

We’re thrilled to hear Rob took great care of you! Fast service, clear communication, and fair pricing are exactly what we strive for. Thanks for trusting us with your car, and we appreciate your review!

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