The entire team team at Fort Wayne Kia has been nothing
less than amazing during my car purchasing experience! Constant communication and updates were really helpful, as well as the additional information
less than amazing during my car purchasing experience! Constant communication and updates were really helpful, as well as the additional information about features and packages that are coming with the car. Special shout out to the finance team! They not only met my monthly payment expectations, but actually got it lower than what was agreed upon! I will definitely be buying all of my future Kia vehicles with Fort Wayne Kia!
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by TOMASSMITH159
Verified Customer
Verified Customer
Other Employees Tagged:
Andrew Kistler, Dave- Finance ??????????
Jan 07, 2022 -
Fort Wayne Kia responded
It's fantastic to hear that we provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Fort Wayne Kia!
I've already done this with you I have to positive remark
and positive ratings.
and positive ratings.
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by CONNIECLAUSS
Verified Customer
Verified Customer
Other Employees Tagged:
Craig Morris, Greg. In fiances
Jan 06, 2022 -
CONNIECLAUSS responded
'only' positive remarks and ratings
Jan 06, 2022 -
CONNIECLAUSS responded
*****
I'm disappointed in the service I got and they have Poor
communication Don't plan to go back
communication Don't plan to go back
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by Brad
Verified Customer
Verified Customer
Jan 21, 2022 -
Fort Wayne Kia responded
We're sorry that you didn't have a completely satisfying visit, Brad Our management team will be reaching out to you shortly to discuss your experience. Thank you for your time, and hopefully, we can get to the bottom of this.
Poor customer service. Felt it was burden for me to buy
a vehicle from them. The salesman was not responsive, and ordered the incorrect trim package. The sales manager mentioned several times he could sell
a vehicle from them. The salesman was not responsive, and ordered the incorrect trim package. The sales manager mentioned several times he could sell the vehicle at higher than MSRP and the vehicle would be sold right away if we decided not to buy.
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by JZFEAGLER
Verified Customer
Verified Customer
Other Employees Tagged:
Pete Herman
Dec 31, 2021 -
Fort Wayne Kia responded
We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully we can get to the bottom of this.
Professional, courteous and work completed in a timely
manner. All work was explained beforehand and justified.
manner. All work was explained beforehand and justified.
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by KLOEBERT
Verified Customer
Verified Customer
Dec 20, 2021 -
Fort Wayne Kia responded
Thank you for choosing Fort Wayne Kia, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
The whole experience went off without any concerns or
hiccups. The car was ready earlier than expected, and had been thoroughly cleaned as well.
hiccups. The car was ready earlier than expected, and had been thoroughly cleaned as well.
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by DANDMHATCH
Verified Customer
Verified Customer
Dec 20, 2021 -
Fort Wayne Kia responded
Thanks for sharing your thoughts about your experience with Fort Wayne Kia. We appreciate your business and hope to see you again soon!
Fast and friendly real helpful was fast to answer my
questions thank u great job
questions thank u great job
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by JOPLIN_174
Verified Customer
Verified Customer
Dec 01, 2021 -
Fort Wayne Kia responded
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Fort Wayne Kia, we look forward to having you as one of our valued customers for many more years to come!
Communication on over mileage tires and waiting for
reimbursement on replacement due to air loss.
reimbursement on replacement due to air loss.
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by SHIRLEYHOLMES1
Verified Customer
Verified Customer
Other Employees Tagged:
Phil Snyder
Dec 13, 2021 -
Fort Wayne Kia responded
Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.
Dec 14, 2021 -
SHIRLEYHOLMES1 responded
Although I love my new Kia there were issues with it that were not addressed. I feel that the Kia was not inspected upon buying it at auction.
There was no heat and I had to make three trips to Fort Wayne for, the large rust area on the door was repaired before pick up but the tires had excess mileage and was not replaced so upon air loss which I did complain to the salesman about had to be replaced. The first Monday after my purchase I left work with a flat tire and that is where they determined that the tires had to many miles to repair.
I have called several times to inquire about reimbursement for the tires but have yet to get a call back.
Appointment was at 10am when we got there was ready in
and out about 45 minutes for oil change car washed and vacuumed out
and out about 45 minutes for oil change car washed and vacuumed out
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by GHOLSTINE62
Verified Customer
Verified Customer
Nov 26, 2021 -
Fort Wayne Kia responded
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!
From the top brass down to the kids washing the car
alwats treated very well.
alwats treated very well.
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by WAGGS.BEN
Verified Customer
Verified Customer
Other Employees Tagged:
Joe Grove
, Herb Lefler, Brian Buss
Nov 19, 2021 -
Fort Wayne Kia responded
Thanks, Ben, we appreciate your business and our team looks forward to serving you again soon!
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15 yrs, 4 mos
