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Rob Martin
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Rob Martin
Service advisor
Russ Darrow Toyota of West Bend
2700 W Washington Street
West Bend, WI 53095
51 Reviews
Rob is a detailed orientated service advisor with a strong focus on customer service and satisfaction. He has experience as an ASE Master Certified technician which allows him to explain even the most technical aspects of repairs in a way that everyone can understand, thus educating the customers to allowing them to make an educated decisions regarding their vehicle's repairs and services. Rob is a dedicated family man, well as much as a golf addict can, who has been married for 19 years to his wife, Michele. They have a 14 year old son, Ty, who is evolved in basketball, golf, and volleyball.
Read moreDealership Experience
6 yrs, 11 mos
Industry Experience
35 yrs, 10 mos
Specialties & Trainings
ASE Certified Service Advisor
ASE Master Certified Technician
51 Reviews
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51 Reviews of Rob Martin
February 12, 2025
Have always been satisfied with the work done and the waiting room provided for the customers. waiting room provided for the customers. More
by Justussharno
Verified CustomerOther Employees Tagged: Ryan Knepprath
February 06, 2025
Made an appointment weeks in advance and still waited 2 hours and 30 minutes for an oil change and tire rotation. I will be taking my vehicle to another dealership for all future maintenance. hours and 30 minutes for an oil change and tire rotation. I will be taking my vehicle to another dealership for all future maintenance. More
by SOSBORNE3689
February 03, 2025
Rob, Ryan, Nick, and Abbie were all very friendly and professional! I'll definitely be back! professional! I'll definitely be back! More
by Jamieclarissa
Other Employees Tagged: Abigail Lundberg, Nicholas Pastorelli, Ryan Knepprath
February 02, 2025
Very helpful and got me taken care without any issues. Kept me updated throughout the process Kept me updated throughout the process More
by Connervz
Other Employees Tagged: Abigail Lundberg
February 02, 2025
I feel you bend over backwards trying to make things correct. And very helpful we are not computer people at all and Jeremy’s patience is very refreshing. No one has made us feel dumb or well that’s the correct. And very helpful we are not computer people at all and Jeremy’s patience is very refreshing. No one has made us feel dumb or well that’s the way it is. We’re not stupid but we did not grow up w all this tech stuff. Thanks again to everyone of you!! More
by 2623340770
Other Employees Tagged: Janessa Rios, JEREMIAH PFLUGER , Nick Loose
January 31, 2025
Russ Darrow Service has never disappointed me. They are so good about meeting my service needs and so honest about what I need and what I don't need that I can't imagine going anywhere else. They are so good about meeting my service needs and so honest about what I need and what I don't need that I can't imagine going anywhere else. More
by algpeters
Other Employees Tagged: Keith Mcginnis, Abigail Lundberg
January 27, 2025
I’ve waited over 2 hours to be informed what was wrong with my trunk only to be told I will have to wait 2-3 months or more to get the parts to get it fix. So I have a Highlander and can’t even use my tru with my trunk only to be told I will have to wait 2-3 months or more to get the parts to get it fix. So I have a Highlander and can’t even use my trunk. More
by Adtianavn69
January 23, 2025
The staff were timely and efficient. The recall work was completed as informed. No issues with this dealership. The recall work was completed as informed. No issues with this dealership. More
by IRENESYMES
Other Employees Tagged: Keith Mcginnis, Ryan Knepprath
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