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Rob Martin
Rob Martin
Service advisor
Russ Darrow Toyota of West Bend
2700 W Washington Street
West Bend, WI 53095
85 Reviews
Rob is a detailed orientated service advisor with a strong focus on customer service and satisfaction. He has experience as an ASE Master Certified technician which allows him to explain even the most technical aspects of repairs in a way that everyone can understand, thus educating the customers to allowing them to make an educated decisions regarding their vehicle's repairs and services. Rob is a dedicated family man, well as much as a golf addict can, who has been married for 25 years to his wife, Michele. They have a 20 year old son, Ty, who is evolved in golf, and volleyball.
Read moreDealership Experience
7 yrs, 3 mos
Industry Experience
36 yrs, 2 mos
Specialties & Trainings
ASE Certified Service Advisor
ASE Master Certified Technician
85 Reviews
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85 Reviews of Rob Martin
Verified Customer
June 17, 2025
Jeremiah was great! I don't know who Ryan was so hard to rate him personally. If he is the service tech tires were good but they loosened/broke my rocker panel I don't know who Ryan was so hard to rate him personally. If he is the service tech tires were good but they loosened/broke my rocker panel More
by leah
Other Employees Tagged: JEREMIAH PFLUGER, Ryan Knepprath
June 14, 2025
Very honest place. Work is videod and charges are explained. Ryan has helped me numerous times and he is a great worker who helps his co-workers. I met Jeremiah for the Work is videod and charges are explained. Ryan has helped me numerous times and he is a great worker who helps his co-workers. I met Jeremiah for the first time and he is very polite and has a calm and friendly demeanor. More
by barbpodbrscek
Other Employees Tagged: Seth A Tearney, JEREMIAH PFLUGER, Keith Mcginnis, Abigail Lundberg, Nicholas Pastorelli, Nick Inman, Brandon Vetter, Ryan Knepprath
June 12, 2025
Very helpful and prompt in the service department. Overall the dealership has provided us with quality vehicles and service. Overall the dealership has provided us with quality vehicles and service. More
by DIAMTMFL2328
Other Employees Tagged: Keith Mcginnis, Abigail Lundberg
June 11, 2025
Everyone was friendly and respectful. The process was fast and the waiting room was comfortable. I also enjoyed having WiFi The process was fast and the waiting room was comfortable. I also enjoyed having WiFi More
by sesmith61
Other Employees Tagged: Seth A Tearney, JEREMIAH PFLUGER, Keith Mcginnis, Abigail Lundberg, Nicholas Pastorelli, Nick Inman, Brandon Vetter, Ryan Knepprath
June 09, 2025
Very efficient and everything done in a timely manner. I was kept abreast of all costs. I was kept abreast of all costs. More
by Gregl
Other Employees Tagged: Seth A Tearney, JEREMIAH PFLUGER, Keith Mcginnis, Abigail Lundberg, Nicholas Pastorelli
June 03, 2025
You charged me 25 dollars labor for air filter change when it takes 20 seconds to change the filter. What do you charge per hour for labor 5,000 dollars. If I would of known that I would just by the filt when it takes 20 seconds to change the filter. What do you charge per hour for labor 5,000 dollars. If I would of known that I would just by the filter myself and change. Is it not enough that I’m buying the overpriced filter from you? This will be the last time I come by you for service More
by Curtiskoth
June 02, 2025
Polite, efficient, worked me in when I was able to come there, work done in time they predicted there, work done in time they predicted More
by judy_coyle
Other Employees Tagged: Ryan Knepprath
June 02, 2025
Service experience was on time and they did exactly what they said they were gonna do. I really appreciated the video walk-through of the inspection. they said they were gonna do. I really appreciated the video walk-through of the inspection. More
by Wolverinemann
Other Employees Tagged: Rob Martin
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