Rob Johnson

I recently purchased a 2020 Kia Soul from Overturf thru Frank Valle and it was a smooth and easy process! Everyone at Overturf has been kind and helpful and I would totally recommend anyone looking for a g Frank Valle and it was a smooth and easy process! Everyone at Overturf has been kind and helpful and I would totally recommend anyone looking for a great car to stop in! This is the fourth car that we have purchased for our family and appreciate good service and dependable vehicles! Thank Frank for all your help, even a full tank of gas! More

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The selection of vehicles was good. I was able to find one that spoke to me, and great staff to help me get it. I was able to find one that spoke to me, and great staff to help me get it. More

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First I took my vehicle in for service and a recall, Rob was my contact for the service department, he was outstanding, he kept me updated and was always knowledgeable and upfront. When I went to pick my ca was my contact for the service department, he was outstanding, he kept me updated and was always knowledgeable and upfront. When I went to pick my car up I saw a couple of cars I was interested in and Rob took me out and showed them to me. I decided to trade my VW Touareg in and that’s when I started working with Shawn. Shawn was very nice, knowledgeable and not pushing, car salesman make me nervous! I ended up buying a used Subaru Forester Sport, thanks to Shawn’s calm and courteous demeanor, he was true professional through the whole process. He even took the time to go over the overall components and accessories which help a lot. I would rate Rob and Shawn very high for their customer service and knowledge. They are the reason I chose to buy my car at Overturf. Thank you Rob Johnson and Shawn Graham. I will recommend anyone interested in buying a car to ask for Shawn. More

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Always friendly and helpful and it great working with frank. Will yes service department.thanks frank. Will yes service department.thanks More

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Sean is great to work with. Everyone at Overturf has been fantastic to work with, which is why this is our forth vehicle purchase from them. Shawn, Mark, and all of the staff fr Everyone at Overturf has been fantastic to work with, which is why this is our forth vehicle purchase from them. Shawn, Mark, and all of the staff from sales to service have been fantastic. Overturf is always my first stop when looking for a new or used vehicle and most always my last. Keep up the great work. More

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The team at Kia Overturf, Kennewick is awesome! They show care and appreciation for their customers. They show care and appreciation for their customers. More

by KEGBEART.PACS500 Verified Customer Verified Customer

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I would give 0 stars if it was an option. We had a mechanical issue with our 2023 Kia Sportage Hybrid SX- Prestige and it had it towed to Overturf Kia for repairs.  I wanted to share our expe We had a mechanical issue with our 2023 Kia Sportage Hybrid SX- Prestige and it had it towed to Overturf Kia for repairs.  I wanted to share our experience we had last Thursday August 10th with their service department when we came to pick it up.  Rob there service advisor was an absolute pleasure to work with.  When we went out to our Sportage to take it home I saw very noticeable new scratches on the drivers side fender (near the fender/hood gap/same side of engine work was done).   Mike the Service Manager came out to look at it and told me "we didn't do it".  He did not do anything other than bring the technician that worked on the car out to look at it and Mike said "we will not take any responsibility at all".  Mike did not offer any solution what so ever.   Honestly, I found him a bit rude and condescending.  I emailed Doug the owner asking for help and included pictures showing our car on the bed of the tow truck in our driveway with clearly no scratches, a pic of our car on there lot when the tow truck driver dropped it off with no scratches, and a pic after they worked on the car with new scratches. I also called Doug and have not received any response to email or my call. This is the 3rd brand new Kia we have purchased and love the Kia lineup but stay away from Overturf KIA's Service Department. Additionally, I would think if your name was on the building you'd want happy customers and not ignore them. There is still time for Overturf Kia to make this right. More

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Overturf was not like any standard dealership I have encountered. No gimmicks. No pressure. No Pain. Just a car. What a concept! Frank Valle was patient and answered all my questions until I cou encountered. No gimmicks. No pressure. No Pain. Just a car. What a concept! Frank Valle was patient and answered all my questions until I could not hold any more information in my head. Frank and all the folks at Overturf share a common trait - kindness and patience. If you need a car go to Overturf. No games. Just real people. A+++ More

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Ordered what we wanted. Went and picked it up at another dealership in a few days!! Great experience. Will recommend Overturf to everyone. Went and picked it up at another dealership in a few days!! Great experience. Will recommend Overturf to everyone. More

by Heather Bluhm Verified Customer Verified Customer

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Great experience. Frank was perfect to work with. We would buy there again in the future. Frank was perfect to work with. We would buy there again in the future. More

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