Rob Douglass

I am a self proclaimed Mazda enthusiast and started driving Mazda's almost exclusively over the past 8 years. I have owned 4 Mazda's during that time, and 3 of them were purchased here. 4 of them hav driving Mazda's almost exclusively over the past 8 years. I have owned 4 Mazda's during that time, and 3 of them were purchased here. 4 of them have been serviced here. I recently purchased a 2023 CX-5, so I thought I would provide some thoughts: Piazza Mazda really does seem to go the extra mile to take care of you. The service prices are competitive. Mazda will stand behind their products. I've had a few recalls on my vehicles, and some other issues covered under warranty. These repairs were very fast, and never disruptive to my schedule. One of the repairs was pretty major, but covered by Mazda even though it was slightly over the warranty period. I was expecting a 1-2 week repair time, but they got it done and returned it to me in 3 days. So, I know the service manager and the local Mazda reps will work to provide a little extra peace of mind in some cases. As for the sales experience: It couldn't be more pleasant. I worked with Kaitlyn the last 2 times. She gets 5 stars too. If you have made all the decisions about what you want in advance, the paperwork will be ready, and you can be in and out in less than an hour. If you want to take longer and get to know your new car, they will sit with you as long as you want. It's also worth noting that after many weeks of deliberating between a CX-5 and CX-50, my wife settled on a CX-5 in what is probably the least available color. I told them what we wanted, and Kaitlyn found the exact trim/color and had it on site within a week. Stellar experience from start to finish. More

Report | Print

Our experience with Piazza Mazda began several months ago when we first thought we would be in the market for a new vehicle. While the country was still in the midst of the pandemic most other dealers barel when we first thought we would be in the market for a new vehicle. While the country was still in the midst of the pandemic most other dealers barely gave us the time of day. Andres Castro took the time to find out about us, our needs and time line. When the time came to make our purchase, he took the time to show us our options and find the right vehicle. In fact Andres went above and beyond. He had to work very hard to get the right CX 30 for us. We felt like the whole dealership took time to meet us and welcome us into the Piazza family. We highly recommend Piazza and Andres. More

Report | Print

I had the best experience buying a car at Piazza Mazda of Reading! Kalysta was great! I was not pressured at all during the whole process. She was informative, friendly and very helpful and so was her traine Reading! Kalysta was great! I was not pressured at all during the whole process. She was informative, friendly and very helpful and so was her trainee, Caitlin. I really felt like I was buying a car from my friends. I am so happy with my purchase & the entire car buying experience at Piazza. I highly recommend this dealership to anyone looking to buy a car! More

Report | Print

They are sensitive to please their customers! We have had 3 Mazda CX5’s and are so happy with the quality and comfort! Their service department is reliable and accommodating. 3 Mazda CX5’s and are so happy with the quality and comfort! Their service department is reliable and accommodating. More

by pjanda Verified Customer Verified Customer

Report | Print

The salesperson I worked with was very knowledgeable and nice. However this was my fourth lease so the deal was done over the phone with the manager. When I got there the manager never actually spoke to me nice. However this was my fourth lease so the deal was done over the phone with the manager. When I got there the manager never actually spoke to me as he said he would and I had to wait 3 hours even though I was told everything was ready. I felt bad for my salesperson because he was working hard to deal with the only other customers in the dealership as I waited. All other salespeople and the manager just sat there watching me wait for a deal I had sealed over the phone. I was very disappointed. I love my Mazda but have to drive to Lancaster next time. More

by cindybohr Verified Customer Verified Customer

Report | Print

Been going for years. Have bought my last 5 cars there. Found it a great place to do business Found it a great place to do business More

by SCHWA16 Verified Customer Verified Customer

Report | Print

Piazza Mazda in Reading was super friendly and very helpful when purchasing my car. They were flexible with price and made me feel comfortable. I have never had a car loan and they made the process ver helpful when purchasing my car. They were flexible with price and made me feel comfortable. I have never had a car loan and they made the process very simple and easy. They were honest and transparent. Piazza Mazda has earned my trust. More

by Cash Verified Customer Verified Customer

Report | Print

Great people! Sales department is friendly and very informative about the automobiles! Got great service from parts and service department! And at a good price! informative about the automobiles! Got great service from parts and service department! And at a good price! More

by JOELHOLE Verified Customer Verified Customer

Report | Print

Great people easy to business with. Have purchased 6 cars from them and the have never let me down. Love the video showing any areas of concern. cars from them and the have never let me down. Love the video showing any areas of concern. More

by jfastow Verified Customer Verified Customer

Report | Print

Very easy to deal with. When servicing they leave the car clean. Buying experience both times was a good experience. When getting cars serviced the folks are friendly and professional. car clean. Buying experience both times was a good experience. When getting cars serviced the folks are friendly and professional. More

by ronc3h8 Verified Customer Verified Customer

Report | Print