Rob Carlson

Highly professional stuff, very attentive to details and customer needs. We are using this dealership almost thirty years and change eight or nine cars. Quality of service and personal attention is the reas customer needs. We are using this dealership almost thirty years and change eight or nine cars. Quality of service and personal attention is the reason, we driving Mercedes. More

by DragonLady Verified Customer Verified Customer

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Robert has a lots of compassion for his customers and I am very grateful to have him anytime I am there. He is on time and he understands that I need my van to do my job and always gives me my van back on am very grateful to have him anytime I am there. He is on time and he understands that I need my van to do my job and always gives me my van back on time, very professional and understanding man… More

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I have experienced consistently excellent service from all areas within the Rallye Mercedes Service department. all areas within the Rallye Mercedes Service department. More

by GMIOVINO Verified Customer Verified Customer

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Rob has been my service advisor since 2008 and has been nothing but professional, responsive, patient and honest. He takes time to explain everything in a way I’ll understand and work with me when necessa nothing but professional, responsive, patient and honest. He takes time to explain everything in a way I’ll understand and work with me when necessary on what services immediately need attention vs what can wait. While owning a Mercedes is expensive and one must expect pricey maintenance costs as the car ages, I think you get what you pay for and in my experience, no other luxury car brand offers the customer service and amenities in their service departments like Rallye does. Highly recommend. More

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Robert is the best, very professional and understanding, highly respected person and I am very grateful to have him highly respected person and I am very grateful to have him More

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I understand the dealership needs time to hopefully check my car for the services needed. Two hours waiting is a bit longer than I anticipated. I was also shocked at the high price for a first oil change. Al my car for the services needed. Two hours waiting is a bit longer than I anticipated. I was also shocked at the high price for a first oil change. Almost 600 dollars. Owning a MB comes with a high price and now I know so does the service. More

by ACE00ACE Verified Customer Verified Customer

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Mr Carlson was kind professional and informative. Service cost was 30% greater than it should be. Overall very good experience. Loaner cars probably should be a little higher scale. Service cost was 30% greater than it should be. Overall very good experience. Loaner cars probably should be a little higher scale. More

by DRBUNNYNYC Verified Customer Verified Customer

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My advisor, Rob Carlson is great. Responsive, professional, and easy to work with. Service is seemless and on time. Responsive, professional, and easy to work with. Service is seemless and on time. More

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Mr. Vetere was profesional in his response to my service request and made every effort to get additional advice from the experts for answers to my specific service reqiest. request and made every effort to get additional advice from the experts for answers to my specific service reqiest. More

by DOOR62 Verified Customer Verified Customer

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Best mercedes benz dealership in new york. They really value customer loyalty and providing top notch service. They really value customer loyalty and providing top notch service. More

by TLAMPERT13 Verified Customer Verified Customer

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