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Rob Bender

Overview Reviews (293) Inventory (320)

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Rob Bender

Rob Bender | Page 20

Commercial Service Advisor

Karl Flammer Ford

41975 US-19
Tarpon Springs, FL 34689

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4.7

293 Reviews

Overview Reviews (293) Inventory (320)

Dealership Experience

46 yrs, 1 mo

Industry Experience

41 yrs

Specialties & Trainings

FORD MASTER CERT

4.7

293 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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293 Reviews of Rob Bender

April 07, 2022

Dealership Rating

Employee Rating

Was told parts were in and went for appointment. Called later and told wrong parts and would have to bring car in at a later date. Finally had repair made. Wanted to rotate new ties after 800 miles- Called later and told wrong parts and would have to bring car in at a later date. Finally had repair made. Wanted to rotate new ties after 800 miles-their idea. More

by spikersmom

Verified Customer

Customer Service

Quality Of Work

Friendliness

Recommend Dealer

Yes

April 06, 2022

Dealership Rating

Employee Rating

I can olny say is I am very satisfied with the work that was done on my truck..My service adviser was very helpful.Iwill no prblem coming back for my next service..Thank You S Ted Eleftheratos was done on my truck..My service adviser was very helpful.Iwill no prblem coming back for my next service..Thank You S Ted Eleftheratos More

by SALTEDGREEK

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Tammy Rucker, Jason Slasinski, Eric Bittner , Jacob Kovach, Meghan Purvis, Robert Romero, Bob Wallace

April 05, 2022

Dealership Rating

Employee Rating

Very professional and took the time to explain and keep me updated on my services being done. me updated on my services being done. More

by andresmith44

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Apr 05, 2022 -

Karl Flammer Ford responded

Andres, Thank you for the review! We appreciate the opportunity to service your vehicle. For your next visit, what can we to to bump everything up to five stars? Feel free to reach me if there's anything I can do to assist. Thanks, Jacob Customer Relations Coordinator jacobkovach@karlflammerford.com

April 05, 2022

Dealership Rating

Employee Rating

Rob had been fantastic on keeping my posted with with is wrong with our brakes on our new motor home. We would not recommend anyone else wrong with our brakes on our new motor home. We would not recommend anyone else More

by Pamdougsmith

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

March 31, 2022

Dealership Rating

Employee Rating

Great place for service. Always the best communication. Would recommend to anyone. Keep up the great work. Always the best communication. Would recommend to anyone. Keep up the great work. More

by ehb325

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Eric Bittner , Meghan Purvis, Robert Romero

March 27, 2022

Dealership Rating

Employee Rating

Excellent service, great communication and professionalism. The new facility is impressive, making the experience seamless. professionalism. The new facility is impressive, making the experience seamless. More

by TJJ13401

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

March 21, 2022

Dealership Rating

Employee Rating

My stay was very pleasant as I waited for my service. Everyone was kind & friendly. Everyone was kind & friendly. More

by cheald0

Verified Customer

Customer Service

Quality Of Work

Friendliness

Recommend Dealer

Yes

Other Employees Tagged: Dale

March 16, 2022

Dealership Rating

Employee Rating

Charge me for a oil change when I have 3 prepaid left and 2 week past due and 2 week past due More

by BULKCORN2002

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Mar 17, 2022 -

Karl Flammer Ford responded

Thank you for your feedback -- were you able to speak with your service advisor regarding your prepaid oil changes? We would be happy to look into this to verify them. Please email me at jacobkovach@karlflammerford.com and I would be happy to assist. Thanks, Jacob Kovach Customer Relations Coordinator

March 12, 2022

Dealership Rating

Employee Rating

Aaaaaa a as as as as as as as as as ddc gg gg he More

by DJ47MENK

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Eric Bittner , Meghan Purvis, Robert Romero, Bob Wallace

March 09, 2022

Dealership Rating

Employee Rating

Last two visits very disappointing! !!. Been a loyal customer for 17 years. Nobody has touched my vehicles for anything except Karl Flamer. Yesterday may be my last visit !!. Been a loyal customer for 17 years. Nobody has touched my vehicles for anything except Karl Flamer. Yesterday may be my last visit More

by JFREEMAN5.2008

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Mar 15, 2022 -

Karl Flammer Ford responded

Thank you for your continued service with us and for your feedback -- this is a vital part of our process of improvement. I would appreciate the opportunity to hear more about what we can change to ensure that longstanding customers such as yourself feel like we treat them just the same as new customers. Please feel free to email me at your convenience and I would love to connect. Have a great day! Best, Jacob Kovach Customer Relations Coordinator jacobkovach@karlflammerford.com

Mar 19, 2022 -

JFREEMAN5.2008 responded

Hi Jacob, like I stated in my review I've been a loyal customer for over 17 yrs, nobody has touched my vehicle's for anything except Flammer. Feel that if customer service/satisfaction was a real priority to a loyal customer you would reach out and speak to me personally about my concerns instead of asking to explain everything in another email response. You clearly have have my number. So we'll see if your loyalty is mutual. Thanks, Jim

Mar 19, 2022 -

JFREEMAN5.2008 responded

If you would like to possibly retain a very loyal customer like myself who has had two consecutive bad experiences you would reach out to me personally and not ask to try and explain my experiences in another email response. Ive already responded to Flammer ford and dealer rater.You cleary have my number so we'll see where Flammer ford's loyalty stands. Thanks, Jim

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