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Rob Bender
Rob Bender at Karl Flammer Ford

Rob Bender | Page 18

Commercial Service Advisor

Karl Flammer Ford

41975 US-19
Tarpon Springs, FL 34689

Contact Me
4.7
271 Reviews

Dealership Experience

45 yrs, 9 mos

Industry Experience

40 yrs, 8 mos

Specialties & Trainings

FORD MASTER CERT

4.7

271 Reviews

Write a Review

271 Reviews of Rob Bender

April 05, 2022

Dealership Rating
Employee Rating

Very professional and took the time to explain and keep me updated on my services being done. More

by andresmith44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Apr 05, 2022

Karl Flammer Ford responded

Andres, Thank you for the review! We appreciate the opportunity to service your vehicle. For your next visit, what can we to to bump everything up to five stars? Feel free to reach me if there's anything I can do to assist. Thanks, Jacob Customer Relations Coordinator jacobkovach@karlflammerford.com

April 05, 2022

Dealership Rating
Employee Rating

Rob had been fantastic on keeping my posted with with is wrong with our brakes on our new motor home. We would not recommend anyone else More

by Pamdougsmith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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March 31, 2022

Dealership Rating
Employee Rating

Great place for service. Always the best communication. Would recommend to anyone. Keep up the great work. More

by ehb325
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Eric Bittner , Meghan Purvis, Robert Romero

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March 27, 2022

Dealership Rating
Employee Rating

Excellent service, great communication and professionalism. The new facility is impressive, making the experience seamless. More

by TJJ13401
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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March 21, 2022

Dealership Rating
Employee Rating

My stay was very pleasant as I waited for my service. Everyone was kind & friendly. More

by cheald0
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Dale

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March 16, 2022

Dealership Rating
Employee Rating

Charge me for a oil change when I have 3 prepaid left and 2 week past due More

by BULKCORN2002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
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Mar 17, 2022

Karl Flammer Ford responded

Thank you for your feedback -- were you able to speak with your service advisor regarding your prepaid oil changes? We would be happy to look into this to verify them. Please email me at jacobkovach@karlflammerford.com and I would be happy to assist. Thanks, Jacob Kovach Customer Relations Coordinator

March 12, 2022

Dealership Rating
Employee Rating

Aaaaaa a as as as as as as as as as ddc gg gg he More

by DJ47MENK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Eric Bittner , Meghan Purvis, Robert Romero, Bob Wallace

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March 09, 2022

Dealership Rating
Employee Rating

Last two visits very disappointing! !!. Been a loyal customer for 17 years. Nobody has touched my vehicles for anything except Karl Flamer. Yesterday may be my last visit More

by JFREEMAN5.2008
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Report | Print
Mar 15, 2022

Karl Flammer Ford responded

Thank you for your continued service with us and for your feedback -- this is a vital part of our process of improvement. I would appreciate the opportunity to hear more about what we can change to ensure that longstanding customers such as yourself feel like we treat them just the same as new customers. Please feel free to email me at your convenience and I would love to connect. Have a great day! Best, Jacob Kovach Customer Relations Coordinator jacobkovach@karlflammerford.com

Mar 19, 2022

JFREEMAN5.2008 responded

Hi Jacob, like I stated in my review I've been a loyal customer for over 17 yrs, nobody has touched my vehicle's for anything except Flammer. Feel that if customer service/satisfaction was a real priority to a loyal customer you would reach out and speak to me personally about my concerns instead of asking to explain everything in another email response. You clearly have have my number. So we'll see if your loyalty is mutual. Thanks, Jim

Mar 19, 2022

JFREEMAN5.2008 responded

If you would like to possibly retain a very loyal customer like myself who has had two consecutive bad experiences you would reach out to me personally and not ask to try and explain my experiences in another email response. Ive already responded to Flammer ford and dealer rater.You cleary have my number so we'll see where Flammer ford's loyalty stands. Thanks, Jim

March 09, 2022

Dealership Rating
Employee Rating

I could get the same cold feeling service at pelican car wash for have the money. I have also bought 2 vehicles from flammer. The last one was in 2016 and probably won’t buy my next one there. Nor will i r More

by cvacattack
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Report | Print
Mar 15, 2022

Karl Flammer Ford responded

Thank you for bringing this to our attention. My apologies that you have had anything less than an outstanding experience at Karl Flammer Ford; we take pride in how we normalize making our customers feel like a part of our family. If there is anything we can do should you wish to give us a shot at earning your business back with a return visit, please contact me and I would be happy to help. Thanks, Jacob Customer Relations Coordinator jacobkovach@karlflammerford.com

March 09, 2022

Dealership Rating
Employee Rating

They always do good services for meThats why I always go to that dealership good customer service More

by harmlessheart25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mack Gange, Doug Gerhardt, Neal Kaiser, Grant Flammer, David Kaiser, Eric Bittner , Brad Davis, Rich Farah, Meghan Purvis

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