Riza Amiri | Page 6

Very nice overall experience for several reasons. The night before my 90 year old mom and I had to actually get our money back on a used car you purchased from another dealership. The fixable pr The night before my 90 year old mom and I had to actually get our money back on a used car you purchased from another dealership. The fixable problem over the course of 18 day escalated from service, to service manager, to customer relations and ultimately to returning the car, primarily because they repeatedly failed to listen and communicate and execute on any of the discussion points. We were on edge starting over. The first person we talked with was Gio. I was showing my mom the cars that I thought would met her needs, and Gio approaches us but politely allowed me to talk with my mom, for a few minutes before introducing himself. Not aggressive... positive first impression. He promptly got the keys of the ones we wanted to sit in, and we were test driving shortly thereafter. Didn't keep us waiting... another positive impression. We went inside to discuss some of the trim options on the 3 hatchback and the cx30, and decided on the one she wanted and got a reasonable offer without a bunch of waiting. We were introduced to the sales manager Amir, and he too was calm and professional without being patronizing. We told them we were going to look at another dealership, and did not get a bunch of pressure. We explained our intentions and requested that they consider if there was anything else they could do, that we would be back to listen. The other dealership had a car my mom would have definitely considered but flat out said she did not care for the intensity from the other dealerships sales person. We had lunch and talked about visiting another dealership that had the other non mazda alternative, and decided against it. Her words "I like Gio,I want to give him the business". I'm an engineer, and I prefer the mazdas over the other cars we looked at, but the bottom line is we came back because we were treated in the way we wanted to be treated. Amir to his work was able to improve the offer, and Gio got the car washed and temp plates installed while we did the paperwork which was also quick and done professionally. Liked the whole process and think the rest of the staff would also be good, but we're 3 for 3 on the staff we interacted with. Thanks for a much needed positive experience after having such a poor one from the other used car experience. Regards Doug Gastineau More

by gastineaudug Verified Customer Verified Customer

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They were friendly, able to answer all questions, professional, knowledgeable. Thank you Vander, George & Riza. Vander went the extra mile showing us all the features inside of the new car and settin professional, knowledgeable. Thank you Vander, George & Riza. Vander went the extra mile showing us all the features inside of the new car and setting us up with the Mazda app. More

by Kaitlin Verified Customer Verified Customer

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Quick, efficient service. Always a pleasure to work with Mazda of Claremont. The inspection video was spot on as well! Always a pleasure to work with Mazda of Claremont. The inspection video was spot on as well! More

by ALEXOFILI Verified Customer Verified Customer

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Riza and Art were awesome and got me into a car in under two hours! two hours! More

by TYISLAWRENCE Verified Customer Verified Customer

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Service was quick and straight to The point. All the people that helped me made the experience easy All the people that helped me made the experience easy More

by DG77261 Verified Customer Verified Customer

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The dealership was very helpful and the customer service was great. I would but another car from the dealershp. was great. I would but another car from the dealershp. More

by ESHTON2010 Verified Customer Verified Customer

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Great experience 👍 I would highly recommend. Ok the number of words thing is and was annoying...need to change that... Ok the number of words thing is and was annoying...need to change that... More

by darrelldaytonleiby Verified Customer Verified Customer

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Good customer service from Miguel and was able to work with me when it came to an agreement with me when it came to an agreement More

by fvieyraazc Verified Customer Verified Customer

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I first reached out to Mazda of Claremont through text to begin discussing a CX-5 I was interested in. Brian was attentive and helpful during our conversations. I went in and met Armando and who showed me th begin discussing a CX-5 I was interested in. Brian was attentive and helpful during our conversations. I went in and met Armando and who showed me the car. Brian, Riza, and Rich helped me finish my purchase. I was treated with respect in all interactions. I'm in Pasadena, I had a Mazda dealership that was closer, but was given a good feeling from Mazda of Claremont so I made the trek there instead. More

by yash Verified Customer Verified Customer

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Mr. Urzua was very patient, professiona, helpful and very nice. We were happy he tried his best to get us everything we wanted. nice. We were happy he tried his best to get us everything we wanted. More

by anaceci22 Verified Customer Verified Customer

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