Ritchie Sexton

I purchased a pre-owned G550 from this dealership in January, and my experience has been disappointing from start to finish. Despite being a serious cash buyer, I was treated like a child throughout the January, and my experience has been disappointing from start to finish. Despite being a serious cash buyer, I was treated like a child throughout the purchasing process (I’m 24 years old). The staff’s communication was demeaning and unprofessional, which left a sour taste even before the sale was completed. After the purchase, I brought the vehicle in for a simple grille repair. When I got my car back, there were 60 additional miles on the odometer, and the gas tank was nearly empty—completely unacceptable for a luxury dealership. Today—two months after purchase—I discovered an erroneous $2,500 charge on my credit card after receiving a call from Amex. I paid for the vehicle in cash and did not finance, so I was shocked to see this unauthorized transaction. After spending over an hour on the phone with their accounting team—while on vacation out of the country, no less—I was told the charge was a “mistake.” This raises serious concerns about why they still have my credit card information on file and how securely it is being handled. Overall, this dealership has failed to meet even basic expectations of professionalism, communication, and customer care. I would strongly advise others to think twice before doing business here. More

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I enjoyed my experience of purchasing a car and leasing another. I would definitely recommend this dealership. another. I would definitely recommend this dealership. More

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This is a very well managed dealership with both knowledgable and friendly people. Every question and request has been answered and met. knowledgable and friendly people. Every question and request has been answered and met. More

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Fantastic car buying experience! From start to finish I would give this dealership and the team 5 stars. I highly recommend MB of KC. From start to finish I would give this dealership and the team 5 stars. I highly recommend MB of KC. More

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Great experience. Everyone was responsive to our needs. Closed the deal in less than 2 hours and that included the orientation Kudos to Max. Pleasure to work with Everyone was responsive to our needs. Closed the deal in less than 2 hours and that included the orientation Kudos to Max. Pleasure to work with More

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