Riley Smith

TAKE YOUR BUSINESS ELSEWHERE! I traded in my car in January, the sales rep promised to reach out to my bank to pay off my previous loan and add it to the new loan. I followed up w I traded in my car in January, the sales rep promised to reach out to my bank to pay off my previous loan and add it to the new loan. I followed up within a week because my bank had contacted me that they hadn’t received the full payment of my car loan from the dealership. They were asking me to pay the difference which I refused because it has already rolled onto my new car loan. The sales rep wouldn’t take responsibility for not going through the proper process for a loan payoff, like contacting the bank and requesting the loan information from them directly, instead, he was blaming my bank for changing the total and adding interest daily and justifying that the dealership can’t send a new check every day that the interest goes up. He also told me this had never happened before. I offered to personally deliver a check to the bank and they declined because the person who cuts & signs checks works off-site.  I’ve had to reach out more times than I can count every week during my breaks and lunches and it goes to voicemail. I've spoken to 5 different people over the phone and in person getting nowhere each time. For a situation that could’ve been easily avoided. If you’re looking for a great dealership, Nissan is not the way to go. More

Report | Print

Amazing service good honest people very freindly fast service easy to talk to explain everything service easy to talk to explain everything More

by slugger714.eh Verified Customer Verified Customer

Report | Print

What started off a little rough ended up being a good day. I was interested in seeing a used car they had on their website, but it never even made it to the lot in Temecula. I felt that was not good busi day. I was interested in seeing a used car they had on their website, but it never even made it to the lot in Temecula. I felt that was not good business practice. Finally, another sales rep reached out and sold me a similar car that was also a great deal. I got everything i asked for and great service. I was by myself, so Daniel would always check on me and sit with me while I waited for the finance department. I love my car and was happy to buy something in this city that I live in. More

by chrisamsler Verified Customer Verified Customer

Report | Print

Service was quick and the employees were friendly and knowledgeable. Good customer service is hard to find. knowledgeable. Good customer service is hard to find. More

by tjeloves4kids Verified Customer Verified Customer

Report | Print

Very professional group of folks. They were quick and courteous to help get me out in a timely manner. They were quick and courteous to help get me out in a timely manner. More

by jimmyfifteen1 Verified Customer Verified Customer

Report | Print

The workers in Temecula Nissan treat everyone well and try to get you the best deals for your cars needs at a good price. try to get you the best deals for your cars needs at a good price. More

by MENRIQUEZ04470 Verified Customer Verified Customer

Report | Print

Awesome service! Very professional and they seemed to be knowledgeable of the work being done. Very professional and they seemed to be knowledgeable of the work being done. More

by GREGMILLZ07 Verified Customer Verified Customer

Report | Print

I wasn’t too happy with the service I had. They put the incorrect mileage on the sticker on my car. It was also incorrect on the form the individual helping me as well. Thank goodness I notice They put the incorrect mileage on the sticker on my car. It was also incorrect on the form the individual helping me as well. Thank goodness I noticed it or I would’ve drove away. But I notified the advisor and she fixed the sticker. Then I told her about how it was incorrect on the form and she fixed it on the computer I guess and then didn’t give me an updated one with the CORRECT mileage. So I put it in pen myself. It would’ve been nice if they noticed their mistake and fix it right then and there. Also, I looked through the forms and I didn’t receive a form where they inspected my vehicle. So, this experience was not as great as my other service with the other advisor. More

by Melekoula Pinomi Verified Customer Verified Customer

Report | Print

Loan was not refunded in a reasonable timeframe. The experience just felt dishonest. I should have read the reviews. The experience just felt dishonest. I should have read the reviews. More

Report | Print

I came in today at 12 ish and when I returned at 5 they had raised the price two thousand dollars. Told me they would honor the old price as if that was a favor and then that the markups for 3888 were a de had raised the price two thousand dollars. Told me they would honor the old price as if that was a favor and then that the markups for 3888 were a deal. So sad. Spent time and was ready to buy. More

Report | Print