Rigoberto Heredia

Our experience was top shelf. Sales people are knowledgeable and friendly. The process was smooth and efficient. Sales people are knowledgeable and friendly. The process was smooth and efficient. More

Report | Print

Beware of Shady Financing Practices at Lithia Nissan I wish I had researched this dealership before purchasing my Nissan Sentra. We originally chose the Sentra because it was advertised as marked down fro wish I had researched this dealership before purchasing my Nissan Sentra. We originally chose the Sentra because it was advertised as marked down from $24,999 to $20,999. I had already been pre-approved at Galpin Nissan for a 0.9% interest rate, and while we weren’t planning to buy the car at Lithia Nissan, we figured that if they could match the price, we might consider it. However, when we sat down to finalize the deal, they offered an 8% interest rate—far higher than what we had secured at Galpin. I refused, and after multiple rounds of negotiations, they eventually brought it down to 1.9%. What they failed to mention upfront was that, because we were using “special financing,” we would be required to pay the full sticker price of $24,999. To make matters worse, we had already been charged for add-ons that we didn’t want. Initially, we thought the lower price and good financing would balance things out, but when we reviewed our contract later, we realized they had charged us the full $24,999. By that point, we were stuck, having already taken the car home. When I called to dispute this, they claimed that since we didn’t go with the standard 8% financing, the discount no longer applied. Had I known this from the start, I never would have purchased the car from them. Fortunately, Galpin Nissan—the dealership I originally intended to buy from—has agreed to take the car off our hands for what we paid and offer us a new deal. I will never return to Lithia Nissan for anything. If you’re considering buying from them, I strongly advise looking elsewhere, as their sales tactics and paperwork processes are incredibly misleading. More

Report | Print

Never got my contract emailed to me. Worked on price for the sale. Please email my contract. Normally I get a paper copy. Worked on price for the sale. Please email my contract. Normally I get a paper copy. More

Report | Print

Hannah was awesome! Had me in and out in no time! She always takes great care of me whenever I bring in my Titan! Had me in and out in no time! She always takes great care of me whenever I bring in my Titan! More

Report | Print

You all are just Amazing. Great communication skills, Excellent customer service. Helpful information given. My car drove up needing a new pair of shoes (Tires) lol I drove o Great communication skills, Excellent customer service. Helpful information given. My car drove up needing a new pair of shoes (Tires) lol I drove off in a new set of tires, oil change. I drove off feeling confident and safe. Thank you!!!! P.S. I brag about you Nissan of Clovis ♥️ More

Report | Print

There are some staff members that could use some more experience on how to treat people and stick to tge promises they put out there. experience on how to treat people and stick to tge promises they put out there. More

Report | Print

Terrible communication, horrible customer service. I feel like they enjoy upsetting people. I had a trade in they were lowballing the heck out of me with. Tried to offer $15k less than what the vehi I feel like they enjoy upsetting people. I had a trade in they were lowballing the heck out of me with. Tried to offer $15k less than what the vehicle is worth. I was trying to buy a vehicle, they ran my credit relentlessly and then ghosted me for days. I reached out to find out why they were not communicating, and the salesman said it is pre-sold. Typical used car salesman tactics. Sleezy, terrible communication and they take advantage of customers. Avoid this place if you value your time and money! More

Report | Print

Told me my vehicle had same upgrades as one with similar price. Refused to give me military rebate from Nissan!! Stay away! price. Refused to give me military rebate from Nissan!! Stay away! More

Report | Print

They will try and screw you any way possible. They are doing some things that are illegal and several more that are shady at best. Take your business elsewhere They are doing some things that are illegal and several more that are shady at best. Take your business elsewhere More

Report | Print

Sold me a 2013 Hyundai Accent while I was homeless with kids promising me this was a quality vehicle and additionally a warranty. Now I have a windshield that leaks water and comes away from the car but th kids promising me this was a quality vehicle and additionally a warranty. Now I have a windshield that leaks water and comes away from the car but they won't fix it. It's cosmetic according to them. They insinuated I may have done something and stated after they test vehicles it's as is and your problem. I gave them my 2018 Nissan and ended up with a 2013 pile full of leaks in the windshield and doors. They're all about profit, not safety or doing what's right. It's nauseating how they take advantage of people. I was not the only one in with a purchase from them that had issues. Read the reviews. Wish I had, but I was homeless with kids and needed a vehicle. There are literally tons of reviews, not good. Please beware, I strongly recommend you go anywhere but here. Shame on you, Nissan, and Cruz Moreno. By the way he told me yesterday he didn't remember me because he sells so many cars he doesn't remember anyone. Absolutely atrocious. The update is as of 01/27/2023 they replaced my windshield but fought it down to the wire. Luke Fisher is the only staff member who actually stepped up to the plate and got the job done in a professional and pleasant manner. He has great communication skills and follows through. The rest of Nissan should take note because he's the perfect example of how to conduct business. Thanks, Luke!! You helped ease my anxiety tons and made a horrible experience better. More

Report | Print