Ricky Williams

The service department needs some work. The front desk personnel are not very professional and rude. I brought my truck in for an oil change, tire balance/rotation, and possible alignment. The front desk personnel are not very professional and rude. I brought my truck in for an oil change, tire balance/rotation, and possible alignment. The gentlemen at the front desk asked it it needed an alignment. I stated how would I know until the tech does his or her assessment. I am not satisfied with the service departments level of experience. More

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Dropped vehicle off 14 May 2021. Still in shop 2 weeks later and still no diagnosis. Ext warranty will not do anything until diagnosis. Really? later and still no diagnosis. Ext warranty will not do anything until diagnosis. Really? More

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Chrysler Rip Off NOTICE CHRYSLER-GARMIN-HERE-BOB RICHARDS DEALERSHIP. I continue to have no navigations. This is not a warranty issue. This is defective product.... NOTICE CHRYSLER-GARMIN-HERE-BOB RICHARDS DEALERSHIP. I continue to have no navigations. This is not a warranty issue. This is defective product....... I purchased a Map update that was recommend by Chrysler and produced by Garmin and sent out by HERE. That was in May- the map update has a problem that ALL four company's are aware of and when it erased my maps and damaged a chip in my radio. I was told " I" would have to purchase a new radio $815.00. Since then, while all admit they are aware of the problem - they will NOT fix my problem. Chrysler-Garmin-HERE-Bob Richards have passed the buck and will not help me. Too bad so sad is all I get. NOT HAPPY More

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Good service I Always get good service. Ricky and his crew always greet me personally and do everything they can to make my service visit as short as possible I Always get good service. Ricky and his crew always greet me personally and do everything they can to make my service visit as short as possible More

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Service Department Ricky, Terry, and Chip were absolutely great to work with. Very professional and really cared to have my issues resolved. Service was done in a timely Ricky, Terry, and Chip were absolutely great to work with. Very professional and really cared to have my issues resolved. Service was done in a timely manner and EVERYTHING was explained to me clearly. VERY happy with my experience and would definitely recommend to anyone. While my truck was in the shop I had time to “tour” the lot and everyone I encountered asked if I needed anything and very friendly. If anyone has a negative review about this dealership, I would bet the problem lies with themselves. General manager, sales manager and service manager should be acknowledged for fostering this kind of professionalism and courtesy. Keep it up. It’s rare to get this level of service. Thanks very much. More

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First Service Maintenance The service attendant was very friendly and made me feel welcomed. The wait times were good. Attendant asked if we needed anything as we wait and kee The service attendant was very friendly and made me feel welcomed. The wait times were good. Attendant asked if we needed anything as we wait and keep us informed More

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Always great service. The team at Bob Richards is professional, helpful and gets things done well in a timely manner. I always go there for all my RAM needs. Quality servic The team at Bob Richards is professional, helpful and gets things done well in a timely manner. I always go there for all my RAM needs. Quality service each and every time! More

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Oil Change Polite, professional & timely. Toshira Dolman very attentive to service appointment & reviewed outcome of service nicely. She went to extra effort in Polite, professional & timely. Toshira Dolman very attentive to service appointment & reviewed outcome of service nicely. She went to extra effort in connecting me with service tech to assure detail answers to my questions. More

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good people working there Every body at the car dealership was extremely helpful but especially Lori Degenaro I was having a hard time deciding on a vehicle she said to me we' Every body at the car dealership was extremely helpful but especially Lori Degenaro I was having a hard time deciding on a vehicle she said to me we'll stay here all night if till we find you one More

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Bought two vehicles in three days The General Manager of Bob Richards Dodge Chrysler Jeep RAM, Josh Boykin, is fantastic. He's a very nice guy and is very honest - perhaps a rare comm The General Manager of Bob Richards Dodge Chrysler Jeep RAM, Josh Boykin, is fantastic. He's a very nice guy and is very honest - perhaps a rare commodity in a car dealership. My brother & sister-in-law bought a 2017 Chrysler 200, and I bought a 2017 RAM 1500, within three days of each other because of Josh. I also want to add that this dealership's Service Department is top notch. The Service Manager, Ricky Johnson (Williams?), is phenomenal! My family and I have been having our vehicles serviced here for years (it used to be Triangle Dodge) because of Ricky. Even if you don't buy a vehicle from these guys, have your vehicle(s) serviced here. You won't be disappointed. More

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