Ricky Tan

Mr. Ricky Tan provided me with an amazing customer service. I got car from him, and he was friendly, looked for the best deals for me. He had plenty knowledgeable of his job. I think Ricky Tan is the service. I got car from him, and he was friendly, looked for the best deals for me. He had plenty knowledgeable of his job. I think Ricky Tan is the best sales and leasing consultant. We really appreciate for him. Thankyou Ricky More

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Mr. Ricky Tan provided me with an amazing customer service. I got 5 cars from him, and he is always friendly, caring, looking for the best deals for me. He has plenty knowledgeable of his job. I think service. I got 5 cars from him, and he is always friendly, caring, looking for the best deals for me. He has plenty knowledgeable of his job. I think Ricky Tan is the best sales and leasing consultant. He is always available to help you even after you bought the car. Some sales are only friendly and attentive when you are buying the car but after they don't really go further.... Mr. Tan you can call and ask questions and he always response with a great answers and kindness.. More

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The quality of service received from Ricky Tan Certified Sales Professional and Sang SO General Sales Manager was belittling at Fletcher Jones Motorcars in Fremont, CA. These two individuals are in the in Sales Professional and Sang SO General Sales Manager was belittling at Fletcher Jones Motorcars in Fremont, CA. These two individuals are in the industry to sell faulty products to receive their commission. RICKY WILL LIE TO SELL A CAR. They don’t care what happens after you drive off. Better salesman and manager to deal with vs these two. Don’t get fooled by Ricky’s fake laughter and stories he shares about his niece’s and nephews. His not a caring individual. Appreciate and applaud the service received from Steven Quinn(Service Advisor) and Kimo Sanches (Service Director). Ricky Tan, Certified Sales Professional. I purchased a brand new GLB 2022. I informed Ricky of two things I was looking for in a car: heated seats and Ambient lighting. He informed me this vehicle was equipped with both, which was lie. It was definitely equipped with the ambient lighting but not heated seats. He didn't show me all the functions of the car and/or how to navigate. He told me to youtube and learn how to use the vehicle . Major red flag that I overlooked.. One week after the purchase I started hearing noises when I turned the car and system suspended messaged was displayed. I informed Ricky and he told me to connect with the service. As a sales man, he never checked to see if the situation was resolved.Ricky spoke negative towards Quinn and stated he would have connected me with a different advisor. Again shows his moral talking bad about another employee of the dealership. Dropped the car off at Fremont Dealership. One week later I received a call from my service advisor Steven Quinn, indicating the noise is due to cold and hot weather. I informed Steven that I’m not purchasing a car to hear a sound dependent on the weather. He agreed to keep the car for additional time which turned out to be three extra weeks. He informed me he wasn’t able to fix the situation and called me to speak wth himself and sales manager Sang So to see what can be done. Sang So, General Sales Manager (unprofessional and Unethical business practice). The worst person I ever dealt with. Informed me he needed to hear what happen from the horse’s mouth Steven before he can make an informed decision. Which I agreed on. He left me waiting in the lobby for 30 minutes and never came back to check in. He wasn’t able to face the truth and was running away from the situation knowing if he returned the car he would be losing money. Steven Quinn: Amazing and honest service advisor. No words can describe the amazing service i received from him through the course of one month. Kimo Sanches, Service Director. Very professional individual who heard my story and questioned what I want to achieve out of today’s meeting. Engaged in a difficult conversation which wasn’t easy. Remarkable customer service received from Kime and Steven. More

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Ricky helped me to get my first Mercedes Benz car. He is very friendly and nice. The manager Amin is very professional. Good service! Highly recommended! Lisa He is very friendly and nice. The manager Amin is very professional. Good service! Highly recommended! Lisa More

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I came to Fremont Dealership to lease my GLC . Ricky Tan who is my salesman. He is very nice and acknowledged. I am very satisfied with my service by him . Thank you ! who is my salesman. He is very nice and acknowledged. I am very satisfied with my service by him . Thank you ! More

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Ricky is an amazing person. He knew exactly what I was looking for. It was the shortest time I had buying the car. I am very grateful by the great customer service provided by Ricky. He is very profession looking for. It was the shortest time I had buying the car. I am very grateful by the great customer service provided by Ricky. He is very professional, kind and caring. Thanks More

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It was my and my wife's first visit and Ricky helped with all my needs although on paper I was assigned another sales person. He helped us test drive and showed us the CPO inventory in a professional manner all my needs although on paper I was assigned another sales person. He helped us test drive and showed us the CPO inventory in a professional manner and we made the deal and got the car driving home in the same day. More

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Amazing sales team member Ricky . He worked hard in understanding my needs as provided the perfect car for matching my needs. Thanks to Ricky good work understanding my needs as provided the perfect car for matching my needs. Thanks to Ricky good work More

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I had a phenomenal experience at Fletcher Jones Mercedes Benz. Micheal Karimi and Ricky Tan was the person we dealt with. What a great person and dealership. He made us amazing deal to have flagship car Th Benz. Micheal Karimi and Ricky Tan was the person we dealt with. What a great person and dealership. He made us amazing deal to have flagship car Thank you More

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great service , good price , very happy with my car . Than you so much and will be back again . Rick is very helpful and patience with my purchase . Than you so much and will be back again . Rick is very helpful and patience with my purchase . More

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