Rickey Williams

Rusnak Bentley Rolls-Royce responded

Hi Matthew, We strive to create a customer driven experience, therefore we are delighted that you found our team to be friendly and straight to the point. We hope that you enjoy your purchase and at Bentley Pasadena we look forward to working with you again.

Rusnak Bentley Rolls-Royce responded

Thank you so much for your review! We are glad you had a 5-star experience with us!

Rusnak Bentley Rolls-Royce responded

Hi there, thank you for sharing your wonderful review! We're glad to hear you received great service from Ray and our team. We hope to work with you again.

Rusnak Bentley Rolls-Royce responded

Thanks for the great feedback! Honesty, integrity and customer service are our top priorities. We're so glad to learn you had a great experience and we know the future will yield equally great results.

Rusnak Bentley Rolls-Royce responded

Hi, ARMAAN! Wow, you came to see us from out of state? We atRusnak Bentley Rolls-Royce Maserati are so glad our Sales Team made the trip worth it! Thanks so much for letting us know! We also appreciate your five star rating. Thanks! Enjoy your new ride!

Rusnak Bentley Rolls-Royce responded

Vic, We are happy to learn our team here at Rusnak Bentley Rolls-Royce Maserati Karma made car-buying easy for you. Glad we could assist in narrowing down your decision and it sounds as though you drove off the lot with a new Bentley. Enjoy your new ride and don't hesitate to reach out when we can help you again down the road!

Rusnak Bentley Rolls-Royce responded

Hi there, thank you so much for the kind words with Rickey and our team! We're thrilled to hear you had a positive experience. Let us know if there is anything else we can help you with. Congratulations on your new vehicle!

Rusnak Bentley Rolls-Royce responded

Grigor, It is unfortunate that we were unable to come to an agreement on pricing. Trade appraisals are honored for 7 days or 150 miles. Your appraisal was expired for quite a long time. With the exception of a collectable vehicle it is normal for a vehicle to continue to depreciate which requires a re-evaluation and for the value to be adjusted accordingly. We utilize specialized market data to ensure that we offer competitive appraisal amounts. If you feel that your trade in appraisal is not accurate please provide any information you have that we may have not considered. You are welcome to remove your trade in from the transaction and sell it on your own if you have a source that is willing to offer you an amount you are satisfied with. If you would like to discuss further please feel free to reach out. Thank you, Anthony Ziemann | General Manager | aziemann@rusnakautogroup.com | 626.229.2782 Direct Line

Rusnak Bentley Rolls-Royce responded

Sandy, Thank you for your business and I hope you are enjoying your beautiful new Bentley Bentayga. After speaking with all involved in your transaction Rickey did inform me that he was not aware of a software change that Bentley had made regarding the programming instructions for the built in garage/gate opening system and that he had to request assistance from one of our technicians to get it figured out, which ultimately took longer that it normally should. Rickey has been with Rusnak for many years and he takes providing a high level of service very seriously. Although this was an unforeseen circumstance it was important to him to resolve the issue for you before you took delivery which thankfully we were able to do. Our entire sales staff and technicians do go through product training required by Bentley to prepare for new products and updates to avoid things like this and we are sorry that your experience was less than perfect. Julia did come over to meet and welcome you and your husband and to say hello. She was waiting for a break in your conversation with Rickey to say hello and she said Rickey introduced her to you both. She did mention that you went back to going over the car with Rickey quickly and that she discussed the equipment on the car with your husband at that time. I know that you and Julia had multiple phone conversations prior to arranging completion of your transaction and Julia felt that your interactions were pleasant and that you had established a great rapport. Our goal is to provide excellent service to all of our clients and I apologize that you were not completely satisfied. If you would like to discuss your experience with me further please feel free to let me know. Thank you, Anthony Ziemann / General Manager / aziemann@rusnakautogroup.com / 626-229-2782 Direct Line

Rusnak Bentley Rolls-Royce responded

Thank you for the excellent review. We will be sure to thank Andrew for providing you with quick and easy service. We look forward to working with you again.