Rick VanPelt

Main reason for my rating is my long relationship with Rick Van Pelt. His strong customer service orientation, his dedication and care for his clients, and his integrity all contribute to the rating. I've Rick Van Pelt. His strong customer service orientation, his dedication and care for his clients, and his integrity all contribute to the rating. I've been buying vehicles from first Toyota then Lexus from Rick for over 36 years. I have recommended numerous friends and relatives to seek out Lexus of Naperville and Rick for their needs. The reason is I can be assured they too will be well serviced with great customer care, integrity in the purchasing process and strong service in follow up. I also do all my service thru Lexus of Naperville having been supported by Rick and taken care of by Michael Pirelli. Like Rick in sales, Michael is similar in service. I Always ask for Michael to take care of my service appointments. More

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Rick was fantastic. ....his follow-up leading up to buying the car and helping us to understand the car and features were outstanding. ....his follow-up leading up to buying the car and helping us to understand the car and features were outstanding. More

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We enjoyed our experience of buying our TX. Rick made sure to go over all the controls and infotainment system in our car before we left. This was our most enjoyable car buying experience! Rick made sure to go over all the controls and infotainment system in our car before we left. This was our most enjoyable car buying experience! Rick made sure we were well taken care of before we drove off! This very rare! More

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It was a pleasure and an ease to work with Dan on the purchase of my car, I would highly recommend him. purchase of my car, I would highly recommend him. More

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Rick Van Pelt is by far the best person I have ever worked with - not just for buying a car, but for personal interaction and a down to earth, real discussion about the investment of an automobile. Ric worked with - not just for buying a car, but for personal interaction and a down to earth, real discussion about the investment of an automobile. Rick is always truthful and straightforward, never sugar coats anything because in the end, we don't like the stuffy sales approach. He is professional, courteous, and listens to the customer closely to align what you are looking for and to put you in the best solution for your needs, wants, and best use of your money. I cannot recommend both Rick and Lexus of Naperville enough. Thank you again, Rick! More

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Excellent experience. Worked with Rick, he was so pleasant and made this purchase so smooth and was very professional. A very nice family owned business. Worked with Rick, he was so pleasant and made this purchase so smooth and was very professional. A very nice family owned business. More

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Excellent experience as usual. Wait time was exactly as promised. I always have a good experience and Cindy was as accommodating as usual. Wait time was exactly as promised. I always have a good experience and Cindy was as accommodating as usual. More

by jbeaugard Verified Customer Verified Customer

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Lexus of Naperville always takes care of me regardless of whether I bring my car in for something routine or out if the ordinary.. whether I bring my car in for something routine or out if the ordinary.. More

by BERN_REED Verified Customer Verified Customer

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Estimates are usually accurate and time commitments are fulfilled. Staff is always friendly. I've been a customer since the 90's. fulfilled. Staff is always friendly. I've been a customer since the 90's. More

by barrycordeiro46 Verified Customer Verified Customer

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As always, Rick was a joy to work with. He knows his job well and was very thorough. We had a very pleasurable car buying experience because of Rick. Thanks a lot! He knows his job well and was very thorough. We had a very pleasurable car buying experience because of Rick. Thanks a lot! More

by bconlin Verified Customer Verified Customer

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