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Rick Torres

Overview Reviews (14) Inventory (615)

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Rick Torres

Dealer Principal

Empire Ford Inc.

292 William S. Canning Blvd
Fall River, MA 02717

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14 Reviews

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14 Reviews

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Overview Reviews (14) Inventory (615)

14 Reviews of Rick Torres

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July 25, 2023

Dealership Rating

Employee Rating

Very deceitful, dishonest and should not be able to carry the Ford name!! Ford has informed dealerships throughout the country that the practice of up pricing vehicles $5,000 OVER STICKER PRICE is discourage the Ford name!! Ford has informed dealerships throughout the country that the practice of up pricing vehicles $5,000 OVER STICKER PRICE is discouraged and Ford Motor Company may address this by sending less vehicles to a dealership that uses these deceitful tactics. Letters will be sent to the CEO, Vice President, board of directors of Ford Motor Company. A complaint will also be filed with the Better Business Bureau! Buyer Beware! More

by Davidmccauley223

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Other Employees Tagged: Bryce Sewall , Richard?

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Jul 26, 2023 -

Empire Ford Inc. responded

Dear David, We have no record of a customer by the name David McCauley, but we did find another customer in our database who had similar comments. Therefore, if you are referring to the new Bronco Raptor pricing, you will find other dealers pricing their vehicles over MSRP as well because it is a specialty vehicle with a very limited supply of inventory. These are not deceitful tactics. We price our vehicles based on the market conditions as well as the supply and demand of each vehicle, just as other dealers do.

Jul 25, 2023 -

Davidmccauley223 responded

This was their Fall River location.

Jul 26, 2023 -

Davidmccauley223 responded

No, I was making the purchase with my son Ryan McCauley. It was a Ford Maverick and AFTER we looked at the truck and tested how it felt the salesman put on dealer plates to take for a test drive. An hour later we sat down to discuss the price. After some “back and forth”, he was hinting that his supervisor was not going to accept an offer less than the MSPR. He came back with a made up form with the addition of $5,000 over MSRP!!!! I told him we were not paying over MSRP. He left again and came back with “Bryce”. After much back and forth with Bryce he said he had to call his boss (Rick Torres) at home because he was instructed to call before selling this truck. After wasting over 3 hours, I stood up to leave knowing how we were being scammed. Unfortunately, my son was talked into their reasoning why the truck was over MSRP, showing us his invoice from ford saying they don’t make any money on this truck without a markup! Against my advice, Ryan bought the truck for more than $1,500 over MSRP!! If we were told of this Ludacris sales practice of this dealership before we drove there or even when we arrived there, we would have left before the bait and hook was done to my son!! In answer to your response: Ryan McCauley bought a 2023 Ford Maverick (that was on the lot), at the Fall River site on Friday July 22, 2023. If you still cannot find a record of this I will gladly provide you with the vin numbers and photos of the truck in your dealership lot.

Jul 26, 2023 -

Davidmccauley223 responded

Also, referring to your response, I’m sure you do have similar responses to mine. What does that tell you????

January 26, 2023

Dealership Rating

Employee Rating

Staff was knowledgeable and very curtious. The dealership was able to find the exact truck I was looking for. The dealership was able to find the exact truck I was looking for. More

by onlyoness

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Joe Ribeiro, Tyler Torres

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Jan 30, 2023 -

Empire Ford Inc. responded

Dear onlyoness, We are always pleased to hear when a customer praises our staff for being "knowledgeable and courteous." We are so happy to hear we were able to find the truck you had wanted Thank you for choosing Empire Ford!

April 04, 2022

Dealership Rating

Employee Rating

Both Kevin’s and Roberto made my experience painless. I highly recommend this dealership especially during these difficult buying times I highly recommend this dealership especially during these difficult buying times More

by Bhtony50

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Kevin Bancroft, Kevin Pereira, Tyler Torres, Roberto Perez

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Apr 08, 2022 -

Empire Ford Inc. responded

Dear Bhtony50, It's wonderful to hear that our sales team provided "awesome customer service" and that you had a great experience at Empire Ford. Thank you for taking the time to leave your review and thank you for choosing Empire Ford.

Apr 04, 2022 -

Bhtony50 responded

Great experience and awesome customer service. Thank Roberto, and Kevin and a special thank you to the Manager Kevin who was especially helpful.

February 28, 2022

Dealership Rating

Employee Rating

Worst car buying experience i have ever had. Terrible customer service, hidden fees, and lies Terrible customer service, hidden fees, and lies More

by Mattcornaglia0

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Other Employees Tagged: Roberto Perez, David Pacheco, Robert McMahon , John Silva

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May 20, 2021

Dealership Rating

Employee Rating

Most accommodating dealership. Tyler Torres went the extra distance with my two vehicle purchase. I will encourage anyone to buy from Empire Ford. Great service and sales force. No pressure to buy, very extra distance with my two vehicle purchase. I will encourage anyone to buy from Empire Ford. Great service and sales force. No pressure to buy, very informative. Highly recomended. More

by Jsg195b

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Kevin Bancroft, Kevin Pereira, Josue Carchipuendo, Bryce Sewall, Tyler Torres

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May 25, 2021 -

Empire Ford Inc. responded

Dear Jsg195b, thank you for doing business with Empire Ford and thank you for sharing your experience! We strive to earn 5-star reviews from all of our customers, so thank you for sharing your experience. We're happy to hear that Tyler "went the extra distance" when purchasing your two vehicles! Welcome to the Empire Ford family!

February 26, 2021

Dealership Rating

Employee Rating

Excellent customer service! The best car buying experience I've ever had. Friendly, professional staff. I highly recommend Empire Ford to anyone looking to purchase a new vehicle. experience I've ever had. Friendly, professional staff. I highly recommend Empire Ford to anyone looking to purchase a new vehicle. More

by Jhnorris981

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Kevin Bancroft, Bryce Sewall, Tyler Torres , John Silva

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Mar 29, 2021 -

Empire Ford Inc. responded

Dear Jhnorris981, Wow! What a great review! THANK YOU so much for sharing your experience. We are honored that Empire Ford was the "best car buying experience" you've ever had!!! Welcome to the Empire Ford family!

October 16, 2020

Dealership Rating

Employee Rating

Every time I have visited the dealership I’ve had the greatest service everyone is very friendly they make it there job to see you are well taken care of, the service department staff is the best an the greatest service everyone is very friendly they make it there job to see you are well taken care of, the service department staff is the best an the sales crew is a top notch team !Thank you to EMPIRE FORD ! More

by glenthomasoverall

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Kevin Bancroft, Josue Carchipuendo, Tyler Torres , Teresa Boucher, Vicki DeSouza, Kevin Lighty, Janine Torres

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Oct 19, 2020 -

Empire Ford Inc. responded

Dear glenthomasoverall, thank you so much for sharing your positive experience with both our Sales and Service departments. We work very had to give our customres exceptional service and we really appreciate your comments and 5-star rating. Thank you for your business.

July 16, 2020

Dealership Rating

Employee Rating

The purchase of my vehicle from start to finish was awesome and hassle free. I would highly recommend Empire Ford of New Bedford if you are looking for a vehicle. Absolutely the best experience I have awesome and hassle free. I would highly recommend Empire Ford of New Bedford if you are looking for a vehicle. Absolutely the best experience I have ever had when purchasing a new car. More

by Renee Borges

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Kevin Pereira, Tyler Torres

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Jul 27, 2020 -

Empire Ford Inc. responded

Dear Renee, thank you so much for this raving review. That fact that your purchase was "absolutely the best experience (you) ever had when purchasing a new car," speaks volumes. We truly appreciate your business and thank you for your kind words.

April 26, 2020

Dealership Rating

Employee Rating

Very happy with Empire Ford and how they handled my sale.. Will and have recommended them to friends...Kevin Bancroft and John Silva were extremely helpful and courteous.... sale.. Will and have recommended them to friends...Kevin Bancroft and John Silva were extremely helpful and courteous.... More

by SHUKA5

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Kevin Bancroft, Bryce Sewall, Tyler Torres , Teresa Boucher, Debbie Campbell, Vicki DeSouza, John Silva, Jennifer Stevenson

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May 29, 2020 -

Empire Ford Inc. responded

Dear SHUKA5, We're pleased to hear that you were happy with how we handled the sale and that you would recommend Empire Ford to your friends! We're so glad to hear that Kevin and John were "helpful and courteous." Thank you for you 5-star review!

April 21, 2020

Dealership Rating

Employee Rating

Great team! Overall a good experience. The management staff and sales team did everything to make sure I got the best deal possible. I recommend Empire Ford to everyone staff and sales team did everything to make sure I got the best deal possible. I recommend Empire Ford to everyone More

by KEVINPER518

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Kevin Bancroft, Kevin Pereira, Bryce Sewall, Tyler Torres , Paul McCarthy

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Apr 22, 2020 -

Empire Ford Inc. responded

Dear Kevin, Thanks so much for your 5-star rating. We're happy to hear that our staff "did everything to make sure you got the best deal possible!" We appreciate your business and look forward to servicing your vehicle in the future.

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