Rick Richard

Josh did a wonderful job locating the vehicle on the lot and having it ready for a test drive when we showed up. The buying process was smooth and a lot faster than other dealers I have used in the past. Th and having it ready for a test drive when we showed up. The buying process was smooth and a lot faster than other dealers I have used in the past. Thanks for the new to us car! More

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Very new happy with my car! Josh was great to work with, highly recommend him. Josh was great to work with, highly recommend him. More

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Keith Schoolfield was personable and knowledgeable about Ford cars. He provided topnotch customer service and was able to answer questions. Ford cars. He provided topnotch customer service and was able to answer questions. More

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I've worked for several dealerships in my life and I've bought several vehicles from several dealerships. The experience that I had at Capital City Machens is meant to be scared with everyone. You feel lik bought several vehicles from several dealerships. The experience that I had at Capital City Machens is meant to be scared with everyone. You feel like you've made a good investment/decision even after you leave. More

by WARRHOO Verified Customer Verified Customer

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Friendly people and very helpful! Made the whole process very easy and quick even though they lost their internet connection during the process. Made the whole process very easy and quick even though they lost their internet connection during the process. More

by Robertson_jeffrey Verified Customer Verified Customer

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Great to deal with and deliver the vehicle to Kansas City for me to save me a long drive. They did me a great job for me to save me a long drive. They did me a great job More

by carnut1956 Verified Customer Verified Customer

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Everything was good except the finance guy, Rick. He was not very professional. He forgot to have me sign the title to the vehicle that I was trading in, causing me to go out of my way to get it sign He was not very professional. He forgot to have me sign the title to the vehicle that I was trading in, causing me to go out of my way to get it signed and sent back to him. While signing all paperwork, I told him multiple times that I get all my mail at my PO Box and he used my physical address which created problems with my finance company and I have to contact them and get that all corrected. He kept telling me more than I needed to hear about his personal life which caused him to have to redo paperwork while I was there. I would give him a poor rating. I would give Sarah a great rating as she went above and beyond to help me and I thank her very much. More

by pat.booker Verified Customer Verified Customer

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They was great to work with. They delivered my truck for me 2 and 1/2 hours away and was very easy to deal with with the paperwork. Thank you very much, Josh was good to work wit They delivered my truck for me 2 and 1/2 hours away and was very easy to deal with with the paperwork. Thank you very much, Josh was good to work with and Josh in finance was easy to work with also. More

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Too volume oriented for my taste. Leads to unwanted stress. Big business is good until the customer feels like a notched number. Leads to unwanted stress. Big business is good until the customer feels like a notched number. More

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I was invited in by Josh Hubbard to look at a Ford edge they had on the lot that he thought I may be interested in. I accepted his invite and came to take a look. The car was roomy and I like the way it dr they had on the lot that he thought I may be interested in. I accepted his invite and came to take a look. The car was roomy and I like the way it drove and the features it had. Usually negotiating a car deal is a very unpleasant experience for me. The sales manager Keith Marlett and Josh Hubbard made the experience hassle free and was a refreshing change from the normal car purchasing process. Rick Richard in the finance department was also awesome to deal with. He explained the process and everything we were going through clearly and made it easy to understand. He helped me with my purchase of a 10 year extended warranty, and a tire and wheel warranty. He also explained them clearly so I would understand what was covered. The transaction was a total team effort, and it was obvious that all three were professionals at their jobs and show that the customer really matters! Thanks to Josh, Keith, and Rick. I can’t say enough how much I appreciate all of your help, and I have no doubts that if I run into any issues in the future, you will be there to assist me. More

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