Rick Reames

Scott Shaffer and family owned dealership make you feel welcome and valued as a customer. welcome and valued as a customer. More

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As always, outstanding service is routine for this dealership, and good service is considered substandard. While I’m certainly not the customer with the most expensive vehicle and stellar purchase dealership, and good service is considered substandard. While I’m certainly not the customer with the most expensive vehicle and stellar purchase record, I feel like I am the only customer that matters. The quality of the work is good, the prices are reasonable, the valet service is the best. Though I live on the border of Buckeye and Goodyear, i have a relationship with Coulter and my car goes there, even thought the Infiniti dealer in Peoria is only a 20 minute drive for me. Folks, I know that I’m at the right place when they tell me that though this service is recommended, it’s not needed yet because the part is in good shape or the wear and tear isn’t as advanced as it should be. Never had that experience elsewhere. Coulter today, tomorrow, and always!! More

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Scott is a very knowledgable, helpful and courteous advisor who bends over backwards to assist in the customers repair needs. advisor who bends over backwards to assist in the customers repair needs. More

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Horrible experience. They are dishonest and the salesman I was working with made an inappropriate comment about my husband and I being able to afford a new car since we d They are dishonest and the salesman I was working with made an inappropriate comment about my husband and I being able to afford a new car since we did not have any kids. What?! He tried to clean it up and said "just kidding." He knew it was inappropriate. Later in the visit, he mixed me up with another customer and wasn't sure what I was looking for. Huh? After my experience I had 3 other people call me about the car. Isn't there a tracking process for customers? Furthermore, I was lied to about the length of time the car was on the lot. Two weeks is what I was told. It was on the lot for 3 months. To the GM- Don't worry, I am not trying to hide behind the computer. I tried to call and ask for "the GM". Instead, I was sent to the exact salesman I was trying to avoid. Do better. More

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Scott Shafer is why I like Coulter Infiniti. He is the best there is. Others may come and go but to me, Scott is the face of the dealership! He is the best there is. Others may come and go but to me, Scott is the face of the dealership! More

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1million the best customer service thank you for awesome customer service. thank you for all the help and advice. customer service. thank you for all the help and advice. More

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Great service and friendly staff! That's all that i have to say for now That's all that i have to say for now More

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Coulter Infiniti provides excellent professional service from purchasing process through top of the line day to day maintenance. That's why I have been with them over the last 9 years. They are professio from purchasing process through top of the line day to day maintenance. That's why I have been with them over the last 9 years. They are professional and have exceptional customer service. Thank You Coulter Infiniti ! More

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1st Class organization, their my go to dealership. I an count my their team for all of my needs. I an count my their team for all of my needs. More

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everytime I am in service Scott seems to go out of his way to make sure that my visit is done in a timely fashion. He really goes that extra mile for the customers way to make sure that my visit is done in a timely fashion. He really goes that extra mile for the customers More

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