Rick Pelland

After a traumatic t-bone accident that resulted in a total loss, we found ourselves on the hunt for a used SUV. We found a used Tahoe on Car Gurus that happened to be located at Napleton's Mid Rivers. A total loss, we found ourselves on the hunt for a used SUV. We found a used Tahoe on Car Gurus that happened to be located at Napleton's Mid Rivers. As a former customer of Napleton's Mid Rivers and Rick Pelland specifically, we trusted the name and reliability of the dealership, so we quickly contacted Rick and came out that evening to check out the car. Rick took amazing care of us as it was near closing time when we were able to make the 45 min drive out after work. After test driving and working out the paperwork/providing down payment information etc. we were ready to purchase the vehicle. Everyone was leaving, so Rick sent us home with the vehicle and made an appointment for us to come back on Saturday morning at 9:15 am. We went ahead and filled up the car with gas and kept the receipt (as instructed by Rick) for reimbursement upon our return on Saturday. We showed up Saturday morning for our appointment around 8:50 am. The doors were open, but no one was there to greet us. After walking around until our appointment time and giving Rick a call, we ended up just taking a seat at his desk. He came out shortly after and informed us that they were in a sales meeting and he hoped they'd be out shortly. As time passed, there were several other customers who were in the dealership to also finalize paperwork that left in the time period while we were still waiting. Everyone appeared to return from the meeting around 10:15 (one hour past our appointment time and over 1 hr 15 mins after we arrived without a greeting). One of the sales team members was even told about their customer that left and he said. "oh well." At that point, Rick could sense our frustration with the lack of respect for our time and customer service, so he walked us back to the finance office, where the sales manager and general manager appeared to be standing around. He let them know we were ready to cancel the deal at this point because of the lack of service we had received and they simply shook it off again. This sent my husband over the edge, so he expressed that if we weren't able to get back to finalize everything in the next five minutes, we were ready to cancel the deal. He was met with a very heated response from the sales manager where he proceeded to say, " you aren't going to come in here making threats towards my team." I'll admit, my husband definitely was heated at the situation and voiced his frustrations very candidly. However, instead of being met with an apology or consideration for the time spent (and money we were about to spend), he was met with aggression and frustration. When my husband asked why no one came out for our appointment time, they responded with "why did you make an appointment when we had a sales meeting" as if we made the appointment and should've known (we did not make the appointment and did not know). As things escalated, my husband said he would like reimbursement for the gas (as previously promised) and we would take an uber home. The sales manager refused and asked us to pay back the mileage we had put on the vehicle since we took it home (again as instructed). My husband asked how much and they stated $1/mile and actually said, they would not be reimbursing us. At this point, we said forget the gas reimbursement. My husband told them we did not feel comfortable doing business with someone who would treat us this way and who had no care for the money we were about to spend or the time wasted. The sales manager then proceeded to curse at my husband and my husband of course replied with the same. He asked them to shred the agreement and personal information and we'd take an uber home. Rick, our sales guy, was the true victim in this situation because he truly treated us with nothing but respect and consideration. We would have loved to give him our business. However, I cannot imagine ever buying a car from the leadership even after buying from here previously. More

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Nate was a great salesman, really worked with us to get our new Durango. We had to put our deal on hold a week, while on an extended test drive, due to Covid. He & his team at Napleton Mid Rivers were ve our new Durango. We had to put our deal on hold a week, while on an extended test drive, due to Covid. He & his team at Napleton Mid Rivers were very understanding & caring. Got a great deal! More

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My new Jeep Wrangler is the third vehicle I've bought now from Napletons Mid River Jeep. And it won't be the last. Jessica and Jeff were both great to work with.. Sales all the way through service it's a gre from Napletons Mid River Jeep. And it won't be the last. Jessica and Jeff were both great to work with.. Sales all the way through service it's a great place full of great people. More

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Worst car buying experience I have ever had and I didn't even get the car. Dodge was offering 0% financing so I came in looking for an awd Challenger. I knew these were hard to find so I expected they w even get the car. Dodge was offering 0% financing so I came in looking for an awd Challenger. I knew these were hard to find so I expected they would have to bring one in from another dealership. They were able to find a Challenger in the color I wanted from a dealership in northern Illinois. I was told that they had worked with this dealership in the past and securing the car would not be a big deal. They were so confident the car would be available that they had me sign a contract and pulled my credit score. I was then told I would be contacted by 9:00 the following morning when they secured the car. I had still not heard from the dealer by the following afternoon so I reached out to them and was told that everyone was “very busy” and the dealership they reached out to would not be able to get back to them until Monday morning. (This was on a Saturday.) So Monday morning came and went. When I reached out to the dealer in the afternoon I was told that the Illinois dealership was going through an “inventory shift” and that they wouldn’t know anything until Tuesday afternoon. Tuesday came and went with no update. Finally on Wednesday I went to the Napleton dealership in person to find out what was going on. Only after getting the Sales Manager involved did I find out that the car I signed the contract for was no longer available. They informed me their plan was to just find a different car, swap it out with the car I originally planned to buy, and hope I wouldn’t mind. They assured me they had found another car from another dealership that was similar to the one they promised me before and they would have it secured that day. I should have taken my business elsewhere right then. Foolishly I did not. The next day I told them if they couldn’t secure the car I would need to take my business elsewhere. (I didn’t want to wait too long and risk losing the 0% financing offer.) Shortly after that I was told they had secured the car and it would be delivered, at the latest, by Monday of the next week. On Monday, after not hearing anything from the dealer, I reached out and was told they were just having trouble getting people from the other dealership on the phone. I was assured the deal was still on and they would keep working on it. Tuesday came and went with no update. On Wednesday, 12 days after I first came into the dealership and signed a contract on a new car, they informed me they had no car, along with a bunch of excuses about how not being able to secure the car was not their fault. They then tried to sell me a totally different car without 0% financing and told me they would “work with me” on the price. I declined their offer. The next day I found the car I wanted at another dealership, bought it, and brought it home, the same day. I could have simply done this two weeks earlier and saved myself a lot of time and energy, if not for the lies, misdirection and complete lack of transparency on the part of the people at Ed Napleton Dodge. I have dealt with a lot of car dealerships over the years. While those dealings have not always been straight forward or pleasant, I have never been lied to or strung along the way I was at Ed Napleton Dodge. It is now crystal clear that from day one their only concern was trying to get a sale and they were willing to say anything and promise anything to get it. My experience with Ed Napelton is over and clearly no one I know or myself will ever step foot in an Ed Napelton dealership again. But I wanted to share what happened to me in the hopes that no one else has to experience what I did. Please understand, I am not upset that they were not able to secure the car. I know those things can happen. I am upset by: 1) the complete lack of transparency during the buying process, 2) the fact that they checked and damaged my credit score BEFORE they secured the vehicle, 3) the fact that they promised me something (more than once) they couldn’t deliver on 4) their total refusal to take any responsibility for any of these questionable business practices after the fact. In short, if I had it to do over again, I would steer clear. More

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This dealership is xxxxxxxx. Most reviews are done immediately when you buy the car, which they encourage you to do right away while you are excited over the purchase. Try to deal with them after you immediately when you buy the car, which they encourage you to do right away while you are excited over the purchase. Try to deal with them after your purchase and you will get the real deal. xxxxxxxx, slow service, uncaring workers. xxxxxxxx. The only service department worker that ive dealt with that is great is Justin. The finance department sucks! Times 10 sucks! Try to change anything with them, even the day after your purchase, and they will try to play you to the left as hard as xxxx! Ignore the xxxx out of you. Go elsewhere! More

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Always welcoming!! Came to get my oil changed. I love coming here! Service is extremely professional, never make me feel like they're trying to add things on. Tex is Came to get my oil changed. I love coming here! Service is extremely professional, never make me feel like they're trying to add things on. Tex is amazing & welcomes me when I'm there. If you come to Napleton Chrysler Jeep Ram in St Peters, look him up. He's always there ready to help with whatever you need. More

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Owned by the Devil! This dealership is owned by a self serving dictator he lies to his employess and does not pay promised bonuses and money owed. Customer service is hor This dealership is owned by a self serving dictator he lies to his employess and does not pay promised bonuses and money owed. Customer service is horrible, he makes his employees buy cars so he can make his monthly quota, never honors customer promises, and this xxxxx. ! Please don't patronize this dealership! If I could give them a negative 5 I would! Save yourself and steer clear of this mess of a dealership! More

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TEX is the bEST!!! Tex helped me purchase a 2017 PACIFICA, that was an even better model than I thought I could afford. He worked hard with me to help me stay within my Tex helped me purchase a 2017 PACIFICA, that was an even better model than I thought I could afford. He worked hard with me to help me stay within my "fixed" income and purchase an even better model than thought I would be able to afford! His impressive knowledge of the vehicle was so helpful in explaining the new technology that is the "DASHBOARD" WOW, It's like a woman, beautiful and complicated! I have no doubt that you won't find a better salesperson ANYWHERE! You will be pleased! TEX IS THE BEST!! More

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ended with a great experience we had a couple of small issues with paperwork and an expired set of inspections. After reaching out and dealing with Frank Schaefer, the GM, we ha we had a couple of small issues with paperwork and an expired set of inspections. After reaching out and dealing with Frank Schaefer, the GM, we had everything taken care of. Not only did he take care of the costs of the fees he also made sure that a striped drain plug was replaced and an oil change completed at no cost. He truly stepped up to make sure we will stay a customer of Napletons for year to come More

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2015 Ram Truck Sales person was very knowledgeable and helpful with purchase and service. Stayed late on a Saturday evening to complete the sale and delivery of truc Sales person was very knowledgeable and helpful with purchase and service. Stayed late on a Saturday evening to complete the sale and delivery of truck. More

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