Rick O'Bryan
Rick O'Bryan at Fletcher Jones Motorcars
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Rick O'Bryan

Finance Manager

Fletcher Jones Motorcars

3300 Jamboree Rd.
Newport Beach, CA 92660

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31 Reviews

I look forward to assisting you with all your Mercedes-Benz needs.

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31 Reviews

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31 Reviews of Rick O'Bryan

June 04, 2024

Dealership Rating
Employee Rating

Professionalism. This word encapsulates why I drive past at least two other MB dealers to go there. That's saying alot in this town, right? More

by embryonics
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Paul Gulo, Katelyn Truong , Nick Gula, Sales

April 02, 2024

Dealership Rating
Employee Rating

I agree with the other reviewer, I was disappointed with remote delivery of my new EQE, and not delivering what was promised! Get everything on writing! More

by snikoom
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Nael Issa

August 16, 2023

Dealership Rating
Employee Rating

This is the 6th car I have purchased from Rick Kilekas - he is the absolute best and his team is amazing! I highly recommend fletcher Jones Mercedes Benz dealership. More

by sonia
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Rick Kilekas

May 21, 2023

Dealership Rating
Employee Rating

Max and Ynaz were so very professional (and nice) that it was actually a pleasure to spend time with them while buying/leasing the EQS580. We walked away very satisfied and happy from the whole experience. More

by highflyr44
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Max Tohidian , Ynaz, 5 stars

September 16, 2022

Dealership Rating
Employee Rating

First class all the way! Unbelievable service! From the sales team, to the general sales manager Ed, I was treated like royalty! Good job, Fletcher Jones! More

by enas
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Sep 20, 2022

Fletcher Jones Motorcars responded

Hi Enas! What a fantastic review! Thank you for sharing and for your 5 star rating! Our team was thrilled to read that you were treated like royalty with unbelievable service by Ed and the entire sales team! We are grateful for the opportunity to serve you and we look forward to doing so for many years to come! All the Best, Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars Guest Experience Manager abuccola@fjmercedes.com

November 12, 2020

Dealership Rating
Employee Rating

Had an excellent experience at this dealership! Eric is the best! He was very Efficient and very direct. Left the dealership very content. Would definitely recommend this dealership. More

by roselle_quion
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Eric Gastineau, Tony Irvani

Nov 13, 2020

Fletcher Jones Motorcars responded

Hello Roselle, We are truly flattered to have your 5 star rating and recommendations! It is wonderful to know Eric provided you with an efficient & seamless visit, helping you leave the dealership very content! Our team is grateful to have earned your business and look forward to welcoming you back! With Much Gratitude, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager

August 10, 2020

Dealership Rating
Employee Rating

Hi, peter was great sales consultant.He approached to Hi, peter was great sales consultant. He approached to client exceptionally nice and professional. When I decide to return first car , he trust me s More

by jack6310403
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Joon Lee, Scott Ribble , Phil Rotar

Aug 10, 2020

Fletcher Jones Motorcars responded

Hi Jack, The team at Fletcher Jones Motorcars is pleased to read that you found Peter & our dealership to be the most professional! We take great pride in serving our guests well and we are grateful to have earned your business! It is our greatest hope to continue this excitement throughout your ownership experience in Service and every interaction you have with us. All the Best, Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars Guest Experience Manager abuccola@fjmercedes.com

June 13, 2020

Dealership Rating
Employee Rating

A piece of advice—DO NOT DEAL WITH RICK O’BRYAN. He has the WORST customer service I have ever experienced with a finance manager. He is arrogant and condescending and has the audacity to hang up phone cal More

by adge a
Recommend Dealer
No
Jun 22, 2020

Fletcher Jones Motorcars responded

Hi, All of us at Fletcher Jones Motorcars care greatly about our guests experience. We would like to follow up on your recent experience and offer assistance with any questions or concerns. Please contact me directly at ABuccola@fjmercedes.com Best, Alicia Buccola Guest Experience Manager

January 05, 2020

Dealership Rating
Employee Rating

Dave was awesome and his staff is first rate. Ended up buying two cars in a week. We are fans for life for Fletcher Kones Motorcars. More

by ACC
Recommend Dealer
Yes

Other Employees Tagged: Mike Govan, Dave Gonzalez, Fred Fazli , Fred Won

Jan 07, 2020

Fletcher Jones Motorcars responded

Hi AC, Congratulations, two new beautiful cars in the same week! We are delighted to read about your exceptional experience with Dave and the Sales team! Thank you for your review and we look forward to having you as a fan for life! All the Best, Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars Guest Experience Manager abuccola@fjmercedes.com

April 30, 2019

Dealership Rating
Employee Rating

World class customer service The car buying experience of purchasing a Mercedes Benz is a very unique experience. And there are many dealerships that are located in the South Bay More

by Warren G
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kamran Tabesh , Tony Rezakhani and Payden Evens

Apr 30, 2019

Fletcher Jones Motorcars responded

Hello Warren, Thank you for the 5 star review! We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. It is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the assistance of Tony, Kamran and Payden. Please let us know if we may be of any further assistance to you now or in the future. Your recommendations are truly a gift. Congratulations on your purchase! Best, Alicia Buccola Guest Experience Manager

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