Rick Massucci

Great customer service, cleanliness, acknowledged, friendly, will continue the service at this location, and refer family friendly, will continue the service at this location, and refer family More

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My service advisor, Rick Massuci, is perfect. When I call for Service, he make sure to let me know what would be an optimum time to bring my car or I have it towed he will make sure that there i When I call for Service, he make sure to let me know what would be an optimum time to bring my car or I have it towed he will make sure that there is someone to receive it. In addition, if I need a loaner car, he is so helpful to get me one so my work schedule is not interrupted. Rick is the reason why I continue to buy and service my cars at Tustin Lexus More

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It’s nice that we’ve got a service at Tustin Lexus, we pick up our car as promised. pick up our car as promised. More

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Quick Service as I requested a waiting period for my 5000 Mike service that was previously scheduled. Mike service that was previously scheduled. More

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The service was done quickly and professionally. The service representative explained what work will be done and asked if I was going to wait for it I said yes . When the car was done I got a text m The service representative explained what work will be done and asked if I was going to wait for it I said yes . When the car was done I got a text message in the lounge area that all the work was completed and it was ready for pickup.. The quality of the work was great and very professional…Tustin Lexus is a wonderful place to Buy and get great service…I highly recommend this dealership.. More

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I’m so happy with the service at Tustin dealership and hopefully my next service will be better. hopefully my next service will be better. More

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Nice clean waiting room and restrooms. Great service as always. Will be back for next service. Great service as always. Will be back for next service. More

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It was a great customer service experience through the sales process. The general manager Randy was professional and polite as well as Nery the sales associates. However I asked the finance manager to hol sales process. The general manager Randy was professional and polite as well as Nery the sales associates. However I asked the finance manager to hold my check for a couple of days and he said ok. But he deposited the check very quickly. It could have been trouble. Thanks Assad More

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Alex Kim is an awesome person, I have dealt with him, and I just keep returning back to him I just keep returning back to him More

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I went in for oil change and there wasn't any heavy pressure to do anything else, they told me the problems and when I told them I'll fix it later nobody tried to pressure me which is something I appre pressure to do anything else, they told me the problems and when I told them I'll fix it later nobody tried to pressure me which is something I appreciate More

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