Rick Hiller
Rick Hiller at Jack Phelan Chrysler Dodge Jeep RAM
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Rick Hiller

Service Director

Jack Phelan Chrysler Dodge Jeep RAM

5859 S La Grange Rd
Countryside, IL 60525

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16 Reviews
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16 Reviews

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16 Reviews of Rick Hiller

March 20, 2024

Dealership Rating
Employee Rating

My Daughter brought her car in on Dec 15th. She was taken advantage of by the service department. When she wanted to call her dad to ask what he thought, they pressured her to make a decision i More

by glorybirds
Service Price Transparency
Service Communication
Recommend Dealer
No

Other Employees Tagged: Tom Phelan

October 21, 2023

Dealership Rating
Employee Rating

Jezabel was great, very patient, respectful, and just a nice person altogether. Overall my experience at the dealership was great. Thank you all More

by Antoinette
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tom Phelan, Scott Sopko , Jonathan Castellanos, Jezabel Galvan, Jacob Kogut

June 23, 2022

Dealership Rating
Employee Rating

Sue went on for over an hour about how great she was and was always there for her customers. When we were sold a bad vehicle (needed a new engine) Sue was unhelpful, unresponsive and told me that since th More

by Spunkiey137
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Tom Phelan, Adam Hiller , Fernando Adame, Sue CERVINI

Jul 08, 2022

Spunkiey137 responded

We were sold a vehicle with a bad engine. It supposedly passed all their inspections. After 30 miles of driving it (3 days) started to overheat and the check engine light came on. The dealership confirmed after several days of them being non responsive it needed a new engine. Sue was not helpful after her HOUR long speech during our purchase that she is ALWAYS there for her customers. I couldn't get anyone to return me calls. 2 weeks later and we are finally agreeing on them replacing the vehicle. But we are so very disappointed with Sue and her lack of care when we had a real problem.

March 01, 2022

Dealership Rating
Employee Rating

Jacqueline Foster was extremely helpful. She very patient with my many questions. I would definitely send my family and friends to this location specifically because of her. More

by MoJo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Scott Sopko, Adam Hiller , Jacqueline Foster

January 12, 2022

Dealership Rating
Employee Rating

This place had amazing services and made you feel like family. They made you feel like they really cared about you and what you wanted. More

by Shlimonshlimon519
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dan Lamczyk , Jonathan Castellanos, Melissa Daoudi, Jorge Soria

December 08, 2021

Dealership Rating
Employee Rating

This is my second purchase from Jack Phelan. Sue was very pleasurable and met my expectations. More

by bdella715
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sebastian Nowak , Sue CERVINI

July 02, 2021

Dealership Rating
Employee Rating

A very terrible experience. They don’t care about people at all. I should have read the previous reviews before bringing my vehicle to them. I brought my vehicle in on May 24 and didn’t get it back until Ju More

by J
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Adam Hiller

February 25, 2021

Dealership Rating
Employee Rating

Jack Phelan has an outstanding dealership with an excellent service department !!!! I met Rick Hiller a few years back when I had my vehicle serviced. Rick has consistently provided me with the best More

by nickvone418
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

March 04, 2020

Dealership Rating
Employee Rating

He's very polite to the customers he make sure the job gets done and he see that the job get down he explain to you the situation of your vehicle I love it More

by Lauriewilkes
Recommend Dealer
Yes

Other Employees Tagged: Arnold Orlowski, Dan Lamczyk, Ralph Sanchez , Cristina Herrera, Brian Paluch

July 20, 2019

Dealership Rating
Employee Rating

No Sure If He Cares or Knows What's Going On All of my service have been bad. Either the service manager doesn't know what's going on or he doesn't care. Both of which are bad. More

by no925430
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Jul 31, 2019

Jack Phelan Chrysler Dodge Jeep RAM responded

It pains us to hear your feedback regarding your recent dealership experience. I can assure you that our team goes to great lengths so that customers like you have any and all relevant information they need to make the best, most informed decision. Please do not hesitate to contact me here at the dealership. I would welcome the opportunity to speak with you in more detail about your visit. Respectfully, Yesenia Cruz Customer Relations Advocate (708) 539-6979

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