Rick Encarnacao

Customer service And annest multiple inspections from the ve Hi good evening, My name is Aj I’m a loyal customer of Gilroy Chevrolet service. Today June 06 2019 I have appointments@12:45pm so I drop my Chevy tr Hi good evening, My name is Aj I’m a loyal customer of Gilroy Chevrolet service. Today June 06 2019 I have appointments@12:45pm so I drop my Chevy traverse 2010 10 minutes from my appointment during my lunch hour 4:00pm I called the dealer to pick me up cause I told to Damound from Chevy advisor that I’m out from work@4:00pm ok at 4:30pm Damound Call me into front desk that he told that they forgot to do it for 4hrs my car outside the parking not done for change oil and tire rotation so Damound apologize to me and I understand sometimes people make a mistake. than I need to wait another 45 minutes after 45 minutes finally my car done and I’m all ready late from my another job so I ask Damound if there’s any recommendations or problem into my SUV Damound said no everything done inspection so I went to cashier and pay after a few minutes I went into my SUV from the I start the engine there’s a engine check from my dashboard after the service done. So I ask Damound What happened he said everything check now I got scared if they really annest when they said they did the multiple inspection than there’s another service advisor talking to me explaining that’s not the part of the inspection the engine check I been going into Gilroy location for 3 years this is the first that a very bad customer service from there employee his name is SAM very unprofessional to deal with problem to customer and very Rude Hopefully SAM with learn how to have a professional and excellent customer service and don’t give your customer a attitude specially I just trying to what happen. Thank you Aj More

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Place is garbage Place sucks , poor service , no reach back , no communication , will not find right person for any answers, will not take care of you for whatever rea Place sucks , poor service , no reach back , no communication , will not find right person for any answers, will not take care of you for whatever reason , very disappointed , will not recommend anybody to this dealer at all , THEY WILL NOT TAKE CARE OF YOU. More

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Best service ever Rick was the nicest salesman. It was all about what made me comfortable. It was a great experience. I will definitely tell my friends how great this d Rick was the nicest salesman. It was all about what made me comfortable. It was a great experience. I will definitely tell my friends how great this dealership is. I give them five stars. More

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