Rick DeLaTorre

Service department has poor quality and lack understanding the actual problems I get. Water in my gas tank is a poor excuse to say that is the problem. This is the second time they have had my understanding the actual problems I get. Water in my gas tank is a poor excuse to say that is the problem. This is the second time they have had my car in. 2 weeks the first time. A few pages of work done which did not address the problems. 2 weeks now after the service manager saying it was going to cost me $800 to clean the tank out from the water in there. This is round 2 of the infamous water in the tank story. I have taken over 30 pictures of the dash board lights that came on. I have driven back a few times while the car is running to show them the lights. I have now put Shell premium in because they said that was the problem. I am putting Shell premium in the company car I have been using. On occasion a light pops on the dash board. Shut the car off and restart. Light is gone. I am sure I will be blamed for putting water in your company car now. Corporate time 708-800-1360 Harvey58g@icloud.com More

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For the first three years when I bought the car, VOLKSWAGEN service was great. For the past two years, I’ve always seem to run into a problem with them. They seem to have a loaner car issue that has VOLKSWAGEN service was great. For the past two years, I’ve always seem to run into a problem with them. They seem to have a loaner car issue that has been persistent for over a year. My most recent visit, they were not communicative or professional at all. Just seems like they hate their jobs. Specifically the service managers. I don’t know what changed. I will only service my car with them because that’s where I purchased it but for the past two years it’s always been some type of problem which is very frustrating. I will not buy another car from them UNLESS it’s written into an agreement that service will be at least somewhat accommodating. More

by Nhk824 Verified Customer Verified Customer

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Great job from the service team. They were reliable and offered accommodation for vehicle to be serviced. They were reliable and offered accommodation for vehicle to be serviced. More

by KC.COLLINS1010 Verified Customer Verified Customer

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Always a pleasure working with most of the Service Advisors especially Kelly. He is always professional, kind, and knowledgeable. I’d also like to acknowledge the Manager of the Dealership who’s very Advisors especially Kelly. He is always professional, kind, and knowledgeable. I’d also like to acknowledge the Manager of the Dealership who’s very caring. Overall this dealership provides excellent service. More

by henderson3853 Verified Customer Verified Customer

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Rick DeLatorre, Alex Morales, and Matt Kutyna attempted to physically fight me when I walked into their dealer trying to cancel my extended warranty. This incident happened 9/13/2025 around 6pm. Rick DeLat to physically fight me when I walked into their dealer trying to cancel my extended warranty. This incident happened 9/13/2025 around 6pm. Rick DeLatorre will drag his feet when it comes to the “we owe you” on your contract. Alex will bait and switch you when selling you a warranty, so please double-check your paperwork before signing. Matt will call you “poor” if you’re not part of his preferred customer demographic. Honestly, it’s the worst car-buying experience I’ve ever had. Alex will submit paperwork with the incorrect information. It’s been two months and they refuse to even show proof that parts are even ordered. They will deny all of my claims because they have no integrity. Do yourself a favor and just drive past this dealer. More

by ERICHUIZAR10 Verified Customer Verified Customer

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Andrew was a great salemen. Listened to all of my wants and needs, didnt think i would get an approval being the fact that i went to 2 other dealership and nobody could assist m Listened to all of my wants and needs, didnt think i would get an approval being the fact that i went to 2 other dealership and nobody could assist me. Transaction went very smooth. Between management and finance i couldnt ask for a better place to do business with. Not to mention they were grilling food and they fed the family and I that saturday. Highly recommend going to Orland Park Volkswagen for next vehicle purchase More

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Fast friendly dealer to bring your vehicle too! They treat you like a friend and explain everything is great detail. They treat you like a friend and explain everything is great detail. More

by EMULL11 Verified Customer Verified Customer

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The dealership was an all around great experience. Alexander and Andrew made the experience worth while. Alexander and Andrew made the experience worth while. More

by RAYMOND TEMPLE Verified Customer Verified Customer

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Great people to deal with. Knew the product well and were very knowledgeable and helpful. Knew the product well and were very knowledgeable and helpful. More

by INFO@KIMCONSTRUCTION.COM Verified Customer Verified Customer

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This is by far one of the best dealerships with some of the best customer service that I've been too. the best customer service that I've been too. More

by RGALLION Verified Customer Verified Customer

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