Richard York | Page 25

Preplanned a trip to get recall work involving safety issue on the airbag and was told I could get it fixed. I specifically let them know that I was coming from a rural town, and it was a long drive for issue on the airbag and was told I could get it fixed. I specifically let them know that I was coming from a rural town, and it was a long drive for me - almost 4 hours. After I showed up, the service gal said they used the part on someone else's vehicle (a while back), and that I would have to return the next day. If they had knowledge of this prior to my appointment, this message could have easily been communicated and rescheduled prior to my arrival. Additionally, I was made to pay $180 for the diagnosis so I called the service manager Sean Hoops and and asked if they would kindly refund some or all of the diagnosis fee for not holding your end of the bargain up and for my gas and time on the road. He said "no and we don't refunds on diagnosis fees". Also, they found on the diagnosis a few repairs like the rear passenger window motor and door locks, and a few other small repairs and said it would be in the $4,700 (which could also be safety issues - such as door lock and window accessibility), where this cost of service any other place was almost half this price. I would definitely check out one of the other local dealerships before doing business with Showcase Honda. Safety should always be of top priority, which does not reflect the priority of this place. More

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Very professional very personal and so fun to work with. Highly recommend. Will be coming back to purchase a car for my son. Hopefully if they have a good or used one. Highly recommend. Will be coming back to purchase a car for my son. Hopefully if they have a good or used one. More

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About 8:30 a. m. Monday, December 19, I took my Honda CRV to Showcase service center. I was concerned about a message I was getting about my tires. A woman agent m. Monday, December 19, I took my Honda CRV to Showcase service center. I was concerned about a message I was getting about my tires. A woman agent came to my car. She LISTENED to me as I told her my problem. She proceeded to contact the right people in the service department. Quickly, I was told to take my car to the service department. She followed me. There a young man came to the car, checked everything, fixed what needed to be fixed. Neither of them tried to convince me to buy this/ that, get service that I didn't need. They fixed my problem. I wish all the agents could be so professional! More

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Deneen was very professional, helpful, and so very kind! Helped me get to & from Honda when my vehicle was broken. Finance Tyler was so helpful, explained everything, and got me finance when my credit was Helped me get to & from Honda when my vehicle was broken. Finance Tyler was so helpful, explained everything, and got me finance when my credit was good, had some vehicle repairs not paid off yet, and credit not used in a while. Deneen showed me all the features in my new vehicle. Both are Very professional, helpful, and kind! Their expertise is amazing & outstanding! So appreciated! Richard Vargas was so helpful, friendly, expertise fantastic & appreciated! Outstanding Expertise by all & so appreciated! More

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Third CRV,Always a positive experience, Deneen is a pleasure to work with and very professional. Showcase excellent in all areas and my go to dealership. pleasure to work with and very professional. Showcase excellent in all areas and my go to dealership. More

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What a great effort on his part & Showcase too, to get my Ridgeline fixed! Richard was excellent! Time was critical & Richard did a great job of organizing the repair of my truck. Thank you for awesome se Ridgeline fixed! Richard was excellent! Time was critical & Richard did a great job of organizing the repair of my truck. Thank you for awesome service!! More

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Under the new management of Jerry Green, all departments of Showcase Honda have moved to a new excellent level of customer service performance. In my opinion SH has become a leading dealership in the Phoen of Showcase Honda have moved to a new excellent level of customer service performance. In my opinion SH has become a leading dealership in the Phoenix area. I would particularly want to commend Deneen Smeraldo, Richard Vargas and of course Jerry Green. More

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Richard Vargas I had the same service rep, Jerry McLeod, at this dealership for 20+ years. So disappointed when he retired as he really provided outstanding service I had the same service rep, Jerry McLeod, at this dealership for 20+ years. So disappointed when he retired as he really provided outstanding service. Went through lots of service reps for several years after that and not happy with the new ownership at Showcase Honda. I hung in there. For 3-4 years have had Richard Vargas as my service advisor. He takes great care to provide the best service. He’s personable, professional and knowledgeable. Definitely 5 stars for Richard!! More

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Sales and Service departments Service department representatives are both friendly and courteous. In fact I think this Honda dealership has the most helpful and professional person Service department representatives are both friendly and courteous. In fact I think this Honda dealership has the most helpful and professional personnel I've ever seen any company, even in different industries. More

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Pleasant experience with oil change Not only did I get an oil change at a good price, but they give me a complimentary car wash my car really needed it Not only did I get an oil change at a good price, but they give me a complimentary car wash my car really needed it More

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