Richard Wade
Richard Wade at Rich Morton Mazda

Richard Wade

Sales

Rich Morton Mazda

51 Mountain Rd
Pasadena, MD 21122

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13 Reviews
not yet
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13 Reviews

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13 Reviews of Richard Wade

April 04, 2025

Dealership Rating
Employee Rating

Avoid This Dealership at All Costs! **PLEASE READ** If I could give zero stars, I would. My experience with this dealership has been nothing short of a nightmare. At the end of Ja More

by Aireol
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Apr 09, 2025

Rich Morton Mazda responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

Apr 04, 2025

Aireol responded

Avoid This Dealership at All Costs! **PLEASE READ** If I could give zero stars, I would. My experience with this dealership has been nothing short of a nightmare. At the end of January, I visited this dealership, excited to finance my first brand-new 2025 Mazda CX-90. I arrived around 7 PM and patiently waited over an hour before being paired with Marcus. He was honest and told me my initial request was unrealistic, which I appreciated. Since they were still evaluating my trade-in (a 2016 Nissan Rogue SL), I went to retrieve my keys, assuming the deal wasn’t going to work out. That’s when another salesperson stopped me and insisted, “How do you know I can't get you what you want until I try?” Hesitantly, I handed back my keys and continued waiting—past closing time. Eventually, we got close to the deal I wanted, but I made it VERY clear that I was not interested in leasing. Multiple times, I asked Marcus, "I'm not leasing this, right?" and each time, he assured me, “No.” Even in the finance office, I confirmed again, "This isn’t a lease, right?" Again, I was told “No.” Because it was late, I was rushed through the process and told I could come back Monday to retrieve the rest of my belongings from my old car. When I returned, I was informed that the detailing team had already "cleaned out" my vehicle. Five random items were left in the front seat, and I assumed the rest had been placed in a bag in my trunk. Wrong. I later realized that they had thrown away everything. My garage opener, dash cam, CDs, important documents from my glovebox, my middle console items, my car decor—all gone. My personal belongings were literally trashed. When I confronted them, they basically shrugged and said, "Sorry, nothing we can do." If that wasn’t bad enough, in April 2025, I discovered my temp tags had expired, and my plates were suspended because they failed to cancel the registration on my old vehicle. When I contacted them, they admitted it had “slipped through the cracks.” Now, I have expired tags, a suspended registration, and I’ve been waiting for a callback for hours with no resolution. This dealership is dishonest, careless, and completely unprofessional. They misled me into signing a lease, threw away my personal belongings, and failed to handle my registration properly. If you’re considering buying a car here, DON’T. Learn from my experience and take your business elsewhere.

January 13, 2024

Dealership Rating
Employee Rating

I recently had the pleasure of working with Lenny and Debbie in the finance department at Rich Morton Mazda. The experience was exceptional, and their professionalism and expertise truly stood out. Le More

by Larry Tate
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Lenny Weatherstein

June 24, 2022

Dealership Rating
Employee Rating

Never had a experience this bad. Let’s start, I was interested in a used vehicle they had. Requested information from Autotrader. The salesman Richard was assigned to me, and he made More

by MikeA
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Mike Hamilton

Jun 27, 2022

Rich Morton Mazda responded

Mike, thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred here at Rich Morton Mazda does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact me at your earliest convenience. Sincerely, Neal Johnson neal@richmorton.com

January 18, 2022

Dealership Rating
Employee Rating

Had the BEST experience at Rich Morton Mazda..thanks to Emad New car manager he went over and above getting me financed through Mazda never thought I would be able to get 3.99. Then my salesman Rich Wade w More

by armentrobin11
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Emad Khanlarbig

January 05, 2022

Dealership Rating
Employee Rating

Richard Wade is a awesome salesperson . Got me my car and the process was nothing but smooth. I recommend Salesman Richard Wade More

by Gaithertiffany
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Lenny Weatherstein

September 05, 2021

Dealership Rating
Employee Rating

Best used car buying experience I have had in almost 20yrs. There was no hidden agenda, sales person was down to earth. I had been to several other dealers and this was the first one that actually valid More

by KC
Recommend Dealer
Yes

September 28, 2020

Dealership Rating
Employee Rating

Like many others that deal or try to deal Rich MortonMazda beware. Was interested in a black raptor for a given price. Asked for a formal quote and never received one. So called sales manager call More

by Mrxmr800
Customer Service
Recommend Dealer
No

February 24, 2018

Dealership Rating
Employee Rating

Good first car experience I was in to look at a Mazda3 hatchback after a really negative experience at another dealership. Rich was great; he helped me along through my first c More

by naokihime
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

November 01, 2017

Dealership Rating
Employee Rating

Richard W. Was Great! Richard W. at Rich Morton Mazda was superb. Walked in to check out a Mazda 6, but couldn't decide between a lightly used one or a new one. Richard More

by evandj93
Customer Service
Friendliness
Price
Recommend Dealer
Yes

April 11, 2016

Dealership Rating
Employee Rating

very freaidy people very good service on time and out the door car very clean lot easy to find car or suv typeyou want to buy all in line up of each model type More

by DEANSR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Eric Emery, Emily Hefner

1

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