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Richard Venerus
Refer Me
23 Reviews
Dealership Experience
4 yrs, 10 mos
Industry Experience
27 yrs, 10 mos
Specialties & Trainings
Toyota and Lexus Master Certified
ASE Certified
23 Reviews
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23 Reviews of Richard Venerus
September 30, 2024
This dealership is horrible. The culture here is broken. It’s impossible to get anyone to help you with parts. Service writers are glued to their chairs and computer screens even The culture here is broken. It’s impossible to get anyone to help you with parts. Service writers are glued to their chairs and computer screens even when there are no customers to serve. Plenty of personal with Toyota shirts on but if it’s not “their department “ they just shrug their shoulders and don’t care. There is no parts counter available. Employees just call someone, somewhere, and nothings happens. Customer Relationship Manager was useless too! I own 4 Toyota’s but they treat you like garbage anyway. All employees I came in contact had a serious “I really don’t care attitude “. More
by Tg
Other Employees Tagged: Kevin Scesney, Paul Swenarton, Rich Mootz, Mike Olson, Ruben Arcila, Kervis Reyes, Steven Taveras, Gary Peralta, Geoffrey Suasnavas , Lynn Melina
June 25, 2024
One of the most upsetting aspects of my visit was the way the service advisor spoke to me. In front of my wife, they were condescending and dismissive, which was both embarrassing and unprofessional. Given t the service advisor spoke to me. In front of my wife, they were condescending and dismissive, which was both embarrassing and unprofessional. Given these issues, I am very disappointed with the service I received. Being spoken to in a disrespectful manner, especially in front of my wife, was particularly unacceptable. I expected a much higher level of professionalism and efficiency from a reputable dealership like More
by attia_john
Verified CustomerJune 21, 2024
They didn't want to change my brakes though. I was asked to return at another date. I was asked to return at another date. More
by AWAAJOSEPH
Other Employees Tagged: Kevin Scesney, Rich Mootz, Mike Olson, Kervis Reyes, Steven Taveras, Gary Peralta, Geoffrey Suasnavas
June 19, 2024
Service staff is has Very organized. procedures. Examination included video explanation of finding and recommendations. Only used routine service when visiting the service department. procedures. Examination included video explanation of finding and recommendations. Only used routine service when visiting the service department. More
by dwalters4
June 18, 2024
Great service group to work with - responsive, professional, and efficient! Easy to schedule on-line at website or telephone. professional, and efficient! Easy to schedule on-line at website or telephone. More
by Ilona.lachina
Other Employees Tagged: Kevin Scesney, Rich Mootz, Mike Olson, Kervis Reyes, Steven Taveras, Gary Peralta, Geoffrey Suasnavas
June 16, 2024
Quick and friendly service! Been coming here for a few years now and it gets better every time! Been coming here for a few years now and it gets better every time! More
by Neha
Other Employees Tagged: Kevin Scesney
June 14, 2024
I had an 8am appointment to which I waited until 830 to be seen. After speaking to someone about what was going to get done, I was told it would take about an hour and a half. Great, so I waited, that was be seen. After speaking to someone about what was going to get done, I was told it would take about an hour and a half. Great, so I waited, that was 8:50am. I had to wait until 12:55pm for my truck to get done being serviced. Unbelievable. More
by nicki.le0591
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