Richard Vasquez | Page 2

Richard was friendly and informative as to the services to be done on our RX350. The work was completed quickly and efficiently. We appreciate everyone in the Service Department for their efficiency. to be done on our RX350. The work was completed quickly and efficiently. We appreciate everyone in the Service Department for their efficiency. More

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Richard has always been prompt, professional and ready when we arrive for service. He is also knowledgeable of the features for our model. We would recommend him as a trustworthy service advisor. when we arrive for service. He is also knowledgeable of the features for our model. We would recommend him as a trustworthy service advisor. More

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Fast, efficient, communicative and friendly. Also nice lunch counter. And restrooms. Thank you for the great service. Also nice lunch counter. And restrooms. Thank you for the great service. More

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Received excellent service. ..every detail of our first scheduled service visit was handled professionally. I appreciated the personal attention provided by Richard Vasquez. ..every detail of our first scheduled service visit was handled professionally. I appreciated the personal attention provided by Richard Vasquez. More

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I'm fortunate that my car is only 3 years old, and I bought it new at Earnhardt Lexus. My schedule service appointments have all been easy to schedule, I've been satisfied with the work and results, an bought it new at Earnhardt Lexus. My schedule service appointments have all been easy to schedule, I've been satisfied with the work and results, and I'm treated respectfully every time. One time, I got a call from my service advisor that they were almost out of loaner cars, and I let him know I was on my way. Since I was only going to drive the loaner to work, I told him it was okay if someone was able to just take me to work. He over delivered, and I was provided a Lyft (or Uber) to/from work. My most recent trip was was flawless, too. Dropping off my car took all of 5-7 minutes, and I was on my car with a loaner. Two hours later, I get a call from Richard that my car is finished. I have nothing but praise for Earnhardt Lexus. S. Flowers Phoenix More

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Made an appointment for 9AM on Wednesday 9/13. Dropped off the car and was told it would take 1.5 hours to do the service if I waited. I said I could not and to please give me a loaner. I was told Dropped off the car and was told it would take 1.5 hours to do the service if I waited. I said I could not and to please give me a loaner. I was told no loaners were available! I asked for a Lyft to get home. I called at 11AM to find out status. I was told my car was still in the queue. Surprising to me since the purpose of an appointment is to get a service done at a scheduled time. I guess if you sit there and wait they service it right away. If you do not, they put you at the end of the line! Also I was told they run out of loaners because the people do not return them when they are supposed to! That is TMI to a Customer. Basically admitting they can not do their job! Finally my car was put into service at 2PM! It turns out I had a puncture in one tire. So the free service ended up not being free. Anyway, the takeaway is to ensure they will have loaner cars when you have an appointment. We all have lives to live and can not sit at a dealership to get service priority. Especially when we make an appointment. By the way I believe my service person, Richard, is not responsible for the loaners? More

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Courteous efficient and kind and smart handled looking up warranty and contacting them even if it was Re covered warranty and contacting them even if it was Re covered More

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