Richard Roy | Page 3

Very Clean and friendly sales staff. The only problem i had was the suv was NOT cleaned out before i drove it off. The only problem i had was the suv was NOT cleaned out before i drove it off. More

by Lilnenebaybay Verified Customer Verified Customer

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Mr. Roy was very diligent and determined to find, show and explain my vehicle options. He also was patient when I became anxious and overwhelmed. He continued to work his magic until he knew I would hap and explain my vehicle options. He also was patient when I became anxious and overwhelmed. He continued to work his magic until he knew I would happy, relieved and also excited with my purchase of the 2021 KIA FORTE, specific color "silky silver"...quite a shine. I left excited, confident and also relieved with my purchase. He is quite a gentleman and deserves his awards and trip he will be taking next week. Thank you to everyone else, as well! I'll will sharing my positive experience with my family and friends* More

by jbeauchesne83 Verified Customer Verified Customer

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Today, I bought my 6th car from merchant auto. As always, it was a pleasure dealing with Richard Roy. The whole crew couldn’t be nicer. If you buy a car there, I’m sure you will return to buy an As always, it was a pleasure dealing with Richard Roy. The whole crew couldn’t be nicer. If you buy a car there, I’m sure you will return to buy another. Thanks Merchants. More

by RMCGOVERN Verified Customer Verified Customer

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my worst experience ever sales person was rude and wasted my time and not helpful i was told i was gonna be there hour i was there 4 hours i told them i needed a car with payment not much higher than current my time and not helpful i was told i was gonna be there hour i was there 4 hours i told them i needed a car with payment not much higher than current payment nope it was the opposite they got me approved for 2 times my current payment and i had a trade in they didnt even want it they said i would only need a dime down thats xx they want $1200 or more down the sale person rich was pushy rude and impatient wouldnt explain the whole process with me and sales person rich was getting aggravted when i asked qutestions and was pushy i wont waste my time with merchants there rude pushy and most of all they put u in a car they know u cant afford they sell cars with out warrntys only factory few weeks after getting approved i backed out of deasl andrich sales person was rude they waste my time even though i did application online and still had to wait More

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Check engine light is on for the third time since getting the car a month and a half ago. Sales guy was great. Car he sold me is not worth the continuous headaches. 2016 Kia Optima... I'm sure they know who the car a month and a half ago. Sales guy was great. Car he sold me is not worth the continuous headaches. 2016 Kia Optima... I'm sure they know who I am by now. More

by kchagnon0625 Verified Customer Verified Customer

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Very patient and helpful in finding me the right vehicle that fit what I was looking for. that fit what I was looking for. More

by kmm1287 Verified Customer Verified Customer

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Richard was very helpful and great to work with. The rest has absolutely nothing to do with him. I wish a better inspection and vehicle service was performed though. Tires were not rotated, and I a The rest has absolutely nothing to do with him. I wish a better inspection and vehicle service was performed though. Tires were not rotated, and I asked them to be rotated, and a very large 2" wide x 3' long scratch in windshield from old, rotted wipers that were originally on the vehicle. This could have been polished out. I had to pay to tow the vehicle to my house because it would have taken up to 2 weeks to have Merchants deliver it. Other than that, I'm very happy with Merchants and especially Richard for helping me out. More

by Dan@csecomm.com Verified Customer Verified Customer

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I had a great experience with the salesperson very friendly and very knowledgeable and i will definitely recommend my friends to go visit your location friendly and very knowledgeable and i will definitely recommend my friends to go visit your location More

by carlosalpereira69 Verified Customer Verified Customer

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Wasn't happy with the five phone calls that I received before I was able to come in for my appointment. Once I got there the staff was very helpful. The service manager finance manager and salesperson wer before I was able to come in for my appointment. Once I got there the staff was very helpful. The service manager finance manager and salesperson were outstanding. More

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Merchants is a reasonable dealership for what they deliver. Prices are acceptable and the service is good. deliver. Prices are acceptable and the service is good. More

by jsandler12345 Verified Customer Verified Customer

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