Richard Pool

The dealership and representative were excellent, in communication, relaying information, delivering great service to my vehicle, 2019 I3. communication, relaying information, delivering great service to my vehicle, 2019 I3. More

by CHEMICAL4ALL Verified Customer Verified Customer

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Great place and great services. People are friendly and helpful. I would recommend this place for everyone. People are friendly and helpful. I would recommend this place for everyone. More

by HSANDID Verified Customer Verified Customer

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I love BMW of Orland Park. My service advisor was very nice and professional; he knew his work well. My service advisor was very nice and professional; he knew his work well. More

by NMMITTS Verified Customer Verified Customer

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Richard is the best person I’ve dealt with. Way better then the previous guy kevin Way better then the previous guy kevin More

by OMRANABDALLAH15 Verified Customer Verified Customer

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A fantastic group of people! !! Professional and personable — like family!!! From the managers, sales people and the receptionists, to all the guys and a girl once upon a time McK !! Professional and personable — like family!!! From the managers, sales people and the receptionists, to all the guys and a girl once upon a time McKayla (miss her) they all do a wonderful job!!! More

by WRN Verified Customer Verified Customer

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Richard did his usual effort to provide great service, was in and out in a reasonable amount of time. was in and out in a reasonable amount of time. More

by DONAHUEDD Verified Customer Verified Customer

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Great service. I will definitely be back. He was very patient and communicated with me on how long my car would take to get repaired. He made sure I had a car to ge I will definitely be back. He was very patient and communicated with me on how long my car would take to get repaired. He made sure I had a car to get around to Ron my errands. Thanks a lot 😘 More

by ISCHYSIA36 Verified Customer Verified Customer

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I brought my car in for recall & passenger restraint system warning light. The warning light issue happened last year and needed to be updated. I was told this was a different issue this time & to wait system warning light. The warning light issue happened last year and needed to be updated. I was told this was a different issue this time & to wait an hour for the dx. I waited for over 2 hours to be told a laundry list of items including that it was the air flap issue again. Said he emailed my warranty co to see what they would cover. I waited another three hours. No one offered me water or came and gave me an update or even texted an update. I was provided a loaner at 51/2 hours and went home. Zero updates. Turns out I had one issue and flaps was mechanical issue not electrical and not covered under warranty. No video sent of damage but it would be $1,500 to fix. I said no to flap repair and yes to the seal repair. When I picked up my car-everything was fine. No warning lights. So, what was it because if the flaps were damaged wouldn’t that cause an issue? I am still wondering what happened to the list of things that were wrong. I just want to know what actually happened. Terrible service. And I keep getting emails you want to buy my car. No thanks I’ll go to bill jacobs. More

by KARIFITZ9 Verified Customer Verified Customer

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Lyn was extremely nice at the service desk. Cashier was nice. Richard was not nice nor helpful at all. He had his vape on his desk and treated me as if I was the biggest bother in the world. I Cashier was nice. Richard was not nice nor helpful at all. He had his vape on his desk and treated me as if I was the biggest bother in the world. I would never bring my car back to be serviced with him again. He lost my keys as well as was not on top on his job when it came to my car which is why I chose to have my car serviced else where. More

by Cb23 Verified Customer Verified Customer

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Amazing experience. I was told what services were due, how much each service would cost and an ETA. I was given a shuttle back to my house until the car was ready and I I was told what services were due, how much each service would cost and an ETA. I was given a shuttle back to my house until the car was ready and I love the video the technician provided detailing what the car needs and what his process was for the fixes he would apply More

by SAMERABUKHALED Verified Customer Verified Customer

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