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Richard Pool
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57 Reviews
57 Reviews
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57 Reviews of Richard Pool
December 19, 2024
Good atmosphere, friendly people. I waited longer than anticipated, I went because of my tire pressure but a nail was discovered in one of the tires. Great service. I waited longer than anticipated, I went because of my tire pressure but a nail was discovered in one of the tires. Great service. More
by CATHIE_CRANFIELD
Verified Customer
December 19, 2024
Professional, friendly, quick service. I was in and out within a two hour window and it was a seemless process I was in and out within a two hour window and it was a seemless process More
by CHYANNEJONES
Other Employees Tagged: Sid Armoush, Mahdi Armoush, Brendan Cherry, Dion Grace, James Hatchett, Jason Jakubowski, Tony Scanlon, Nick Shellberg, Huda Abed
December 18, 2024
First they took a very long time to get back to me, Richard stated he couldn't get through, but I got through, and put the claims rep on the phone with him,and I left the conversation, in the write up Richard stated he couldn't get through, but I got through, and put the claims rep on the phone with him,and I left the conversation, in the write up report stated that customer didn't change the oil, all they had to do was look on window, and it indicated when last oil change, and than Richard stated that opening up your motor is about 8,000, your warranty will not cover that, if I was you I would drive the car until it stop running.....WOW very discouraging. When First purchase the vehicle I brought the car to you all, and brought you decent Money you were able to make off the car, this is how I get treated. Didn't take the time to review there history on the car, and the work they did. More
by DSMALLEYSR
December 17, 2024
The treatment was second to none. They answered every question I had and made sure that I was satisfied with my service. They answered every question I had and made sure that I was satisfied with my service. More
by ANTHONYCOLQUITT_25
Other Employees Tagged: Jason Jakubowski
December 14, 2024
First time servicing my car at Orland BMW. I easily made an appointment on-line for a certain time in the morning, indictating I'd drop it off. When I dropped off the car, I asked how long it I easily made an appointment on-line for a certain time in the morning, indictating I'd drop it off. When I dropped off the car, I asked how long it would be and I was told an hour and a half. I came back after 1 1/2 hrs and was told it'd be another 1 1/2 hrs. It wasn't - it was another 2 hours. It took 5 hours to change the oil and brake fluid. No one called or texted to inform me of a delay. I was at the dealership 3xs (drop-off, pick-up, pick-up again). A loaner was never offered even though they acknowledge being backed up. I would not have minded the dealership saying, "here's a rental, come back in five hours". My day off that was going to be used to holiday shop didn't go as planned due to not knowing when I'd have to go to the dealership to pick up my car. More
by Lulu
December 01, 2024
James was truly a professional at his best and I’ll recommend him to anyone that would go get their BMW serviced at BMW in Orland Park recommend him to anyone that would go get their BMW serviced at BMW in Orland Park More
by R.COMBS75.RC
Other Employees Tagged: James Hatchett
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