Richard Pool
Richard Pool at BMW of Orland Park
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Richard Pool

Service Advisor

BMW of Orland Park

11030 W 159th St
Orland Park, IL 60467

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4.4
69 Reviews
4.4

69 Reviews

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69 Reviews of Richard Pool

January 18, 2025

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Employee Rating

Great service today, I was a walk in with a tyre issue. They fixed it, washed my car and charged me nothing! Very much appreciate! I’ll be back for sure! More

by michaelmanika
Service Price Transparency
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Recommend Dealer
Yes
Jan 20, 2025

BMW of Orland Park responded

Michael, we're delighted to hear that our team at BMW of Orland Park could assist you with your tire issue and provide such a positive experience. We look forward to welcoming you back in the future!

January 17, 2025

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The service writer, Richard Pool, was knowledgeable, professional, and polite. He got me in and out with minimal delay. More

by JIMDMC15
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Recommend Dealer
Yes
Jan 17, 2025

BMW of Orland Park responded

We're delighted to hear that Richard provided you with efficient and professional service at BMW of Orland Park. Thank you for sharing your experience!

January 14, 2025

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I am so thankful for the staff at Ziegler BMW. No matter what my concern, it is always taken seriously, and the problem remedied in a timely manner. More

by MARY.SOPHA
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Recommend Dealer
Yes

Other Employees Tagged: Corey (service department)

Jan 14, 2025

BMW of Orland Park responded

Mary, we're pleased to hear that our team at BMW of Orland Park has been attentive and efficient in addressing your concerns. Thank you for sharing your experience with us!

January 11, 2025

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Always like checking into a 5-Star Hotel. Hardly had to wait at all for this unscheduled drop in appointment. Corey makes any visit feel like a reunion. Left with everything taken care of. A More

by DEBELLOBUILDERS
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Recommend Dealer
Yes
Jan 13, 2025

BMW of Orland Park responded

It's fantastic to hear that Corey and the team at BMW of Orland Park make your visits all 5-star experiences, even without an appointment! We're glad everything was taken care of smoothly. Thank you for sharing such positive feedback!

January 09, 2025

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Great car service. Richard provided me with the information on what the repairs that my car needed. More

by SCASTILL
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Recommend Dealer
Yes

Other Employees Tagged: Dion Grace

Jan 09, 2025

BMW of Orland Park responded

Thanks for sharing your positive experience with Richard at BMW of Orland Park! We appreciate your five-star review.

January 07, 2025

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1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 More

by bjonkman
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Recommend Dealer
Yes
Jan 07, 2025

BMW of Orland Park responded

We love seeing 4-star reviews of BMW of Orland Park. Thanks!

January 05, 2025

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Outstanding service and an amazing team! The highlight of this dealership is undoubtedly their exceptional service department. James went above and beyond to assist me, quickly arranging a l More

by ALAHMMED
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Recommend Dealer
Yes
Jan 06, 2025

BMW of Orland Park responded

Alahmmed, thank you for the glowing review! We're delighted to hear that James and our service team at BMW of Orland Park provided exceptional care. We appreciate your recommendation and look forward to serving you again in the future!

January 03, 2025

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I was told I had extended warranty when I called in to check. But when i got there i was told it had expired. More

by T.MILLER5050
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Recommend Dealer
No

Other Employees Tagged: Colleen Wright

Jan 04, 2025

BMW of Orland Park responded

I apologize for the confusion regarding your extended warranty. It's important to us that our customers have accurate information, and I'm sorry if we fell short here. Please reach out so we can clarify this situation and assist you further. Thank you, Brian Coster - Service Manager - 708-460-4545

January 03, 2025

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Went in for an air bag recall repair (Passage and driver side). They parked my car outside for an hour before bringing it in the shop. Several of the service staff couldn't drive manual trans/stick. One of More

by Alexander
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Recommend Dealer
No

Other Employees Tagged: Tony Scanlon

Jan 04, 2025

BMW of Orland Park responded

Alexander, I'm truly sorry to hear about your frustrating experience with the recall repair. It sounds like we fell short in several areas, and I apologize for any inconvenience caused by our service process. We value your feedback and would appreciate the opportunity to address these concerns directly with you. Please feel free to reach out at your convenience so we can make things right. Thank you, Brian Coster - Service Manager - 708-460-4545

December 29, 2024

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This dealership is prompt and extremely thorough. While waiting on my vehicle to my surprise I received a video description of my vehicle also conveying to me the work to be carried out. I had an app More

by HAYNESVENISE2000
Service Price Transparency
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Recommend Dealer
Yes
Dec 31, 2024

BMW of Orland Park responded

Thank you for sharing your experience with BMW of Orland Park! We're delighted to hear that our team provided thorough and timely service, complete with a video update. We appreciate your feedback and look forward to serving you again in the future!

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