Richard Pascua

Super accommodating and friendly. They are willing to work with you to get the best deal. They are willing to work with you to get the best deal. More

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Richard Pascua, Earnie Salazar, Joe Managuba were attentive great customer service ..we talked and each listened attentively. Looking forward to dealing with your company again. attentive great customer service ..we talked and each listened attentively. Looking forward to dealing with your company again. More

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I had a great experience at Cutter Ford Mitsubishi! Richie provided excellent service as he was very accommodating and patient. He wasn't pushy or sales-y, and he tried his best to meet my requests. I Richie provided excellent service as he was very accommodating and patient. He wasn't pushy or sales-y, and he tried his best to meet my requests. I really appreciated his patience with all the changes I was making during the process. And his manager, Kai, was also very helpful as well, along with Rodney who closed the sale! And thank you also to Gynard for his recommendations and referral! This is my 5th car from this dealership, and I will go back again if I ever upgrade! More

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Service great. Kept me informed as what needed for replacement for safety check. Service/ safety check took about hour and half just as customer service stated. Kept me informed as what needed for replacement for safety check. Service/ safety check took about hour and half just as customer service stated. More

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Best Customer Service EVER: Lance and Brandy! They both accommodated our needs and definitely the subject matter experts. The approach was smoothly executed with utmost respect and consideration. They both accommodated our needs and definitely the subject matter experts. The approach was smoothly executed with utmost respect and consideration. Their flexibility shows that they are putting the customers on the TOP priority. The level of customer service we received exceeded our expectations. If not because of Lance and Brandy, the experience would have been way below expectations. The aforementioned individuals redeemed the dealership from a very poor performance to the highest level! More

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Great people, very friendly and helpful. Made my purchase and didn’t spend much time there. Mahalo Made my purchase and didn’t spend much time there. Mahalo More

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I found them to be very forth comming, honest, and very helpful in. Me buying the Bronco! and I would recommend Cutter Ford to mothers helpful in. Me buying the Bronco! and I would recommend Cutter Ford to mothers More

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Beautiful facility, service rep was very accommodating bringing 2 vehicles for comparision from other dealership, providing car fax on both, pleasant experience no pressure, he listened what we were looki bringing 2 vehicles for comparision from other dealership, providing car fax on both, pleasant experience no pressure, he listened what we were looking for, worked with our budget. Very happy including coverage protection warranty! More

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I just got a BRAND NEW CAR CHEEHOOO! They are the best! Thanks to Richard and the Ford staff for helping me. Now I’m So Happy with my brand New Car. Cheeeehooo. They are the best! Thanks to Richard and the Ford staff for helping me. Now I’m So Happy with my brand New Car. Cheeeehooo. More

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Don’t buy used cars from this dealer I have purchased about 20 cars in my lifetime. My experience with cutter Ford has been the most disappointing experience I have had to date. If I coul I have purchased about 20 cars in my lifetime. My experience with cutter Ford has been the most disappointing experience I have had to date. If I could go back and undo the relationship and purchase I would. This has nothing to do with the vehicle, this is about the dealer. To be clear I agreed to buy a used car from the dealer, based on an agreement that the dealer would repair an issue with the sunroof prior to me taking possession of the vehicle no later than 7 days later (I had family coming to visit and needed the car). Over the next week I continued to reach out to the dealer to ensure the car would be ready, I received limited feedback with no clear timeline. On the last day they called me and said they did not have a timeline for the repairs to be completed. They offered me my car with the sun screen cover hanging down low enough to block my view out of the back of the car. They did do a hurried quick wash of the vehicle after I noted that the car was dirty and they were asking me to take ownership. Additionally, The dealer management told me that the delays were not their fault, and I would not recurve any type of compensation for the delays. Currently, I still have the car, it’s still not repaired, I have heard from the dealer twice in 14 days, and understand that the car will eventually be repaired. Finally, an interesting note, management informed me that the rental car I was told I would receive while my car is being repaired will not be provided. They stated that the the repair delay issue is not their fault and they don’t see a reason why they would need to make that commitment. It will be interesting for my wife and Kids to wait at the dealer for a what I estimate will be 8 hours of repair work. It is clear that This purchase is nothing more than a transaction to the dealership. My biggest regret is that I paid for the car in full. I Simply wish I would have gone with any of the other Five options I was considering. Now, I am just hoping the basic repairs get complete, they do a decent job cleaning up the car and I never have to deal with them again. More

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