Richard Ortega

When I took the truck in for a heater core problem the fixed it but they broke dash pieces and broke the 120 plug and cigarette lighter. They argued with me saying it was broken when I took it to them. So fixed it but they broke dash pieces and broke the 120 plug and cigarette lighter. They argued with me saying it was broken when I took it to them. So now I have to drive and hour and half to go back for them to fix more that they broke. I asked if they could pay for the fuel and they said, No we can’t do that. More

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My wife and I were stranded south of Cheyene. We called and Richard recommended the best tow truck which arrived within 30 minutes. Once there, they shuttled us wherever we wanted, while diagnosi We called and Richard recommended the best tow truck which arrived within 30 minutes. Once there, they shuttled us wherever we wanted, while diagnosing our vehicle. After having lunch and window shopping we received a call with the solution. They lent us a new Dodge Ram and would have our vehicle done by 11:00 am the next day. Amazing! Very compassionate and concerned. Shout out to all involved, Casey, Richard and Christian. These things don't happen by accident. Somebody has done due diligence in training and it's noticeable. When I look to upgrade from my 2017 Ram, I'll definitely be looking your direction. Regards. Daniel More

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We were visiting Cheyenne and something went wrong with our our truck. Right before CFD. Just saying Richard went above and beyond trying to fix it and get us out in a timely manner. Even though they diagn our our truck. Right before CFD. Just saying Richard went above and beyond trying to fix it and get us out in a timely manner. Even though they diagnosed the problem and could have fixed it, your trust in the truck went down hill second time it left us stranded, when you are full time RVers that's not good. So we saw Michael and Sam and bought a new truck. Out thanks to Richard keep up the good work, thanks for going that extra mile for us. More

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My wife and I were on a vacation from Ohio in our Promaster camper van when our transmission started making ominous sounds in western Nebraska. We limped our vehicle to Cheyenne to Cowboy Dodge for a Promaster camper van when our transmission started making ominous sounds in western Nebraska. We limped our vehicle to Cheyenne to Cowboy Dodge for a diagnosis. Richard Ortega got us checked in and written up. He said it was going to take a while for the repair under warranty. We arranged a rental car to continue our vacation to Yellowstone. Richard and his team got our vehicle diagnosed and parts ordered very quickly. He stayed in contact with us via text and email to keep us up to date on their progress. Over the next four days while we were at Yellowstone, Cowboy Dodge service techs got our rig repaired and ready for us to pick up on our way home. This team went above and beyond the call of duty to help us out of a bad situation. The vehicle drove great on the way home (1300 miles). Richard even called after our first travel day home to make sure the vehicle was behaving normally. Our experience at Cowboy Dodge was exceptional! From the courtesy car driver that took us to pick up our rental car, to Josh at the reception area, and especially to Richard and the technician that repaired our vehicle we are eternally grateful. We recommend the service department at this dealership highly. More

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I’ve always gotten good communication from the Service Writers and great service from the mechanics at this dealership. For this reason, I choose to drive all the way from Laramie to Cheyenne when getting Writers and great service from the mechanics at this dealership. For this reason, I choose to drive all the way from Laramie to Cheyenne when getting my vehicle serviced. More

by ckb1981 Verified Customer Verified Customer

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My car was done pretty quickly and it was a fairly easy process. the only complaint I have is that there was some oily fingerprints on the cloth ceiling in my car that I had to clean up. process. the only complaint I have is that there was some oily fingerprints on the cloth ceiling in my car that I had to clean up. More

by SUPERHEROSANTI Verified Customer Verified Customer

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They were quick and kept me informed. They are friendly and efficient. They just need more space. Kind of a cramped area where they are located and efficient. They just need more space. Kind of a cramped area where they are located More

by Annk Verified Customer Verified Customer

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Very good service. Courteous and thoughtful. That's all I have. So blah blah blah blah blah blah blah blah blah blah blah blah. I ll never do one of these again if it requires 25 words. Knock it off. have. So blah blah blah blah blah blah blah blah blah blah blah blah. I ll never do one of these again if it requires 25 words. Knock it off. More

by MWARREN Verified Customer Verified Customer

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Quick service, friendly. Don't like new no check policy. Clean, answered all my questions. Purchased Jeep there in 2007 and have always had it serviced there. Clean, answered all my questions. Purchased Jeep there in 2007 and have always had it serviced there. More

by MLANHAM0 Verified Customer Verified Customer

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The wait time was a bit lengthy considering there were only two other customers waiting for service in addition to me. Residual oil was not wiped off upon completion of oil change causing oil to drip onto only two other customers waiting for service in addition to me. Residual oil was not wiped off upon completion of oil change causing oil to drip onto my driveway and garage floor where my vehicle had been parked immediately following the oil change. More

by Ron Verified Customer Verified Customer

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