Richard Flores

Marc S was very helpful in what we were looking for in vehicle from start to finish and helped us getting us into a 2022 jeep Wrangler from the day of April 24,2023 to April 29,2023. And also we can not vehicle from start to finish and helped us getting us into a 2022 jeep Wrangler from the day of April 24,2023 to April 29,2023. And also we can not for get the sales department who helped us from start to finish Thank u again Nicky and Mark More

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Great service and great salesman very pleasant to work with, would recommend to my friends and family with, would recommend to my friends and family More

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My husband went to buy a used Jeep last Sunday. The salesman there pressured him quite a bit to make the deal that day saying things like, “what will it take to make this deal today” and “I want to get salesman there pressured him quite a bit to make the deal that day saying things like, “what will it take to make this deal today” and “I want to get you in this Jeep today. It was what we were looking for and they offered a fine deal on our trade in so he made the deal. After doing so, he was informed he wouldn’t be able to take the Jeep home right away as it still needed to be inspected. This is not the experience we have had before when we have bought used cars from Imperial. All past purchases, we were able to drive off the lot the same day. They brought my husband over to the finance department Sunday when making the deal where he spent hours doing the paperwork even though we were paying outright and not financing it. It seems the trouble was that the guys making the deal and doing the paperwork were both new and didn’t know what they were doing. Two days later, we still didn’t have the Jeep and the dealer called to say he was having trouble with the registration. Turns out he had written down the wrong insurance company and then waited two days to follow up. His incompetence and delays made us decide the cancel the deal and now Imperial is telling us it may take up to 10 days for them to refund our money. This is completely unacceptable. We have plans to move soon and need to get this done. The check has cleared our bank so it is too late for us to stop payment on it! We cannot go somewhere else to buy a Jeep until this money comes back to us. I went to the dealership today for a calm and polite conversation and the manager said there was nothing he could do for me. Not only that, he was insulting saying they don’t usually cancel purchases and only did this as a courtesy and that they followed all policies and protocols with the sale. Policy and protocol should not involve waiting two days after you have been paid to complete a sale and give the customer their product. There is entirely nothing that Imperial can do to improve my opinion of them at this point. They absolutely have enough money in petty cash to refund me on the spot and chose not to. What a bunch of crooks! More

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Just wanted to let everyone know I had the best car buying experience I have ever had at Imperial Dodge Chrysler. I've work for other dealers for over 20 years and never received the kindness and curio buying experience I have ever had at Imperial Dodge Chrysler. I've work for other dealers for over 20 years and never received the kindness and curiosity as I did from Imperial.My salesman T.J was awsome so awsome in fact he even went down to Imperials Toyota store to put another awsome deal together for my sister and brother in law on a new Toyota. I'm so glad I went their to buy my van I drove past 3 other Chrysler dealers to get to Imperial. GO YOU WONT BE DISAPPOINTED. More

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Extremely patient and helpful. Uzair spent the day making sure that I found the car that was right for me. I did not feel pressured or rushed to make a decision. Very friendly. Not only did Aaron make sure I sure that I found the car that was right for me. I did not feel pressured or rushed to make a decision. Very friendly. Not only did Aaron make sure I walked away with a good deal, but he also took the time to discuss what option would be the best and more importantly the smartest choice based on my needs and financial situation. I highly recommend this team. More

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I can not say enough good about Kevin Meehan, Aaron Jacobs, JP Carlo and my experience at Imperial, AGAIN! These guys are great and always gentleman. There are no pressure sales and the deals are alway Jacobs, JP Carlo and my experience at Imperial, AGAIN! These guys are great and always gentleman. There are no pressure sales and the deals are always on point. JP is extremely knowledgeable and easy to deal with. He goes out of his way to make sure you are happy. He has been there for years and has served in multiple roles and therefore knows the process inside and out. He was nothing but accommodating when it came to my needs. I can't imagine shopping anywhere else for a vehicle. I've purchased multiple vehicles from Imperial and the Aaron Jacobs/JP Carlo team is where it's at. So if your in the market for a new or used vehicle please go see the boys down at the Mendon location. You won't regret it. They stand behind their vehicles and put your mind at ease. Well worth the experience. More

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I hate buying a car because I always feel like. I,m getting ripped off. I heard some good things about Ed Kelly at Imperial from my pals in JP so I gave him a call. He spent hours with me going over se getting ripped off. I heard some good things about Ed Kelly at Imperial from my pals in JP so I gave him a call. He spent hours with me going over several used cars with no pressure or BS. Ended up buying a 2018 a day or two later. Had a minor problem with it a few weeks later and Ed and Aaron Jacobs took care of it pronto and threw in a free car wash. More

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Imperial Chrysler and Kevin Meehan you've outdone yourself. A very special thank you to sales manager Aaron Jacobs. What a great guy! Incredibly easy to deal with. Very knowledgeable and helpful. And yourself. A very special thank you to sales manager Aaron Jacobs. What a great guy! Incredibly easy to deal with. Very knowledgeable and helpful. And thank you to everyone else involved in this painless transaction from Amad A to Mike to Kim and everyone involved in getting the vehicle ready. We are beyond happy. We got a great deal on a beautiful vehicle. No pushy sales or deceptive tactics. They went out of their way to make sure we were taken care of. We recommend shopping at Imperial Chrysler or anyone of the Imperial locations for that matter. And we became bigger fans of Miss Mendon Diner too! Great food and prices. Very convenient while you wait. Not that we waited on anything for long, lol! So folks, stop in at one of the dealerships in the little town of Mendon! More

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I had the pleasure of purchasing a used Jeep Grand Cherokee Limited from Ed Kelly at Imperial Chrysler Dodge Jeep Ram! My husband has very new credit but Ed Kelly and his team pushed for us to get int Cherokee Limited from Ed Kelly at Imperial Chrysler Dodge Jeep Ram! My husband has very new credit but Ed Kelly and his team pushed for us to get into the vehicle we wanted to drive away in. Ed is genuine and honest! He went to bat for us and got the job done!! He was a pleasure to do business with and we will never go anywhere but Imperial to purchase a vehicle!! Job well done!! I recommend Imperial and most importantly Ed Kelly! Imperial is lucky to have him on their team!! More

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Frank sold me a wonderful Jeep and JP assisted in the sale to get me a beautiful Jeep. Frank is a great salesman and I would recommend him to anyone when looking for a Chrystler Dodge Jeep. sale to get me a beautiful Jeep. Frank is a great salesman and I would recommend him to anyone when looking for a Chrystler Dodge Jeep. More

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