Richard Durgin

Service I regret it for buying car in this dealership. I bought the 2018 Honda Accord sport model brand new at this delearship . And since the first time I st I regret it for buying car in this dealership. I bought the 2018 Honda Accord sport model brand new at this delearship . And since the first time I started working with car it started making noise and inside the car shaking and vibrating than I took to the service and I did test drove with mechanic and he heard the noise and they told me I have to leave my car there than I leave there it .And it’s been there for one week. Every time when I called them they keep telling me they need to heard the noise more and than they took my car to New Jersey they use my Ezypass and they use my gas everything they didn’t even told me until I checked my Ezypass account and after one week I went there to pick up the car and they said if I heard the noise again I can bring it back than I took car and I didn’t drove one block it started making same noise again and I guess they opened the driver side door because after I pick up the car and drive side door started making some type of noise and that didn’t have it before they put more damage to my car and after one week I bought the car back they said it’s not gonna be done that day maybe 3-4 days And I told them if they don’t fix it I’m not gonna take it anymore it’s their car because I’m not gonna keep paying car and insurance if the car it’s not good so I would never recommend this dealership to anyone and their service center it’s the worst than anything, they don’t respect customers at all and they don’t fix cars in one day , only drop off . If you planning going there for sale or service don’t waist your time because the day I bought this car there it took 8 hours to purchase the car and I’m being honest everything I said it’s true because what happened to me I don’t want that happen to anybody. Bad experience I ever had in my life but I never gonna do anything with them again in my life that’s it . It’s over this is gonna be my first time and last time to work with them . More

Report | Print

Not good I purchaesde a pre certified crv a month. Ago. I could'nt take the veh that day, because it needed to be detailed and inspected. I returned the ne I purchaesde a pre certified crv a month. Ago. I could'nt take the veh that day, because it needed to be detailed and inspected. I returned the next day after a call from the salesman saying, the veh was ready. After leaving to return to work. The veh had several noises,and a check engine light. The veh had been poorly cleaned. I called the salesman to inform him. He said bring it back, which he knew I could,nt because of work. He said he called the service dept while I was on the phone. Service said the check engine light wasn'nt reset, and I needed to call service to make a appointment for the reset and grinding noises I was hearing. The cars are stacked and in a tight space, which means if you want to see inside or test it, other cars need to be moved. I did request a test drive, and the fast talking salesmen basically said ok, but quickly moved to another subject. Theirs so much more to my experiece here. As I was leaving I realized their where only 1 long rear car mat, and 1 passenger mat, The salesman said ok I'll get you mats. To date over a month later, I have yet to get the missing car mat, the spare, the manual, or the pre certified papers that I also requested and was told o service will know based on the ven number . I forget to mention when I finished my work, I googled how to reset the oil life since he said it had been changed. Once I did that it occuured to me to check the oil. Upon checking, the oil had'nt been been changed. So when I made the service appointment I requested a oil change. The service dept was also horrible. While at the dealership they all talk about how the service dept stays open to midnight. The service dept signs say till seven pm, yet when picked the car up I was told I needed to be their by 4pm or I'd have to get the car the next day. Service found a bad wheel bearing but could'nt identify the other noises, they also changed the oil. Service also told me theiir was only a 90 warranty on the car. Keep in mind this used car is over $22000, So now I have to go back and fight and proove that. I also called and got the run around, just to get the managers names and numbers, but eventually did. Neither of which has called me back. So to date I haven'nt gotten the spare key, manual, mat, finance statement which is due on the 15th, veh registration that was included in the sale, nothingabout the car being precertified. I found out from the service receipt the car was in a accident and was sublet 4 months ago, and returned. These things weren'nt ever told to me by the salesman. I have googled some of the manual, purchased my own matx,gone to DMV for the registration. 4 days left before the month of having the veh. I work 6 days a week and not a 9 to 5, I will be going in to discuss these matters. The power of tge internet is powerful More

Report | Print

serious complaints I brought my car in at 11/06/17 having at hand a Plaza Honda discount coupon for synthetic oil change for 29.95$. The coupon states that 'Fully synthe I brought my car in at 11/06/17 having at hand a Plaza Honda discount coupon for synthetic oil change for 29.95$. The coupon states that 'Fully synthetic priced slightly higher'. I was charged 89.04$! Is this ' slightly higher'? The same day I requested to have my air pressure checked. On Friday, gone to a funeral in Long Island, I had the indicator of low pressure on tires on. I brought the car in, the pressure was down to 22 and I was told that it was because of the.. weather! Also, at the cashier, the last minute they asked for cash only! Supposed I didn't have it with me? I have leased several cars with you company and never had such a terrible experience! I expect a justification to the outrageous pricing and the overall unacceptable service! More

Report | Print

Extremely BAd for the image and business of this dealership Came in for a honda recall . they insisted I pay out of pocket until i brought it to their attention I was aware of the recall and seen it on the inte Came in for a honda recall . they insisted I pay out of pocket until i brought it to their attention I was aware of the recall and seen it on the internet. Mr. Richard was disrespectful and unprofessional with the way he handled things . I told him I didn't appreciate being swindled and how dare him try to extract money from me when its a manufacture defect . Mr. Richard should not be leading or representing this or any Dealership until someone invest in getting him a full course in customer service . More

Report | Print

Horrible Experience with Service The dealership severely damaged my car, knowingly put me in danger by allowing me to leave in it, and refused to take financial ownership for it....le The dealership severely damaged my car, knowingly put me in danger by allowing me to leave in it, and refused to take financial ownership for it....leaving me to pay for the damage they caused on my own. Never again. More

Report | Print

Plaza service The service team from check in to delivery of my vehicle was professional. The mechanic identified a problem that I've spent months and over a thousan The service team from check in to delivery of my vehicle was professional. The mechanic identified a problem that I've spent months and over a thousand dollars attempting to fix via other service providers. The service manager went out of his way to provide the proper remidy for my vehicle so I finally found a dealership service will work to fix the problem. Thank you Plaza More

Report | Print