Richard Castillo

Your dealership is very accommodating and professional. I have always been treated with respect and been given quality workmanship. I have always been treated with respect and been given quality workmanship. More

by TERESEADKINS Verified Customer Verified Customer

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I drove from California to Henderson because this is an exceptional dealership. The customer service and sales is outstanding! exceptional dealership. The customer service and sales is outstanding! More

by sweetchelle612 Verified Customer Verified Customer

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this dealership always takes good care of us. We have had issues at a different location but the Henderson Toyota is hands down the best. We have had issues at a different location but the Henderson Toyota is hands down the best. More

by JULI.77 Verified Customer Verified Customer

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Great service, and usefull feedback from exp I enced technicians. Recommend to all toyota ovners. technicians. Recommend to all toyota ovners. More

by vbondare Verified Customer Verified Customer

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Always easy to deal with, no pressure, good service writers, I drive past two other Toyota dealerships to use this one. writers, I drive past two other Toyota dealerships to use this one. More

by lvstreetwarrior Verified Customer Verified Customer

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Fast, efficient service as always. Would highly recommend this place to anybody that needs service. Would highly recommend this place to anybody that needs service. More

by bolvinh Verified Customer Verified Customer

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Richard Castillo was very helpful and thoroughly explained everything each step of the way. (A) explained everything each step of the way. (A) More

by JMPINJUV Verified Customer Verified Customer

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My service experience this time has been subpar. I took my vehicle in to have an oil change, rack and pinion replace, and wheel alignment. Upon picking the vehicle up the first time, I heard a scrap I took my vehicle in to have an oil change, rack and pinion replace, and wheel alignment. Upon picking the vehicle up the first time, I heard a scraping noise coming from the from driver wheel and noticed grease prints and oil spots on the driver door. My service advisor, Richard, wrote the vehicle up, documented the grease and oil and put the vehicle back in Line to go to the shop. Upon picking the vehicle up the second time, I immediately noticed the grease and oil spots were never cleaned. I drove it all the way home and noticed a rubbing noise coming from the front wheels and could also feel it in the steering wheel. Upon inspecting the wheels, the drivers side wheel center cap was not fully seated on the rim. It appears the hub underneath is not replaced correctly which is not allowing the center cap to reseat properly. Now I have to take the vehicle back to the shop, wasting more of my time because it seems that an incompetent tech is just rushing through the job. Absolutely unacceptable!!! More

by gpainton Verified Customer Verified Customer

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Findlay’s the worst dealership I’ve dealt with of all the dealerships I’ve been to. The waiting room is loud and busy as opposed to quiet and relaxing. The lack of accommodations is unlike any other dealersh dealerships I’ve been to. The waiting room is loud and busy as opposed to quiet and relaxing. The lack of accommodations is unlike any other dealership experience I’ve had. No complimentary carwash, no complimentary loaner car when the service is expected to be longer than 2-3 hours. And salesmen approach you like sharks when you’re in the waiting lounge. And even the snacks are sold, not complimentary. More

by tomv Verified Customer Verified Customer

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Toyota is one of the best dealerships in Nevada and the friendly service is always there. Top notch best employees thanks to all. friendly service is always there. Top notch best employees thanks to all. More

by Joe erlo Verified Customer Verified Customer

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