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Richard Castillo

Overview Reviews (108) Inventory (387)

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Richard Castillo

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Richard Castillo

Service Advisor

Findlay Toyota

7733 Eastgate Rd
Henderson, NV 89011

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4.7

108 Reviews

Overview Reviews (108) Inventory (387)

4.7

108 Reviews

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108 Reviews of Richard Castillo

March 01, 2025

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I have been dealing with Findlay Toyota since June of 2004 and they have always treated me with respect and were always helpful. 2004 and they have always treated me with respect and were always helpful. More

by JFUCCI2

Verified Customer

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Recommend Dealer

Yes

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February 28, 2025

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I was so pleasantly pleased with the excellent, very diligent service I received! I haves gotten very good service from the dealerships in Anchorage Alaska where my permanent home is located! So I was s diligent service I received! I haves gotten very good service from the dealerships in Anchorage Alaska where my permanent home is located! So I was so happy and impressed with Findlay Toyota! Will buy from them again and drive north! Instead of purchasing there in Anchorage More

by JENN22

Verified Customer

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Workmanship

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Recommend Dealer

Yes

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Feb 28, 2025 -

Findlay Toyota responded

Jenn22, Thank you for sharing your experience with us. We're glad that we could exceed your expectations. If there’s anything else we can do to make your next visit even better, please let us know.

February 28, 2025

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2 year service my car has 12000 miles and they started I needed to have about $400 worth the work done on it needed to have about $400 worth the work done on it More

by dmarionkaminski

Verified Customer

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Recommend Dealer

Other Employees Tagged: Rafat Abuzaid, Antwaun Bynum, Sam Alkhazzouz, Steven Chapman, Brandon Bush, Michelle Desrochers, Kyle Blum, Maverik Bodnar, Natalie Arenas

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February 25, 2025

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Very professional and courteous. I appreciate the expediency of your service and the courtesy ride to and from your dealership. I appreciate the expediency of your service and the courtesy ride to and from your dealership. More

by note4note159766

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Feb 26, 2025 -

Findlay Toyota responded

NOTE4NOTE159766, Thank you for sharing your experience with us. We're glad that we could exceed your expectations. If there’s anything else we can do to make your next visit even better, please let us know.

February 09, 2025

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Very nice friendly clean place to do business with. At a pretty fair price. Have bought three cars from them At a pretty fair price. Have bought three cars from them More

by SHERYL4

Verified Customer

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Workmanship

Service Time

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Recommend Dealer

Yes

Other Employees Tagged: Steven Chapman, Jamie Falcone

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Feb 11, 2025 -

Findlay Toyota responded

Sheryl4, Thank you for leaving your 5 STAR review. We’re grateful to have you as a valued customer. Please don’t hesitate to reach out to us if there’s anything else we can assist you with. We look forward seeing you again soon. K Thomas – Customer Relations Specialist

February 02, 2025

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Employee Rating

Love my Toyota, but enjoyed the Honda dealership more. Rep walked away when I was trying to explain situation. When I brought it to his attention, he asked if I was having a bad day. Previous interactions Rep walked away when I was trying to explain situation. When I brought it to his attention, he asked if I was having a bad day. Previous interactions were also very so so. Will try another rep in the future. More

by SUEKAISER

Verified Customer

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Workmanship

Service Time

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Recommend Dealer

Yes

Other Employees Tagged: Tim McFadden

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February 01, 2025

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They were great great great great, great great great great great great great great great great great great great great great great great More

by LVFRYGUY

Verified Customer

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Workmanship

Service Time

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Recommend Dealer

Yes

Other Employees Tagged: Doug De La Cuesta, Tim McFadden, Phill Crabtree, Jordan Santos, Steven Chapman, Kyle Blum, Maverik Bodnar, Dalton Mckenna, Natalie Arenas

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Feb 03, 2025 -

Findlay Toyota responded

LVFRYGUY, Wow Thank you for leaving your 5 star review. We're so glad to hear that you had a great, great great experience here at Findlay Toyota in Henderson. We're glad that we could exceed your expectations. If there’s anything else we can do to make your next visit even better, please let us know.

January 31, 2025

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This dealer can be counted on for a thorough inspection and professional work. They also ensure customer satisfaction and professional work. They also ensure customer satisfaction More

by DWPRICE12

Verified Customer

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Recommend Dealer

Yes

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Jan 31, 2025 -

Findlay Toyota responded

Your satisfaction is our top priority, and we look forward to serving you again in the future

January 29, 2025

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My wife and I have been Findlay Toyota customers since 2007 and my family has been Findlay customers since their original dealership in the early 1960's. Being a repeat customer says it all. I have no t 2007 and my family has been Findlay customers since their original dealership in the early 1960's. Being a repeat customer says it all. I have no tolerance for shoddy or dishonest service and have ceased doing business with dealerships for other car brands we've owned after just one bad experience. More

by MIKE VLAOVICH

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Workmanship

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Recommend Dealer

Yes

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Jan 29, 2025 -

Findlay Toyota responded

Mike, Thank you for leaving your 5 STAR review. We’re grateful to have you as a valued customer. Please don’t hesitate to reach out to us if there’s anything else we can assist you with. We look forward seeing you again soon. K Thomas – Customer Relations Specialist

January 22, 2025

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Employee Rating

Excellent customer service. Richard is an asset to Toyota and does an amazing job taking care of me and my family Richard is an asset to Toyota and does an amazing job taking care of me and my family More

by RSS55

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jan 23, 2025 -

Findlay Toyota responded

Thank you for leaving your 5 STAR review and for mentioning your advisor Richard. I'm sure he will be glad to know that his efforts in providing you with a great service experience made a difference. We’re grateful to have you as a valued customer. Please don’t hesitate to reach out to us if there’s anything else we can assist you with. We look forward seeing you again soon. K Thomas – Customer Relations Specialist

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