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Rich Rivera
Rich Rivera at Nucar Nissan of Norwood
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Rich Rivera

Service Manager

Nucar Nissan of Norwood

525 Boston Providence Hwy
Norwood, MA 02062

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4.6
162 Reviews

• 13 years in Automotive industry • Bilingual ( Spanish/English )

Dealership Experience

5 yrs, 7 mos

Industry Experience

13 yrs, 9 mos

Languages Spoken

English English

Spanish Spanish

4.6

162 Reviews

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162 Reviews of Rich Rivera

October 22, 2024

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Employee Rating

Left a message for Jim and never received a callback. I have been to Norwood Nissan about 11 times now and they are unable to fix a problem they created. I went there to have them fix a recall and left w More

by Carly M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jim Islami, Jude Belizaire

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Oct 24, 2024

Nucar Nissan of Norwood responded

Carly, we apologize for the frustration you're experiencing and understand your concerns. Regarding the issue with your Nissan Rogue's door lock, we've worked extensively to address it, involving both the Nissan tech line and replacing the handle and BCM. Each time the vehicle has been in for service, we've been unable to duplicate the problem, and Nissan has reviewed the data sent over. It's important to note that this issue is unrelated to the recall reprogram. While we've offered a rental car during your visits, we understand you've preferred to wait. We are committed to finding a solution and appreciate your continued patience. Please feel free to reach out directly at 866-664-6048 so we can continue working on this for you. Thank you.

Oct 24, 2024

Carly M responded

Thank you for your response. As I have stated multiple times, I cannot duplicate the alarm issue myself. I had my car for over 3 years with NO ISSUES, then I brought it to Norwood Nissan and left the lot with this issue, so someone that worked on my car did something to cause this alarm issue. In regards to the car rental, Nissan Norwood did offer a rental, however you forgot to mention that whatever company you use only has sedans. And as I told you multiple times, I got very sick and broke my back and fractured my lower spine. That is why I have an SUV. I cannot comfortably get in and out of a sedan without experiencing extreme pain. Unfortunately due to my health I cannot drive a sedan and you were not able to accommodate that. Also, you are not committed to finding me a solution, as your manager just called me and basically said there is nothing else they can do and they cannot really have the tech department commit more unpaid hours to my car and issue. Frankly, I am tired of your service department telling me that you did me a favor by waiving my deductible. I have been to the dealership around 11 times and taken countless hours out of my work day to bring my car to Norwood. I would like nothing more than to never come back to Nissan, but you have been unable to fix the issue cause by the service department. Finally, Nissan Norwood needs to work on their attention to detail. I went to pick up my car, you gave me back the complete wrong car. I lost complete trust in the work being done at that point. And the last time I picked up my car, I was given back my car with a razor blade on the floor of the driver's side. When I reported this to member of the service department, it was not taken as seriously as it should have been. This was extremely disappointing as someone (myself, child or pet) could have gotten hurt but the razor.

October 03, 2024

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Employee Rating

I've been coming here for a number of years and they've always taken care of my car. More

by PEREZ.VEE27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Aziz Lawal, Antonio Ramirez

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Oct 04, 2024

Nucar Nissan of Norwood responded

Thank you so much for the wonderful review!

October 03, 2024

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Great service customer service was very helpful and serviced my car within a timely manner. More

by Lovelykaisha88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jim Islami, Cristiane Costa, Aziz Lawal, Brandon Daughtrey, Robert Furman, Jude Belizaire, Antonio Ramirez

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Oct 07, 2024

Nucar Nissan of Norwood responded

Thank you so much for the 5 star review!

September 30, 2024

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Employee Rating

Great service at the service center - will go again to get my car serviced moving forward. More

by keimarajordan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jim Islami, Cristiane Costa, Aziz Lawal, Brandon Daughtrey, Robert Furman, Jude Belizaire, Antonio Ramirez

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Sep 30, 2024

Nucar Nissan of Norwood responded

Thank you for the great feedback! We're thrilled to hear that you had a positive experience at our service center and look forward to seeing you again for your future car needs!

September 30, 2024

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Employee Rating

The staff here are the best. They worked with me and got the exact vehicle that I wanted for a cheaper price as well. They even served me coffee. Really made my day. I recommend More

by BOSTONKIZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 03, 2024

Nucar Nissan of Norwood responded

Thank you for the wonderful review! We're thrilled to hear that our team was able to get you the exact vehicle you wanted at a great price and that the little touches, like the coffee, made your day. We truly appreciate your recommendation and look forward to helping you with your next vehicle purchase!

September 29, 2024

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Staff is professional and friendly. It was easy to make an appointment when I wanted it and the work was completed in a timely manner. More

by WDHJPK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jude Belizaire, Antonio Ramirez

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Sep 30, 2024

Nucar Nissan of Norwood responded

Thank you for your kind words! We're glad to hear that our staff was professional and friendly, and that scheduling your appointment was convenient. We appreciate your business and look forward to serving you again in the future!

September 26, 2024

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Employee Rating

Nissan was great in getting my tire patched and completing it within the day after being towed to the dealership. Thanks so much More

by GCANELLI2010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jim Islami, Cristiane Costa, Aziz Lawal, Brandon Daughtrey, Robert Furman, Jude Belizaire, Antonio Ramirez

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Sep 27, 2024

Nucar Nissan of Norwood responded

Thank you for your kind review! We're glad we could help get your tire patched and back on the road quickly. If you ever need anything else, don't hesitate to reach out. Thanks for choosing us!

September 21, 2024

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Employee Rating

Richard and his team are always very helpful respectful polite and very friendly the waiting area is amazing. More

by NAGUIRRE1026
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jim Islami, Cristiane Costa, Aziz Lawal, Brandon Daughtrey, Robert Furman, Jude Belizaire, Antonio Ramirez

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Sep 23, 2024

Nucar Nissan of Norwood responded

Thank you for the fantastic review! We’re thrilled to hear you enjoyed your experience with Richard and the team. We strive to create a welcoming environment, and it’s great to know you appreciated the waiting area. We look forward to seeing you again!

September 17, 2024

Dealership Rating
Employee Rating

Jude, is very helpful and prompt and knowledgeable and explained everything I appreciate his willingness to help. Very good customer service More

by pmrogers08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jude Belizaire

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Sep 18, 2024

Nucar Nissan of Norwood responded

Thank you for the great feedback! We’re glad Jude’s helpfulness, promptness, and knowledge made a positive impression. We appreciate your kind words and look forward to assisting you again!

September 15, 2024

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Employee Rating

The person ( Sean) was courteous, polite and knowledgeable, kept me informed on what was going on with my car. He was precise in regards to how long it would take for the work to be completed. More

by yvonnemariewade
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 16, 2024

Nucar Nissan of Norwood responded

Thank you for your feedback! We’re glad to hear Sean’s courteous, knowledgeable service and clear communication made your experience positive. We appreciate your kind words and look forward to serving you again!

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