Rich Mootz
Rich Mootz at DCH Brunswick Toyota
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Rich Mootz

Service Director

DCH Brunswick Toyota

1504 US-1
North Brunswick, NJ 08902

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4.8
99 Reviews

Dealership Experience

27 yrs, 4 mos

Industry Experience

44 yrs, 6 mos

4.8

99 Reviews

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99 Reviews of Rich Mootz

June 21, 2024

Dealership Rating
Employee Rating

They didn't want to change my brakes though. I was asked to return at another date. More

by AWAAJOSEPH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 22, 2024

DCH Brunswick Toyota responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, Joseph, feel free to contact us at your convenience. Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

June 19, 2024

Dealership Rating
Employee Rating

Other than the long wait on Monday, I am proud I changed to this dealership for service. Outstanding! More

by TELE2046
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Scesney, Mike Olson

Jun 19, 2024

DCH Brunswick Toyota responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at DCH Brunswick Toyota to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

June 19, 2024

Dealership Rating
Employee Rating

The people in the service area are very friendly and knowledgeable. The new service area is too small and doesn’t include a car wash. More

by SABRIAELLIS8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Scesney

Jun 20, 2024

DCH Brunswick Toyota responded

Thank you for this feedback. While we're glad to hear that our team provided you with good customer service, it's disappointing that we fell short in some areas. Thank you for bringing it to our attention! We appreciate your business and hope to see you again. Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

June 18, 2024

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Employee Rating

Great service group to work with - responsive, professional, and efficient! Easy to schedule on-line at website or telephone. More

by Ilona.lachina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 18, 2024

DCH Brunswick Toyota responded

IIona, Thank you! It has been a pleasure serving you. Quality customer service is always our top priority, and we're happy to hear that we met your expectations. Thank you again for choosing DCH Brunswick Toyota. We look forward to having you as one of our valued customers for many more years to come! Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

June 14, 2024

Dealership Rating
Employee Rating

We received amazing and professional service from Lisa Ocasio, Rick Mootz, Jason, Ruben, and Mike. They all really know how to treat a customer!!Thank you DCH Brunswick!We love our new RAV4!!🥰🎉👍 More

by estherswanson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jun 17, 2024

DCH Brunswick Toyota responded

Thank you, Esther! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing DCH Brunswick Toyota. Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

June 14, 2024

Dealership Rating
Employee Rating

Service is ok however the waiting time is very long. My vehicle was good but I do not understand why it started leaking radiator after I did oil change in this facility. More

by hvadi
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Olson

Jun 17, 2024

DCH Brunswick Toyota responded

Thank you for your feedback. Quality customer service is always our number one priority, and we're sorry to hear that you weren't fully satisfied with your experience. Please don't hesitate to reach out to us directly to discuss, we're always happy to help here at DCH Brunswick Toyota! Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

June 01, 2024

Dealership Rating
Employee Rating

They are the best exceptional service at DCH Brunswick Toyota service department where excellence is guaranteed More

by michelemupo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 02, 2024

DCH Brunswick Toyota responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at DCH Brunswick Toyota. Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

May 31, 2024

Dealership Rating
Employee Rating

All your people were very courteous and professional,expression my service writer Steven ,and all the men in the service dept,thank you all—w collins More

by 1ONEANGLE589
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 31, 2024

DCH Brunswick Toyota responded

Thank you! Steven and our service team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing DCH Brunswick Toyota. Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

May 29, 2024

Dealership Rating
Employee Rating

On Saturday, 5/25/24:🌟Geoffrey S. @service dept. provided 💎exceptional customer service. Service was quick and expedited efficiently. I went in for a multipoint inspection and tire ch More

by Theresa C.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 30, 2024

DCH Brunswick Toyota responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing DCH Brunswick Toyota, we look forward to having you as one of our valued customers for many more years to come! Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

May 24, 2024

Dealership Rating
Employee Rating

Excellent service on timely manner with full video report and Kevin my service advisor is always helpful . More

by Dipen66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 29, 2024

DCH Brunswick Toyota responded

Thank you for choosing DCH Brunswick Toyota. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

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