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Rich Mootz
Refer Me
98 Reviews
Dealership Experience
27 yrs, 10 mos
Industry Experience
45 yrs
98 Reviews
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98 Reviews of Rich Mootz
September 30, 2024
This dealership is horrible. The culture here is broken. It’s impossible to get anyone to help you with parts. Service writers are glued to their chairs and computer screens even The culture here is broken. It’s impossible to get anyone to help you with parts. Service writers are glued to their chairs and computer screens even when there are no customers to serve. Plenty of personal with Toyota shirts on but if it’s not “their department “ they just shrug their shoulders and don’t care. There is no parts counter available. Employees just call someone, somewhere, and nothings happens. Customer Relationship Manager was useless too! I own 4 Toyota’s but they treat you like garbage anyway. All employees I came in contact had a serious “I really don’t care attitude “. More
by Tg
Other Employees Tagged: Kevin Scesney, Paul Swenarton, Mike Olson, Ruben Arcila, Kervis Reyes, Steven Taveras, Richard Venerus, Gary Peralta, Geoffrey Suasnavas , Lynn Melina
June 21, 2024
They didn't want to change my brakes though. I was asked to return at another date. I was asked to return at another date. More
by AWAAJOSEPH
Verified CustomerOther Employees Tagged: Kevin Scesney, Mike Olson, Kervis Reyes, Steven Taveras, Richard Venerus, Gary Peralta, Geoffrey Suasnavas
June 19, 2024
Other than the long wait on Monday, I am proud I changed to this dealership for service. Outstanding! to this dealership for service. Outstanding! More
by TELE2046
Other Employees Tagged: Kevin Scesney, Mike Olson
June 19, 2024
The people in the service area are very friendly and knowledgeable. The new service area is too small and doesn’t include a car wash. knowledgeable. The new service area is too small and doesn’t include a car wash. More
by SABRIAELLIS8
Other Employees Tagged: Kevin Scesney
June 18, 2024
Great service group to work with - responsive, professional, and efficient! Easy to schedule on-line at website or telephone. professional, and efficient! Easy to schedule on-line at website or telephone. More
by Ilona.lachina
Other Employees Tagged: Kevin Scesney, Mike Olson, Kervis Reyes, Steven Taveras, Richard Venerus, Gary Peralta, Geoffrey Suasnavas
June 14, 2024
We received amazing and professional service from Lisa Ocasio, Rick Mootz, Jason, Ruben, and Mike. They all really know how to treat a customer!!Thank you DCH Brunswick!We love our new RAV4!!🥰🎉👍 Ocasio, Rick Mootz, Jason, Ruben, and Mike. They all really know how to treat a customer!!Thank you DCH Brunswick!We love our new RAV4!!🥰🎉👍 More
by estherswanson
Other Employees Tagged: Jason Sim, Mike Olson, Ruben Arcila
June 14, 2024
Service is ok however the waiting time is very long. My vehicle was good but I do not understand why it started leaking radiator after I did oil change in this facility. My vehicle was good but I do not understand why it started leaking radiator after I did oil change in this facility. More
by hvadi
Other Employees Tagged: Mike Olson
June 01, 2024
They are the best exceptional service at DCH Brunswick Toyota service department where excellence is guaranteed Toyota service department where excellence is guaranteed More
by michelemupo
Other Employees Tagged: Lisa Devivo, David Alarcon, Stanhope Otuonye, Andre Stith, Paul Swenarton, Amir Romero-Harvey, Mike Olson, Ava Broux, Amir Romero-Harvey
May 31, 2024
All your people were very courteous and professional,expression my service writer Steven ,and all the men in the service dept,thank you all—w collins professional,expression my service writer Steven ,and all the men in the service dept,thank you all—w collins More
by 1ONEANGLE589
Other Employees Tagged: Kevin Scesney, Mike Olson, Kervis Reyes, Steven Taveras, Richard Venerus, Gary Peralta, Geoffrey Suasnavas
May 29, 2024
On Saturday, 5/25/24:🌟Geoffrey S. @service dept. provided 💎exceptional customer service. Service was quick and expedited efficiently. I went in for a multipoint inspection and tire ch @service dept. provided 💎exceptional customer service. Service was quick and expedited efficiently. I went in for a multipoint inspection and tire checkup before heading out for my mini-vacay🎉 No Issues. Very happy customer🤩😊🎉Thank you Geoffrey!! It was great to see my 💎🤩DCH family💛🤗and Everyone!! 🌻 More
by Theresa C.
Other Employees Tagged: Kevin Scesney, Andre Stith, Mike Olson, Kervis Reyes, Steven Taveras, Richard Venerus, Gary Peralta, Geoffrey Suasnavas
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