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Rich Jacobsen

Overview Reviews (275) Inventory (348)

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Rich Jacobsen

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Rich Jacobsen

Sales Pro

Arlington Heights Ford

801 W. Dundee Rd.
Arlington Heights, IL 60004

Richie is #1...just ask him!

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5.0

275 Reviews

Richie is #1...just ask him!

Overview Reviews (275) Inventory (348)

Dealership Experience

41 yrs

Industry Experience

40 yrs, 11 mos

5.0

275 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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275 Reviews of Rich Jacobsen

December 31, 2024

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Employee Rating

Brian Powell and Rich Jacobsen were great to work with for our new Bronco. They did everything to help us find the right deal and get the vehicle set up. for our new Bronco. They did everything to help us find the right deal and get the vehicle set up. More

by BEARSCUBS6

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Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Brian Powell

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December 30, 2024

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Employee Rating

Rich knows what he’s doing. He put in a 2021 transit connect to test drive. Next thing you know, I’m behind his desk signing a check to the dealership! Rich was patient, an He put in a 2021 transit connect to test drive. Next thing you know, I’m behind his desk signing a check to the dealership! Rich was patient, answered all of my questions, and made to help me get the best deal possible. More

by nickvera

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Israel Gonzalez, Teddy Dziedzic, Joe Anzelone

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Jan 01, 2025 -

Arlington Heights Ford responded

Thank you for your wonderful review! We're thrilled to hear about your positive experience with Rich at Arlington Heights Ford. It's great to know that he was able to assist you in test driving the 2021 Transit Connect and help you find the best deal. We appreciate your support and look forward to seeing you again in the future! Enjoy your new vehicle! Sincerely, The Team at Arlington Heights Ford

December 28, 2024

Dealership Rating

Employee Rating

The buying experience here was excellent. Rich and Jose help us get through the process smoothly. Rich and Jose help us get through the process smoothly. More

by Mike A

Recommend Dealer

Yes

Other Employees Tagged: Jose Gutierrez, Joe Baez, Teddy Dziedzic, Joe Anzelone

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Dec 29, 2024 -

Arlington Heights Ford responded

Thank you so much for your wonderful review! We're thrilled to hear that your buying experience at Arlington Heights Ford was excellent and that Rich and Jose were able to assist you smoothly. We appreciate your feedback and hope to see you again soon. Enjoy your new vehicle! Sincerely, The Team at Arlington Heights Ford

December 26, 2024

Dealership Rating

Employee Rating

Amazing customer service and finance support to my needs. Felt like home with the help they provided . Felt like home with the help they provided . More

by aljele2

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Jose Gutierrez

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Dec 27, 2024 -

Arlington Heights Ford responded

Thank you for your wonderful review! We’re thrilled to hear that you experienced amazing customer service and felt at home during your visit to Arlington Heights Ford. Your satisfaction is our top priority, and we’re glad we could support your needs. We look forward to welcoming you back soon!

December 26, 2024

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Employee Rating

Rich and Jose helped me get a Raptor thank you and they did a great job and I will be back for a van did a great job and I will be back for a van More

by Michaelp

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Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Jose Gutierrez, Joe Baez

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Dec 27, 2024 -

Arlington Heights Ford responded

Thank you, Michael, for your wonderful review and for choosing Arlington Heights Ford! We're thrilled to hear that Rich and Jose provided you with great service in helping you get your Raptor. We look forward to helping you with your van in the future. Safe travels and see you next time!

December 26, 2024

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Employee Rating

Rich made the buying process super easy and was very knowledgeable. I would buy from him again. knowledgeable. I would buy from him again. More

by Soccer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Jose Gutierrez, Joe Baez

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Dec 27, 2024 -

Arlington Heights Ford responded

Thank you for your kind words! We’re thrilled to hear that you found the buying process easy and that Rich was able to assist you with his knowledge. We appreciate your support and look forward to seeing you again at Arlington Heights Ford for your next vehicle purchase! Sincerely, The Team at Arlington Heights Ford

December 26, 2024

Dealership Rating

Employee Rating

Rich is the BEST! Constantly making sure our needs are met and our expectations are exceeded! Constantly making sure our needs are met and our expectations are exceeded! More

by Excellroadservice

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Joe Baez

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Dec 27, 2024 -

Arlington Heights Ford responded

Thank you! We truly appreciate your kind words about your experience with us at Arlington Heights Ford. It’s fantastic to hear that Rich was able to meet and exceed your expectations. We look forward to welcoming you again soon! Sincerely, The Team at Arlington Heights Ford

Dec 27, 2024 -

Arlington Heights Ford responded

November 23, 2024

Dealership Rating

Employee Rating

Rich and Jeremey helped us get a new van and we will buy five more next year thankyou five more next year thankyou More

by Victor Taras

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Jose Gutierrez, Joe Baez, Jeremy Rosa, Brian Powell

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Nov 25, 2024 -

Arlington Heights Ford responded

Thank you, Victor! We truly appreciate your kind words and are thrilled to hear about your positive experience at Arlington Heights Ford. It's fantastic that you found the perfect van, and we look forward to assisting you with your upcoming purchases next year. If you have any questions in the meantime, feel free to reach out! Sincerely, The Team at Arlington Heights Ford

November 16, 2024

Dealership Rating

Employee Rating

I had such a great experience with Rich and the team. They explain everything clearly and help make a smooth transition to my new car! They explain everything clearly and help make a smooth transition to my new car! More

by cole6917

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Brian Powell

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Nov 19, 2024 -

Arlington Heights Ford responded

Thank you for your wonderful review! We're thrilled to hear that you had such a great experience with Rich and the team at Arlington Heights Ford. It's always our goal to ensure our customers have a smooth transition to their new car. We appreciate your kind words and look forward to seeing you again soon! Sincerely, The Team at Arlington Heights Ford

October 28, 2024

Dealership Rating

Employee Rating

Jeremey was a great sales guy very kind and super well at communicating easily. Super good service and felt very welcoming. communicating easily. Super good service and felt very welcoming. More

by jb

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Jeremy Rosa, Brian Powell

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Oct 30, 2024 -

Arlington Heights Ford responded

Thank you, JB, for your wonderful review! We’re thrilled to hear about your positive experience with Jeremey at Arlington Heights Ford. Our team strives to provide excellent service and create a welcoming atmosphere for all our customers. We appreciate your feedback and hope to see you again soon! Sincerely, The Team at Arlington Heights Ford

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