Rich Hammond | Page 66

It's Always Sunny In Philadelphia November 2018, we leased a 2018 Mazda CX5. In 2016 my boyfriend and I test drove several small SUVs, including the Mazda CX5. He is a very tall man. I November 2018, we leased a 2018 Mazda CX5. In 2016 my boyfriend and I test drove several small SUVs, including the Mazda CX5. He is a very tall man. I am an average female. Over the next 2 years, we researched, test-drove, and worked on our credit. Our final decision had come down to Volkswagen and Mazda. Nov 2018 my boyfriend and I, along with our friend, drove to Manchester, NH from VT in seek of our next vehicle. Cameron was very kind, patient and knowledgeable about Mazda. Our decision came down to whichever dealership would offer us the best deal on the car of our liking. During the years we researched all small SUVs, we had both countlessly agreed the Mazda CX5 was the best fit for his height, my comfort, and our needs. Cameron and the Sales Manager worked with us to get us what we wanted (CX5), at the price we wanted/needed. The Finance Manager was so kind and helpful in providing tips for continued credit building skills. Everyone was so easy to work with. We even joked that our crew was similar to a scene from "It's Always Sunny in Philidelphia". Our purchasing experience was exceptional!! Cameron offered to show us things in the car: all the how-to and gadgets and things. We kindly declined as we were hungry and eager to drive home to VT. In hindsight, we should have allowed him the time to show us things, perhaps he and/or we would have noticed that the gas tank was at 1/4 and wasn't filled as agreed upon. Upon leaving the Brittish Beer Company (recommended to us for dinner just next door) we realized the gas tank was at 1/4, the dealership had already closed, we texted Cameron and he immediately sent out a gas card for the value of the gas. We arrived at the VT DMV and due to VT tax, the amount Mazda had paid for was not what the DMV valued the sales tax at. We informed Cameron by sending him a copy of the receipts and asked if there was anything Mazda could do to fix the simple mistake. Mazda honored the sales tax and immediately sent out a check for the difference. The best part of this experience was that although everything was not 100% perfect, the Werner Mazda team was kind, courteous, prompt and honored all of their promises. We are looking forward to visiting this Spring/Summer for our free oil change! :) We have no regrets about our lease vehicle, and will absolutely recommend anyone looking at small SUVs to go to Werner Mazda as they are an amazing crew of people and will bend over backward to help you. More

by CX5 - VT Owners Verified Customer Verified Customer

Print

BEST EXPERIENCE YET Cameron and entire team from start to finish was amazing and friendly with no pressure put on me! Thank you Cameron and Jay and team! Cameron and entire team from start to finish was amazing and friendly with no pressure put on me! Thank you Cameron and Jay and team! More

by toddabrown Verified Customer Verified Customer

Print

"Pleasant experience" Buying a new car is always a challenge as you want to walk away feeling that you got the best deal possible. Rich, David & Jay were patient and pleasa Buying a new car is always a challenge as you want to walk away feeling that you got the best deal possible. Rich, David & Jay were patient and pleasant while working through the numbers. David did an awesome job showing me how to use the navigation system in my new Mazda CX5. There is a lot of competition out there, but this dealership is definitely one to consider if you are in the market for a Mazda. More

by dgatta1 Verified Customer Verified Customer

Print

Great Car Buying Experience My wife and I are on our fourth Mazda through Werner. We always get great service through the buying experience, and the staff is very friendly, court My wife and I are on our fourth Mazda through Werner. We always get great service through the buying experience, and the staff is very friendly, courteous and knowledgeable. We get the same great service for our Mazda's scheduled maintenance at the service desk as well! Highly recommend! More

by Pete Lecours Verified Customer Verified Customer

Print

Great follow up and very accommodating. We had a very positive purchase experience. My sales rep worked hard to find the exact car thT I wanted with a price that I could work with. He spent We had a very positive purchase experience. My sales rep worked hard to find the exact car thT I wanted with a price that I could work with. He spent quality time with us going out on a test drive and explaining all about the car. I really wanted to do business with Werner as they went above and beyond to earn my business. More

by YogiSusan Verified Customer Verified Customer

Print

A no-pressure, painless experience! I came here to purchase my first car, and I couldn't have asked for a better experience. I didn't even know the place existed before catching the Mazd I came here to purchase my first car, and I couldn't have asked for a better experience. I didn't even know the place existed before catching the Mazda sign while heading elsewhere. Mazda was my top choice but the dealership closest to my house was not satisfactory and pressured me to buy a car I would've been unhappy with. Luckily I decided to continue looking, and I'm so glad I did! David and the team were super nice and made sure I was getting what I wanted. They made sure that in the end, I was happy and getting what I wanted. After doing the rounds at several other dealerships, it was a relief to finally be treated like a person and not a wallet! Once I made the decision, it was such an easy and quick process to go through the paperwork. Buying my first car seemed like such an intimidating task, but I am so happy I've done it with Werner Mazda! PS: My coworker told me he has two Mazdas and will only go to Werner for service, so I know I'm in good hands if anything happens! More

by Jenni Verified Customer Verified Customer

Print

Awesome Keep up the good work. Personnel is very friendly and easy to work with. Always treated with respect. Very knowledgeable and accommodating to ones nee Keep up the good work. Personnel is very friendly and easy to work with. Always treated with respect. Very knowledgeable and accommodating to ones needs. More

by lfg8692002 Verified Customer Verified Customer

Print

Fantastic and Seamless Purchase Experience Had a great experience at least turn-in time for my '15 6. Was debating buying it out received an excellent deal on a new '18 CX-5. There was no press Had a great experience at least turn-in time for my '15 6. Was debating buying it out received an excellent deal on a new '18 CX-5. There was no pressure to make any decision at all from Joe, and he gladly let me look at every single color, spec, and model I wanted to (in the blistering cold!). I believe I received a very good deal and the experience was very quick and easy, from initial talks to driving off in my new car. Additionally, due to a slight misunderstanding, Rich offered to rectify an extra install situation free of charge as part of being a loyal Werner Mazda customer, which I very much appreciated. Would gladly recommend Werner to my friends and family! More

by bihseh115 Verified Customer Verified Customer

Print

Excellent Experience The staff is extremely friendly and knowledgeable. The entire process was efficient and enjoyable. I have worked with many dealerships in the past a The staff is extremely friendly and knowledgeable. The entire process was efficient and enjoyable. I have worked with many dealerships in the past and none of them can compare to the overall positive experience I have had at Werner Mazda. More

by jjpenni Verified Customer Verified Customer

Print

Almost perfect Super nice.super easy one of the better car buying experiences.I would’ve given them 5 stars but it’s the first car that they didn’t fill the tank on Super nice.super easy one of the better car buying experiences.I would’ve given them 5 stars but it’s the first car that they didn’t fill the tank on pick up. More

by sml2598 Verified Customer Verified Customer

Print