Have been in sales for 18 years, 8 Years in Auto Sales, As the General Sales Manager I look forward to seeing a satisfied customer, one that feels we are willing to go above and beyond for them.
Read more745 Reviews
Write a ReviewDealership Experience
15 yrs, 10 mos
Industry Experience
15 yrs, 10 mos
Specialties & Trainings
Customer Service, Mazda Sales Certified
745 Reviews of Rich Hammond
February 06, 2019
Very atenitive Very good customer service and very friendly I would recommend them to friends and family Also very informative about all their products will all wa Very good customer service and very friendly I would recommend them to friends and family Also very informative about all their products will all ways send people to them More
Other Employees Tagged: Jay Trabucco, Roger Turnquist, arther Vachon
February 06, 2019
Just plain simple and awesome. I can't even believe I am writing review for dealership. I mean don't we all hate buying a car and spending endles amount of time back and forth with I can't even believe I am writing review for dealership. I mean don't we all hate buying a car and spending endles amount of time back and forth with our budget and dealers deal/price, famous line "Let me talk to my menager " ughhh no.... Let me tell you my experience with Werner. I simply called them, told them my budget and loudly said NOT EVEN A PENNY OVER MY BUDGET, and the guy said i have one BRAND NEW car for you that is $500 under your budget. I drove from ma to nh Werner right away and within 3 hours, car was mine. Painless, easy, just no headache at all...and they didn't hold a "gun" against my head trying to convince me to buy something i didn't want/need. Oh, and i didn't have to practice being a b@tch unlike last place i visited (that guy was a little afraid, too) Honestly I was shocked with these guys and the service they provide. Also, free coffee. I was SOOOO cofinated by the end of it. Love it. They have the best prices of many Mazda dealres by $3,000 - $5,000. I called 5 dealership before them - and used cars were that much more than the one Werner offered me with the same features. Shop with Werner! Dijana More
Other Employees Tagged: Jay Trabucco, Roger Turnquist
February 04, 2019
Bought CX-5 Touring AWD The team would willing to deal to lock in the business. That is all it takes to be successful. In negotiating, both sides have to feel that they are The team would willing to deal to lock in the business. That is all it takes to be successful. In negotiating, both sides have to feel that they are getting something to walk away feeling good or fair about the deal. It wasn't a great or good price, but a fair price. That is why I gave you a "good" for overall. More
Other Employees Tagged: Nick Flood, Michael Heintz
January 30, 2019
Outstanding friendly service I always recieve friendly, well above average, professional service every time I visit. They have a great team in sales and service to work with! I always recieve friendly, well above average, professional service every time I visit. They have a great team in sales and service to work with! More
Other Employees Tagged: Nick Flood, Cameron Landry , Jess Kinney
January 30, 2019
professional and fun experience David was great, he worked with me over a two weeks to find a car and a price that meet my needs. This was the second and not the last car I'll be David was great, he worked with me over a two weeks to find a car and a price that meet my needs. This was the second and not the last car I'll be buying from Werner. More
Other Employees Tagged: David Lee
January 23, 2019
New brakes, great experience I went up to Werner Mazda strongly suspecting I needed new brakes. Such was the case but the service department was very efficient as they gave my car I went up to Werner Mazda strongly suspecting I needed new brakes. Such was the case but the service department was very efficient as they gave my car an overall check as well as changed the oil. The guys in the sales department were nice enough to loan me a snazzy 2016 Mazda CV-5 to take over to the mall to kill time while waiting. Despite living about 40 minutes from the dealership it's always worth the trip as the staff at this dealership is very friendly and helpful. More
Other Employees Tagged: Nick Flood , Jenn Lupo
January 18, 2019
It's Always Sunny In Philadelphia November 2018, we leased a 2018 Mazda CX5. In 2016 my boyfriend and I test drove several small SUVs, including the Mazda CX5. He is a very tall man. I November 2018, we leased a 2018 Mazda CX5. In 2016 my boyfriend and I test drove several small SUVs, including the Mazda CX5. He is a very tall man. I am an average female. Over the next 2 years, we researched, test-drove, and worked on our credit. Our final decision had come down to Volkswagen and Mazda. Nov 2018 my boyfriend and I, along with our friend, drove to Manchester, NH from VT in seek of our next vehicle. Cameron was very kind, patient and knowledgeable about Mazda. Our decision came down to whichever dealership would offer us the best deal on the car of our liking. During the years we researched all small SUVs, we had both countlessly agreed the Mazda CX5 was the best fit for his height, my comfort, and our needs. Cameron and the Sales Manager worked with us to get us what we wanted (CX5), at the price we wanted/needed. The Finance Manager was so kind and helpful in providing tips for continued credit building skills. Everyone was so easy to work with. We even joked that our crew was similar to a scene from "It's Always Sunny in Philidelphia". Our purchasing experience was exceptional!! Cameron offered to show us things in the car: all the how-to and gadgets and things. We kindly declined as we were hungry and eager to drive home to VT. In hindsight, we should have allowed him the time to show us things, perhaps he and/or we would have noticed that the gas tank was at 1/4 and wasn't filled as agreed upon. Upon leaving the Brittish Beer Company (recommended to us for dinner just next door) we realized the gas tank was at 1/4, the dealership had already closed, we texted Cameron and he immediately sent out a gas card for the value of the gas. We arrived at the VT DMV and due to VT tax, the amount Mazda had paid for was not what the DMV valued the sales tax at. We informed Cameron by sending him a copy of the receipts and asked if there was anything Mazda could do to fix the simple mistake. Mazda honored the sales tax and immediately sent out a check for the difference. The best part of this experience was that although everything was not 100% perfect, the Werner Mazda team was kind, courteous, prompt and honored all of their promises. We are looking forward to visiting this Spring/Summer for our free oil change! :) We have no regrets about our lease vehicle, and will absolutely recommend anyone looking at small SUVs to go to Werner Mazda as they are an amazing crew of people and will bend over backward to help you. More
Other Employees Tagged: Cameron Landry , Jay Trabucco
January 16, 2019
BEST EXPERIENCE YET Cameron and entire team from start to finish was amazing and friendly with no pressure put on me! Thank you Cameron and Jay and team! Cameron and entire team from start to finish was amazing and friendly with no pressure put on me! Thank you Cameron and Jay and team! More
Other Employees Tagged: Cameron Landry , Jay Trabucco
January 08, 2019
"Pleasant experience" Buying a new car is always a challenge as you want to walk away feeling that you got the best deal possible. Rich, David & Jay were patient and pleasa Buying a new car is always a challenge as you want to walk away feeling that you got the best deal possible. Rich, David & Jay were patient and pleasant while working through the numbers. David did an awesome job showing me how to use the navigation system in my new Mazda CX5. There is a lot of competition out there, but this dealership is definitely one to consider if you are in the market for a Mazda. More
Other Employees Tagged: David Lee, Jay Trabucco
January 07, 2019
Great Car Buying Experience My wife and I are on our fourth Mazda through Werner. We always get great service through the buying experience, and the staff is very friendly, court My wife and I are on our fourth Mazda through Werner. We always get great service through the buying experience, and the staff is very friendly, courteous and knowledgeable. We get the same great service for our Mazda's scheduled maintenance at the service desk as well! Highly recommend! More
Other Employees Tagged: Cameron Landry, Michael Heintz , Jay Trabucco
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