Rich Haines

commerical service center had my truck for nearly half a year. lost my truck 3 times. wouldnt call me with updates and would literaly refuse to pick up for weeks at a time if i called. lied to me, promised year. lost my truck 3 times. wouldnt call me with updates and would literaly refuse to pick up for weeks at a time if i called. lied to me, promised to do work at certain times but never did, blamed me for them not doing work despite the vehicle being in their possession. never received an estimate and never signed off on the work they did do. they went from not diagnosing it at all for months, to me saying please look at it. to the work is being done but were covering it. was lied to about financing options. lied to me about covering the repairs for keeping my vehicle for so long to keep me from going somewhere else. charged me anyway. when they finnaly finished and i paid them the truck didnt even start. Meanwhile they kept acting like schoolboys thinking they are sly being outright transphobic and smiling each time they lied to my face. Im highly suspicious of the work they aparently did do, im honestly worried they have sabotaged my truck at this point. nearly 6 months and about 4k later i had a truck that wouldnt start and a man saying, well just come back tommorow. luckily a technician who is a normal human being stepped in to give it a jump so i could atleast get it off their lot and out of their possesion. Wildest mechanic experience ive ever had. They will lie, take forever, and you will be lucky if u can get ahold of them at all. More

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Rich has always gone above and beyond to help with all services for both vehicles I purchased through Rowe. The service team at Rowe Westbrook is excellent. I can't work on my vehicles anymore so I have t services for both vehicles I purchased through Rowe. The service team at Rowe Westbrook is excellent. I can't work on my vehicles anymore so I have to take them to get repairs if needed. I've always dreaded having to go to a dealership for service. But not at this location and with this team. I trust these guys and they do a great job. More

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